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“Well located, ideal for Business traverlers.”

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JW Marriott Hotel Mexico City Santa Fe
Ranked #23 of 309 Hotels in Mexico City
Certificate of Excellence
Miami, Florida
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Well located, ideal for Business traverlers.”
Reviewed 20 August 2013

The hotel has an excellent location, with a modern structure, its interior is somewhat minimalist, with an atmosphere quite sober. I stayed 4 nights in a Junior Suite, very comfortable and well equipped. I had a little problem with the cleanliness, the bathroom had a very unpleasant smell, I made a call to front desk and they sent a person to do the cleaning . The reception staff are very helpful and proper. This hotel is ideal for business travelers, it is located in the financial district of Mexico City.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmontag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 5 September 2013
Dear Guest,

We all want to thank you for your kind review about your last stay on our Hotel.
Like you mentioned, we are located in the heart of Santa Fe, this gives you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Also, some of the city's most notable corporations and universities are all just steps away.

About the unpleasant smell, we are sorry you experienced it but it's good to hear that it got fixed and that our staff was helpful to you.

We are continously working on the overall maintenance, however our main priority is to provide training to our staff so they can be at your disposal whenever you need.

Hope to welcome you again on your next visit to Santa Fe, Mexico City.

Kind Regards,

Miguel Mestas
General Manager
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447 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
capital
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2013

This is a new hotel in the corporate area of Sante Fe in Mexico. The rooms are quite spacious, all of them have nice view of the city .
The fitness center has art of the state equipment and the pool (indoor and outdoor) is really good.
It has two restaurants and a bar at the lobby. It´s located right in front of a new small mall, and in the area there are very good restaurants.
Breakfast is very well served, with a great variety of fruits, cold cuts, cheese, and also typical mexican food (fajitas, tacos, etc)
Just one point: they charge you every time you use the nespresso that´s in your room and also you have to pay for the wireless connection.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariaclaraCapital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 10 August 2013
Dear Guest,

First of all, let me thank you on behalf of our entire Staff for taking time off your schedule to let other readers know about your past experience in our Hotel.

As you mention, we just celebrated our 1st anniversary in Santa Fe, Mexico City but we are very glad that you acknowledge us as still new.

Please be sure that we will take note of all your comments. It will be a great honor if you decided to visit us again in the near future.

I stay at your disposal, regards.

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2013

I stayed at this hotel when it first opened. Things are better now. All the new hotel issues are worked out. Truly 5 star experience. Would recommend to anyone traveling to this part of Mexico city. The place is modern and the staff is friendly. Great job Nw team.

Room Tip: Stay on the club level. Service is great.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 2 July 2013
Dear Mr. Phil,

What a pleasure it is to read your recent visit's feedback!
As you may know you where one of our first guest's last year, when we 've just opened. We did had some flaws back then but we've putting all our effort in correcting what was wrong in order to fulfill our guest's expectations.

We want to thank you for giving us a second chance on your recent visit to Santa Fe, Mexico City. Like I mentioned last year, it is a true honor to know that you came back and that you did enjoyed a delightful experience.

Our entire staff is thrilled to know we are going in the right track to excellence.

Thank you again, hope to see you soon.

Sincerely,

Miguel Mestas
General Manager
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Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 June 2013 via mobile

Stayed here for a week on business. The hotel is modern and comfortable. Rooms are good. We enjoyed working out in the fitness centre or taking a dip in the smallish pool. The buffet food is nice, but gets a bit monotonous after a few days. Most staff are friendly and welcoming. Definitely worth recommending.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seolferwulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 28 June 2013
Appreciated Guest,

It is more than a pleasure to know that you had a great stay with us. I'm personally congratulating our staff for making you feel just like home.

About the monotonous buffet you've mentioned, I've passed your feedback to our Food & Beverages team so they can follow up on your comments.

Thank you very much for your time and for choosing us as your home away from home.

Regards,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 June 2013

I stayed for work for 4 days. I had stayed here last year as well. Nice hotel, no complaints. The office was within walking distance so it was an ideal location. Rooms were clean, staff was pleasant.

One small note, and it doesn't have to do with the hotel as much as the location - the Westin around the corner has many posh restaurants and a theater in very close proximity. Not a big deal except when it rains.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelGrrlNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 28 June 2013
Thank you for sharing your past experience in our Hotel. We are glad to know you enjoyed it.

We hope that you plan to stay with us again in the future.
I want to let you know that if you are looking for a delicious Mexican Cuisine we have our CúA Restaurant, or if maybe you're in the mood for authentic Italian Cuisine we have Quattro Gastronomia Italiana.
There's also a VIP Movie Theater right across the street in the Samara Shops.

It will be a pleasure to host your next stay in Santa Fe and be able to show you the way around.

Kind regards,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 June 2013 via mobile

The hotel shows like it was just built. Everything is fresh, clean, and well appointed. The hotel had a very nice modern flair in the very nice area of Sante Fe. The staff was very friendly and we able to communicate in English. My biggest complaint is related to noise. The AC unit is room 714 is scarily loud when it came on at times, this was torrent since it only happened a handle full of times. What was not tolerable was the massive, jarring, sleep depriving bangs, slams (I'm am not really sure how to explain it) which happened at least hourly the first night and three or fur times the second night. I don't know what the news was, whether it can from above, below or next door but it was jarring and very scary when deep asleep.

Stayed June 2013, travelled on business
Helpful?
Thank JohnyMin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 28 June 2013
Dear Guest,

We want to thank you for sharing your experience with us. Feedback from our guests is what helps us improve our room's quality and our staff's service.

I'm personally following up on the AC noise issue on room 714 and also checking up our entire AC system of all the Hotel.

Thanks again for your attention, I stay at your disposal.

Sincerely,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guadalajara
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2013

spent the weekend at the hotel for a wedding. The hotel is elegant and comfortable. The church where the wedding taked place, it was a 5 minute walk and the party at the hotel on a very independent living. The bedrooms are spacious with many details. I found it odd that there was no coffee in the room included, just with a charge. We take no food at the hotel because there was no option of a budget, especially because I was traveling with the whole family. But, just across the street is a shopping center with a choice of restaurants. We enjoyed the pool.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 13 May 2013
Dear Ms. Patricia,

We are glad you enjoy your recent stay with us. If our guests travel for pleasure or business, our Hotel has been specially created to fulfill both purposes.

We are the only Hotel in Santa Fe that provides Nespresso coffee makers so like you mentioned, there's a symbolic charge for the coffee in rooms.

Thank you for taking your time to give us your feedback, please be sure we put deep interest in what our guests tell us.

I stay at your disposal hoping you can honor us with another visit anytime soon,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Mexico City Santa Fe

Property: JW Marriott Hotel Mexico City Santa Fe
Address: Avenida Sante Fe 160 | Col Santa Fe, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#18 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Hotel Mexico City Santa Fe 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Santa Fe Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 
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Also Known As:
JW Marriott Hotel Mexico City Santa Fe

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