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All reviews buffet breakfast paseo de la reforma convenient location rooms are large historic center mexico edgar museum uber
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Reviewed 22 February 2012

My son and I stayed at the hotel for one week and I couldn't be happier the staff that works there. I'm very grateful for all the attention they provided us, especially Edna Ramirez almost anticipating what I wanted at the time, I really appreciate the effort and looking forward to use this nice hotel in the near future....

Date of stay: February 2012
  • Trip type: Travelled with family
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1  Thank Mario V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma M, Guest Relations Manager at Hotel El Ejecutivo, responded to this reviewResponded 25 February 2012

Thank you for your comment. It is always a pleasure to know that our staff reached your expectations. In the hotel we are always looking for ways to overcome our guests´ requirements and offer them a pleasant and memorable stays which is why we often encourage them to visit our website; through it, you can have updated useful information about our promotional rates (such as last minute rates) and different packages.
Booking through our website, you give us the chance to offer you a more personalized service since we can get in touch directly with you before your arrival to help you plan your itinerary. We are looking forward to have the pleasure of receiving you again, have a nice day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2012

My husband and I stayed at the hotel for one week and found it to be a good location in a nice area of Mexico City. We felt safe in that neighbourhood. We had access to the metro as well as the metro bus on Insurgentes Street.
There is a restaurant where you can have a buffet every morning with daily changes of the menu. It is convenient to have a bite to eat there and a reasonable price.
The staff are very nice. The manager was very kind.
Jhonnathan Aviles is the elevator operator and so welcoming and friendly when you return to the hotel after a day outside in the hectic city. He is very helpful about any enquiries around the city. His english is excellent.
Also, the bellman, Mauritcio has been working there for 28 years and his english is excellent
and he is so warm and welcoming. We felt he is very professional and helpful.
For the price of the hotel, it is really a very good deal.

Room tip: If you want to have a bath, there are rooms with bathtubs on the 3rd floor. We had a good shower but we were not aware that there were rooms with baths, which we would have preferred.
Date of stay: February 2012
  • Trip type: Travelled as a couple
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4  Thank Dorothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma M, Guest Relations Manager at Hotel El Ejecutivo, responded to this reviewResponded 24 February 2012

Thank you for your kind words about our staff members and our hotel. We feel very happy to know that you were able to enjoy the multiple advantages of our privileged location, such as the many transportation possibilities, as well as return to the hotel to rest and feel just like home.
However, we believe it is important to mention that by the end of the first half of this year, we will no longer count with rooms with bathtubs. Even so, we will always be proud to welcome you in one of our Deluxe rooms which apart from counting with a modern new minimalistic design, also have pleasant extra commodities for our guests.

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Reviewed 20 January 2012

The hotel Staff are very nice and helpful. Especially the staff "Ricardo Murillo" I recommend this hotel, if you do not know the city this is very comfortable and confusable we walked a lot and was in a safe place.

Date of stay: January 2012
  • Trip type: Travelled with family
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1  Thank Soe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma M, Guest Relations Manager at Hotel El Ejecutivo, responded to this reviewResponded 24 January 2012

Thank you for taking the time to write about us. We are very pleased to know that you noticed what a safe area we are located in. It is ideal for tourists who are fond of taking walks in lively and historic streets like Reforma Avenue. We also hope that you had the chance to visit one of the nearby touristic and popular attractions such as the Wax/Ripley’s Museum or the Historic Center. We will be happy to inform you about touristic plans and places around.

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Reviewed 29 December 2011

I was upgraded to a better room because the one I had booked wasn't available. The hotel staff were really nice and friendly, but not very knowledgeable (e.g. I asked if there was a hairdresser/barbershop nearby and the receptionist had no idea). They held our bags for the day after we checked out, etc.
We used one of the taxis parked outside the hotel because it was raining (and late), and it turned out to be quite expensive but I guess that was to be expected.

Location:
It is a 15-20 min walk from the nearest metro (subway) station but very close to the Metrobus stop. There are several good and cheap eating joints nearby, and a very nice lady pretty much across the street that makes excellent street food (tacos, quesadillas, etc). Fancier restaurants are about 10-15 mins (on foot) away in the Zona Rosa area.

Bottomline:
Friendly people, excellent value for money. Decent location.

Date of stay: August 2011
  • Trip type: Travelled as a couple
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1  Thank inamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma M, Guest Relations Manager at Hotel El Ejecutivo, responded to this reviewResponded 6 January 2012

Thank you for your sincere words. It was our pleasure to receive you.
We are proud to know that our rooms as well as our privileged location were pleasant to you. On the other hand, we are sorry to know that you got that impression of our staff.
We are very committed to our guests’ requirements. Therefore, in the case our staff does not have an answer to your inquiries be sure that they will research about the best options for you, based on your specific needs. Lodging in our hotel provides you with a strategic location where you can find all the services within reach; there are several hairdresser/barbershops around the corner in the Zona Rosa area.
As for our taxi service, you may like to know that they are special touristic taxis. Therefore, they tend to be a little more expensive but safer than the regular cabs.

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Reviewed 13 December 2011

Staff very pleasant and helpful. Had a Superior room which should be called basic or back packers, They were probably decorated red and purple in the 70’s. The first night in Room 308 was too noisy with huge extractors outside on a flat roof. Also they were refitting the room above with drills during the day time 8-5. Reception was helpful and moved us up to 1105 which looked identical but was quiet. The nets in 1105 are ripped and dirty. The beds are hard. After the next night we had to ask reception to have the room cleaned because it was so dusty and bins needed to empty. Breakfast basic unless you pay extra. Good shower even better if your 4ft tall. WIFI fair. Really annoying that there are still (even after all the feed back) no safes in even in the new rooms, had to keep leaving everything behind reception. The new deluxe rooms are 300 pesos a night more. Good location 30 minute walk to the center, 10 minute walk to restaurants. They organized a beaten up old car to take us to the airport that had no seat belts. Wait until the refurbishment is finished

Date of stay: December 2011
  • Trip type: Travelled as a couple
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1  Thank LondonJames2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma M, Guest Relations Manager at Hotel El Ejecutivo, responded to this reviewResponded 20 December 2011

Thank you for your sincere words and for taking the time of commenting about us. We are sorry about the noise of the extractors you mention; we are currently replacing one of our elevators for a completely new one for the benefit of our guests so in the meantime, we are enabling another elevator to avoid the inconveniences that this may cause. Nevertheless, this replacement may result in occasional dust and noise, that is why we give our guests a change of room when required (and possible) to minimize the disturbances caused.
In reference to what you mention about the rooms, We do count with a basic room called “Superior” which is not as fancy as a “Deluxe” room but comes out as a popular alternative for budget travelers due to its low rate.
About the safes, we do take very seriously the comments of our guests, that is why we have created a project about placing safes in every Deluxe rooms which should be completed in a few months, all for the sake of our guests comfort.
As for the cab service you mention, we are really concerned about it. Being a hotel that deeply cares about our guests’ needs, we do offer a taxi service provided by a third party company, although when the demand of them is high and there are no more cabs available, we have to ask the support of another company, which we believe is the car you are referring to.
We completely understand your comment as the car you described is unacceptable for the service we offer to our guests. That is why we will make a careful review of the cabs the company is using for transporting our visitors so they will stop using units as the one they used to transport you.

Once again, we thank you for showing us these opportunity areas; this way we can work on them and continue to excel in the services that we provide to our guests.

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