The biggest issue this hotel needs to tackle is to be more guest oriented in service. For example:
* We got a free buffet breakfast voucher to compensate for one broken elevator. The breakfast was pretty good, however the waiter took our voucher and we had to ask for another one at the desk for the next day, instead of giving us two vouchers for the two days we stayed. It felt like it was a trick to have people forget about the voucher and pay for the otherwise free buffet breakfast.
* There was no room service menu in the room and you have to call the desk to have them take the menu from the restaurant and deliver it to your room. This feels cheap and does not encourage the guest to eat at the restaurant because there is no menu.
* Instead of eating in the room we went to the restaurant. The food was very good though.However they were showing a tv show called "1000 ways to die" with very graphical content of blood and crushing bones. Not very nice to see while eating. The staff did not seem to care about it at all. We did not say anything though, but a considerate restaurant should not let it get to the point of complaint at all. In fact, there should not be any tv in a restaurant at all as it distracts guests from interacting and paying attention to each other rather than the tv. Also the waiters were not very attentive and only showed up to bring the food and take the empty plates.
* As guests we got a 20% discount in the restaurant. However we did not get one when we got the bill and had to ask for it. Not a real problem but not very guest friendly if they do not recognize you as a guest by forgetting about the discount.
* We also felt sorry for the person in the small elevator who was pushing the buttons to take guests to their floors. It felt like he was punished for something as he was in the tiny claustropobic elevator all day. It might look luxurious to have something pressing the button for you, but honestly it did not feel like that as the elevator was too small and it was not a five star hotel so it felt like they were trying too hard to make the place feel luxurious. Also we did not understand why he had to press the button as the elevator controls were not that complicated. Also we felt that it would be better if he was in the restaurant as he was very attentive and friendly and the restaurant could use someone like that.
We appreciate that they are trying to improve the place by remodeling the rooms, elevators and interior and we would like to add our suggestions to this improvement.
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- Also Known As:
- Hotel El Ejecutivo Mexico City