First of all, I should say I'm a very easy going one person when reviewing a hotel I stayed in. To be honest, I guess that when we are traveling for leisure, we tend to be more tolerant about minors issues. Afterall, we are supposed to relax and have fun during vacation, right?
To plan travels is one of my favorite hobbies and I always have considered the reviews here on TA to decide which hotel to choose. And it was no different when I booked a 2 night stay in this hotel for the final stage of an amazing 3 week trip. I was aware that the hotel is under renovation works, but it is well ranked on TA and the rates were good.
Unfortunately, this 2 night stay was by far the worst hotel experience that I ever had.
The hotel advertises itself as a 4 star hotel, which is absolutely not true. Maybe when the retrofit that is being held in the hotel is completed and whenever the hotel staff is able to provide guests decent service, it could be rated as a 3 star budget hotel. Unfortunately, based on my terrible experience, I frankly do not think that this will actually happen.
Here is a short list of problems: (i) no water at the time I checked in, making impossible to use the bathroom, for instance (no one at the front desk alerted me about this during check in); (ii) the TV remote control was not in the room (I had to ask front desk to provide me one the morning after); (iii) dirty walls and furniture in bed shape (kind of annoying, since I stayed in one of the remodeled/new rooms); (iv) bathroom door in poor condition; (v) stinky bathroom; (vi) dirty restaurant with nonexistent service; (vii) no soundproof windows, making the room very noisy and virtually impossible to sleep (see, I am not a light sleeper, but the dance music coming from the nearby-or-maybe-not-so-near-night-club was so loud that for moments I felt that I was lying on a bed in the dance floor); (viii) wireless internet not working in our floor (asked front desk 3 – note 3 – times to solve the problem and no response at all was given).
In the evening of the second night, I left a note to the manager where I wrote down all the problems above and none of them was properly addressed. In fact, no answer at all was provided by the hotel staff regarding those matters.
Despite the fact the this review is based on my personal experience during my stay, I feel obliged to share my thoughts, on a hope that such review may help others on the decision making process of booking a room in this hotel.
For me, never, never again!
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- Also Known As:
- Hotel El Ejecutivo Mexico City