We stayed in this hotel early this week, and we got some insects in our bed! (probably louses or bugs!!) We then grabbed the pillow with one of those insects that we killed and take it to the the attendant in the front desk showing the evidence along with the weals in our body. The dependant moved us to another room but at the following day when we asked to speak with the owner ( who is always in there but hardly speaks to his customers) they said that he was asking us to pay a difference because the room where we were moved was more expensive. No apologizes at all and they were kind of rude responding that those things never happen in that hotel, even though we showed them the pillow with the evidence. Of course, we decided to leave the hotel with our weals and still feeling itching...Please, for your own wellness...stay away from that nest of bugs!!!
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- Also Known As:
- Principal Hotel Mexico City
- Hotel Principal Mexico City