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“Very warm people and nice rooms”

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Novotel Mexico Santa Fe
Ranked #165 of 310 Hotels in Mexico City
mumbai
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very warm people and nice rooms”
Reviewed 30 March 2012

If you are looking for a hotel in Santa Fe, you would have a lot of options. However, Novotel is as good as any and for a budget traveller might be a good option. The rooms are fairly spacious and the people are really really nice. However, if you are travelling as a tourist you might want to get a place close to the city centre. Novotel does help arrange for sightseeing tours to Teotihuacan and city tour.
There is also a shopping centre right opposite the hotel.

Room Tip: Look for a room facing the road. The other side just looks over the adjacent hotel.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bizLeisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this review, 10 April 2012
Dear Guest

Thank you for taking the time to report and share your experience at Novotel.
Your feedback is very important to us.
We are looking forward to receiving you soon.

Best Regards,
DG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Florida
Level 6 Contributor
520 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 15 September 2011

This was my second stay at Novotel Mexico. This is a very nice hotel, with a great cost benefit. The rooms are very nice the staff is friendly and helpful. The impression I had was that the Novotel improved since Jun/10 when I was here for the first time. Just be aware that Santa Fe is not the best location in Mexico DF if your office is not in this neighborhood.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank BrazilAca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Gerente at Novotel Mexico Santa Fe, responded to this review, 10 August 2012
Dear guest

Thanks for your comments, at Novotel we continually strive to serve you better.

Looking forward to seeing you soon.

Best Regards,
Douglas Goncalves
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
508 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 276 helpful votes
Reviewed 15 July 2011

Under no circumstances arrive with your car or a rental car....the motor lobby is extremely small and is shared among several tenants, so even getting into the motor lobby is tough. In the afternoon and evening, they allow cars to park on the curbs and any available space, so its difficult to even get to the valet service. Its difficult to see the one and only entrance when arriving due to the neighboring office building, which blocks a view of the ingress situation. Otherwise, the service is good, they have free Internet service which works reasonably well and the rooms are clean and neat with a lot of workspace. The hotel is close to the Bancomer Expo Center, but despite the proximity, it is a difficult walk due to the layout of Santa Fe. It is difficult to see the hotel from a distance due to all the new office towers that have been constructed around it.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2011

This is a nice hotel, I love the room and the bed is great. They also have a good gym. However, I echo the negative reviews of the restaurant. The breakfast selection is very good, but everything was cold every day. Cold eggs, sausage, bacon, etc. has never been a favorite of mine. And the service at the restaurant matches the food, cold and very impersonal. Room service was good and friendly but the food varied between fabulous and terrible. Got a ciabatta sandwich made with totally stale bread, and the advertised fries turned out to be lettuce.

Dissapointing, and spoiled an otherwise good experience.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nic659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harelbeke, België
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 May 2011

It was a good stay, but I am disapointed in the food served. Once I ordered fish which was very smelly and clearly not fresh and the day before all the food at the buffet looked really dried up (dry cucumber, anyone?). Then I ordered a club sandwich with chips... the sandwich was more or less OK, but the chips were just bad ; like potato strips soaked in fat, not "French Fries"... The flyer in the room said breakfast served on weekdays at 6:00 and on sunday at 6:30 . On sunday when I wanted to take breakfast at 6:30, the flatscreen in the lobby tickertaped that breakfast was served at 7:00.... overall breakfast was OK.A nice hotel in a good location, but kitchen quality need improvement.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RBI17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 March 2011

This hotel is fine, if all you want is a bed and a clean room, which most of the time when on Business fits the bill perfectly.
Breakfast is basically Ok, but restaurant service and the size of the restaurant are not upto the mark. This morning I had to wait for 10minutes to get a seat.
The 2 lifts are extreamly slow and with no stair case it means everyone in this 8 story hotel has to use them.
I arrived on Sunday and thought I would use the swiming pool - It was filthy and had to ask the hotel to come and clean the surounding area. Pools was clean enough, but the fact that I had to call them makes me believe they are not on top of the simple tasks.
The mini bar is locked and you have to call to get it unlocked, after my 2nd call I gave up - they locked it everyday.
Wireless internet is OK - but very slow.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lukeskywalker_fi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Manager at Novotel Mexico Santa Fe, responded to this review, 18 March 2011
Dear guest, I thank you for taking the time to share your experiences.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 6 Contributor
520 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 20 June 2010

Very nice hotel! Great staff and fine service! Fine rooms, poor wi-fi, however a good hotel all over! Recommended!

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrazilAca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this review, 28 June 2010
We appreciated very much your comments, good services is what we constantly strive for.
We are working to improve our connectivity.

Hope to seeing you soon, best regards.

Douglas Goncalves
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Mexico Santa Fe

Property: Novotel Mexico Santa Fe
Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#45 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Official Description (provided by the hotel):
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 
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Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City

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