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Krystal Urban Aeropuerto Cd de Mexico
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Reviews (429)
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All reviewsclose to the airportfree shuttleminute shuttle ridemissed connectionmexico city airportgreat pillowsmetro cardneeded a place to stayshuttle servicenext morninghotel shuttleroom serviceroom was spacioushotel is locatedvery nice hotelwould stay againjunior suite
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Reviewed 31 March 2014

The service and the amenities were great. But apparently there was some construction going on AT the hotel on the top floor which was not informed in advance. The constant drilling/hammering noise was there from morning till the late afternoon. The water was turned yellow at times with dirt, metal like smell. Not too sure how long the construction will be going but other than that, the service was great. It would have been a lot better if they advised me or at least expected it and proactively organized it.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Yearim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded 4 April 2014

It's my pleasure to contact you. We will syc better our times to offer you a better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Great hotel and staff -- a bit far out and you need to alert the hotel of your flight number and they will be there to meet you. If you do not, then it is more dfficult to reach them unless you can call on your cell.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank mraiteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded 31 March 2014

Feel free to contact me any time, I will be glad to assisting your tranportation service.

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Reviewed 30 March 2014

I stayed here for one night as a stopover and would totally recommend it - I had emailed the hotel to pre-book the shuttle from the airport and sure enough the driver was there with a board with my name on it. Reception was friendly and efficient, and the welcome cookie was delicious. The room was great, with very comfortable bed and pillows.

  • Stayed: March 2014, travelled with family
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1  Thank sleuthie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded 31 March 2014

We are happy to assist you with anything you would need. We look forward to welcome you back to the DoubleTree by Hilton Mexico City Airport Area with our warm crispy chocolate cookie next time you visit our City.

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Reviewed 27 March 2014

First of all, although it is advertised as being close to the airport, it is actually not that close. We got caught in traffic and it was over twenty minutes before we made it to the hotel. We had called ahead to give the hotel our arrival time at the airport for the shuttle service, yet it still took them almost thirty minutes to retrieve us from the airport. They told us at the front desk we would need to leave the hotel at 4:00 a.m to catch a 6:30a.m. International flight. We got to the airport, checked in and made it through security by 4:45. Needless to say, we did not need to leave quite that early. I could have used a few more minutes of sleep. One of our rooms had a non-functioning air conditioner. They moved us to a new room. That air was not working either yet they refused to comp our room or even give us a price break. It was just another problem on a very long list. Would we ever stay at this particular hotel again. NO!! Will we think twice about a Doubletree or Hilton property--you betcha. Their customer service SUCKS!!

Room Tip: Stay at another hotel! That way you can avoid in air conditioned rooms!
  • Stayed: March 2014, travelled with family
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2  Thank Peggy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded 4 April 2014

Greetings,

I have read your commens, and we sorry about the details happened to you in your stay. We will work harder to offer a great experience like all our guest that have stayed at DoubleTree by Hilton.

Remember shuttle is under reservation,and the recomendation we give to our guest of arriving to the airport are recommended by Airlines.

Feel free to contac me any time I will glad to assist you

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Reviewed 22 March 2014

We only stayed here for a few hours but it was the best sleep I had in Mexico, great customer service and their welcomed cookie was delicious :) I wish we could've stayed to try the breakfast. The main reason to stay here was the proximity to "El Palacio de los Deportes", they even arranged their taxi services to drive us there and pick us up after the concert for a small fee (200 Pesos).

I would definitely stay here again if I come back to Mexico.

Room Tip: It's a 10-15 minutes drive to the airport.
  • Stayed: March 2014, travelled as a couple
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Thank Pablonxh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iter A, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded 24 March 2014

Thanks your comments about the hotel, we really appreciate them and we will work harder to offer you a better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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