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“Fantastic hotel, wonderful service”

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JW Marriott Hotel Mexico City Santa Fe
Ranked #26 of 306 Hotels in Mexico City
Certificate of Excellence
New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic hotel, wonderful service”
4 of 5 bubbles Reviewed 4 October 2013

I've stayed at JW Marriott Santa Fe three times for business this year. March, May and most recently August 2013.

The hotel in beautiful. The rooms are a nice size, decorated well, with fantastic bathrooms. The front desk staff is very good, as is the concierge. The lobby bar is fun for a drink at night, and usually gets a nice crowd of mostly business people. The gym is more than satisfactory, with the cardio machines looking out the large from windows onto the pretty fountain out front.

One minor service complaint -- some lights in my bathroom were out on my last trip, and the great Nespresso machine in the room wasn't working properly. I told the front desk and asked them to replace them twice, but they never were. This is really the only reason I give the hotel a "very good" instead of "excellent".

The executive lounge is the real show stopper. The staff in the lounge, both in the mornings and the evenings, are phenomenal. And the breakfast and evening offering are great.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank italionyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 9 October 2013
Dear Guest,

As you can imagine, our top priority is to fullfill our guest's expectations in every level.
We are glad our Front Desk and Concierge staff were helpful toy ou and that overall you enjoyed our amenities and services.

About the lights and the Nespresso coffee maker not working in your room please accept a sincere apology for this incident that did not allowed you to enjoy the JWM Experience 100%

Let me tell you that we have a Marriott Program called the "Make Ready Team" wich allows us to look through every single room in our hotel in order to have everything fully working and in its best appearance.

Thank you for your time and your review, we hope to see you again soon.

Kind regards,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Miami
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 September 2013 via mobile

Great hotel, very comfortable rooms, beds, very clean. The hotel also has 2 restaurants that are very good. The service is excellent. Overall fantastic. I would highly recommend it if you are staying in this area.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LanaCMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 9 October 2013
Dear Guest,

I hope you can imagine what a great pleasure it has been for us to read your review!
Knowing that we exceeded your expectations is what motivates us to continue improving on our service, cleanliness, amenities, food options, and our guest's comfort overall.

Please accept our full gratitude because you recommended us to other fellow travelers.

We hope to host your next stay in Santa Fe, Mexico City anytime soon!

I stay at your disposal, warm regards.

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 22 September 2013 via mobile

Well located , ideal for business or events , I have been there for a full week early September and was excellent, service, and helpful staff , i have to comment the the only issue was the food several of our colleagues had been intoxicated at the restaurant during a dinner event, the management apologized for the event and the promised to investigate what happened.

Stayed September 2013, travelled on business
Helpful?
Thank Guido B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 9 October 2013
Appreciated Guest,

First of all, let me thank you for taking the time to write a review about your last stay with us. We are glad to know that our staff service fulfilled your expectations.

About the food situation that you mentioned, our Executive Chef has already sent you a document explaining the situation. As you know by now, our guests had an allergic reaction due to a high level of histamine on the fish that they had.
We sent it to anlysis and the laboratory confirmed that it was ok for human consumption.

Pleas be sure that one of our main priorities is to be very strict on hygiene protocols.

Again, thank you for your time and comments, we will be glad if you decided to visit us again in a near future.

Sincerely,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
1 review
5 of 5 bubbles Reviewed 22 August 2013

I have been staying several weeks in the hotel, and in all of them I received a great service from everyone, beginning with the frontdesk, to the lounge and restaurants, and also from the reservation management. All the time I have been referenced by my last name with kindness and sympathy. Rooms are very comfortable. The attention and service received is really an advantage for this hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Javier A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 5 September 2013
Appreciated Guest,

It is really pleasant to read your comments about your several stays in our Hotel.

You can be sure that our main commitment is to make you feel just like home or even better!
Please accept our gratitude for your preference and for giving us the opportunity to provide you the impeccable service and attention you deserve.

Both the staff and myself will always be at your disposal.

Kind regards,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 August 2013

The hotel has an excellent location, with a modern structure, its interior is somewhat minimalist, with an atmosphere quite sober. I stayed 4 nights in a Junior Suite, very comfortable and well equipped. I had a little problem with the cleanliness, the bathroom had a very unpleasant smell, I made a call to front desk and they sent a person to do the cleaning . The reception staff are very helpful and proper. This hotel is ideal for business travelers, it is located in the financial district of Mexico City.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmontag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 5 September 2013
Dear Guest,

We all want to thank you for your kind review about your last stay on our Hotel.
Like you mentioned, we are located in the heart of Santa Fe, this gives you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Also, some of the city's most notable corporations and universities are all just steps away.

About the unpleasant smell, we are sorry you experienced it but it's good to hear that it got fixed and that our staff was helpful to you.

We are continously working on the overall maintenance, however our main priority is to provide training to our staff so they can be at your disposal whenever you need.

Hope to welcome you again on your next visit to Santa Fe, Mexico City.

Kind Regards,

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
capital
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 July 2013

This is a new hotel in the corporate area of Sante Fe in Mexico. The rooms are quite spacious, all of them have nice view of the city .
The fitness center has art of the state equipment and the pool (indoor and outdoor) is really good.
It has two restaurants and a bar at the lobby. It´s located right in front of a new small mall, and in the area there are very good restaurants.
Breakfast is very well served, with a great variety of fruits, cold cuts, cheese, and also typical mexican food (fajitas, tacos, etc)
Just one point: they charge you every time you use the nespresso that´s in your room and also you have to pay for the wireless connection.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariaclaraCapital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 10 August 2013
Dear Guest,

First of all, let me thank you on behalf of our entire Staff for taking time off your schedule to let other readers know about your past experience in our Hotel.

As you mention, we just celebrated our 1st anniversary in Santa Fe, Mexico City but we are very glad that you acknowledge us as still new.

Please be sure that we will take note of all your comments. It will be a great honor if you decided to visit us again in the near future.

I stay at your disposal, regards.

Miguel Mestas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 June 2013

I stayed at this hotel when it first opened. Things are better now. All the new hotel issues are worked out. Truly 5 star experience. Would recommend to anyone traveling to this part of Mexico city. The place is modern and the staff is friendly. Great job Nw team.

Room Tip: Stay on the club level. Service is great.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, 2 July 2013
Dear Mr. Phil,

What a pleasure it is to read your recent visit's feedback!
As you may know you where one of our first guest's last year, when we 've just opened. We did had some flaws back then but we've putting all our effort in correcting what was wrong in order to fulfill our guest's expectations.

We want to thank you for giving us a second chance on your recent visit to Santa Fe, Mexico City. Like I mentioned last year, it is a true honor to know that you came back and that you did enjoyed a delightful experience.

Our entire staff is thrilled to know we are going in the right track to excellence.

Thank you again, hope to see you soon.

Sincerely,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Mexico City Santa Fe

Property: JW Marriott Hotel Mexico City Santa Fe
Address: Avenida Sante Fe 160 | Col Santa Fe, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#18 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Official Description (provided by the hotel):
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Santa Fe Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 
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Also Known As:
JW Marriott Hotel Mexico City Santa Fe

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