We enjoyed the location of the hotel even though it wasn't in the middle of all the action in Polanco, it was only a 10-15 minute walk to be able to enjoy all the major attractions in the heart of Polanco, and the neighborhood immediately surrounding the hotel also had some cute restaurants and convenient supermarkets, pharmacies, dry cleaners, etc. Cab drivers didn't seem entirely familiar with the address, so it is best to learn precise directions and instruct the driver, as the hotel is situated on a one-way street. Note for non-Spanish speakers: some of the staff do not speak English, so be prepared to make an effort to learn at least the basics!
The rooms are somewhat charming in their decor, but as it is such an old building with inferior ventilation, there was a definite mold problem in the room. There is no A/C and there are no fans, however the windows do open (but there are no screens and the windows open directly out to a common walkway). The bathroom shower leaked onto the floor and made a generally big mess. Soap was provided, but no shampoo or any other toiletries. The safe in our room was broken, but they allowed us to use one in an unoccupied room, and we were charged for use of said safe even though they did not disclose the charge in advance. the rooms have kitchenettes, however no dishes or utensils whatsoever.
bonus: if you ask for the password, you can use the free wifi.
the staff was friendly.
when we arrived there were no pillowcases on the pillows (somewhat disturbing because the pillows were pretty gross looking). they changed the sheets, but not pillow cases each day.
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- Also Known As:
- Residencia Polanco Hotel Mexico City
- Residencia Polanco Mexico City