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“When in Mexico City, stay here!!!”

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Krystal Urban Aeropuerto Cd de Mexico
Ranked #73 of 306 Hotels in Mexico City
Certificate of Excellence
Orlando
Level Contributor
109 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“When in Mexico City, stay here!!!”
5 of 5 bubbles Reviewed 7 November 2013

I had just returned from Zihuatanejo/Ixtapa and had left my American Express card at one of the hotels there.

Antonio, at the front desk, quickly called the hotel I had stayed in Zihua and patiently made sure about everything. I was reassured and Antonio calmed me down by saying that I should call Amex and cancel the card, although the hotel at Zihua said they would mail the card to me at my address in the US. Antonio was professional, very confident and I knew I was in good hands.

This is my second stay here. I prefer to stay here than at the airport even if it takes 10 minutes to/from the airport.

Free wi-fi, free shuttle to/from the airport, great meals, reasonably priced, etc. For $95-$110 a nite, you can't go wrong.

The bed is comfortable and bathroom/shower is trendy and clean. I've stayed at 4* hotels right in the heart of Mexico City and they may have the ambiance but surely cannot beat Doubletree's very relaxed atmosphere and service.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Rits2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 15 November 2013
We are happy to assist you with anything you would need. We look forward to welcome you back to the DoubleTree by Hilton Mexico City Airport Area with our warm crispy chocolate cookie next time you visit our City. Please feel free to contact me at any time you’d like. In order to offer you a better experience, let us know your flight details for booking your shuttle service which is for free. I'll be happy to assist you personally.
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382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
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English first
Cd. Juarez, Mexico
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

They are focused to customer service!! They have a great Airport Transportation Service and the bus driver is very helpful carrying the luggage and being alert of anything you could need!! The hotel is located near a restaurants an department stores area.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rigoberto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 5 November 2013
We are happy to assist you with anything you would need. We look forward to welcome you back to the DoubleTree by Hilton Mexico City Airport Area with our warm crispy chocolate cookie next time you visit our City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 October 2013

Hotel facilities were excellent and was good value for the money. Staff were really friendly and even called the room to make sure that everything was okay. Ate dinner at the restaurant and food/service was very good. There was a free shuttle to the airport which took about ten minutes. Only drawback to the hotel is that its located a few miles away from the airport in a very busy and commercial section. However, safety and noise inside the hotel was not an issue at all.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Cesar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 9 October 2013
Google Translation
Siéntase libre de ponerse en contacto conmigo sobre cualquier detalle del hotel, estaré muy feliz en atenderle personalmente para así poder cuidar hasta el más mínimo detalle.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
105 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 1 October 2013

Most people will stay here because they want a reliable brand near the airport that is value for money. If Courtyard, Hilton and NH that are directly connected to the airport is out of reach for you then I would recommend DoubleTree by Hilton.

The stay starts from the airport transfer, which is complementary if you book ahead of time and a hotel representative will be at Gate 4 of Terminal 1 holding a sign with your name on it. I don't know the procedure for Terminal 2. The transfer to the hotel is a quick 15-20 minutes depending on traffic.

Once there, the check in was very smooth and welcoming. The room is a reasonable size and fairly modern for North American standards.

So far so good, but there are several disappointments with the hotel
1. Internet speed was slow and painfully slow at times, I could not stream a YouTube video without buffering breaks.
2. There were no slippers, no mini-bar, only dental kit upon request.
3. Even though room-service is offered from 6AM-11PM, I could not find the menu, neither could I find the breakfast order form.
4. There is only one Italian restaurant on-site and the results were mixed. While the soup of the day and chicken milanese was good, the bolagnese pasta was not up to the standard for the price they charged.

For point 4, this is easily overcomed by going to the mall opposite the hotel, where there are plenty of food options right up to the time the restaurant closes anyway.

There is also a Walmart that is open until or past midnight.

Overall, I would recommend to stay here if you have a layover and would like to stay at an international brand, otherwise there are cheap options available such as Fieste Inn, Ramada, etc.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Calfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 2 October 2013
Thank you for contacting us, and specially the preference for Doubletree by Hilton Airport Area. It's nice to read your comments about our property and tell you we will work harder to offer you a better experience.

I hope next time you visit Mexico City give us the opportunity to treat you as you deserve, feel free to contact me anytime to assist you anything you need.
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gold coast, australia
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

This is a good choice for an airport hotel. The rooms were very clean and comfortable. In fact, it seems that the hotel was recently renovated, as the carpet and fixtures etc. looked fairly new. Check in was a breeze. All the staff were friendly and generally attentive. The food in the restaurant was reasonable, though nothing to write home about. The shuttle to the airport takes 15 mins and runs consistently. Admittedly, we only stayed the night before catching a flight the next day, so didn't do much - showered, ate, slept and left. The cookie they make a great deal of - they give you a warm cookie at check-in - wasn't anything special. I would have preferred some fruit, personally.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank azzabazza18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 1 October 2013
Google Translation
Es un gusto en poder ponerme en contacto con usted y agradecerle ampliamente su preferencia por DoubleTree by Hilton Mexico City Airport Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 September 2013

The Hotel is very nice. Everything inside is excellent. The area around the hotel is a little scary. Did not feel safe enough to walk around outside. Especially at night. It is pretty loud when you try and sleep. A lot of traffic noise and sirens.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 26 September 2013
. We look forward to welcome you back to the DoubleTree by Hilton Mexico City Airport Area. Thanks for your comments
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Brussels, Belgium
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 September 2013 via mobile

While on a nightmare itinerary, I was booked on an overnight in this hotel. I arrived at midnight and had to be back at the airport at 7am. The gentleman on duty was amazing. He was genuinely concerned with my well being and comfort. The room was extremely comfortable and clean and the cookies a nice touch. Thank You Doubletree.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fliteboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review, 26 September 2013
We look forward to welcome you back to the DoubleTree by Hilton Mexico City Airport Area with our warm crispy chocolate cookie next time you visit our City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Krystal Urban Aeropuerto Cd de Mexico

Property: Krystal Urban Aeropuerto Cd de Mexico
Address: Eje Vial 5 Oriente (Avenida Javier Rojo Gomez) 630, Mexico City 09360, Mexico (Formerly DoubleTree by Hilton Hotel Mexico City Airport)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Krystal Urban Aeropuerto Cd de Mexico 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 
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Also Known As:
Krystal Urban Aeropuerto Cd De Mexico Mexico City

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