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“Beware of the renovations”

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Novotel Mexico Santa Fe
Ranked #163 of 312 Hotels in Mexico City
Reviewed 31 May 2012

Great location, however renovations are underway with half floors being closed. I had a premier room and was redirected several times by signs and walked an age in reverse direction to find my rom. Room service menu could also do with a refresh.

Room Tip: Avoid the renovations
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  • Stayed: May 2012, travelled on business
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Thank Thefox_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this reviewResponded 4 June 2012

Dear Guest, thank you so much for your comments.

I inform you that this was the last part of our renovations process, re-carpeting the corridors accessing the floors have just been completed.
As you may have noticed, in February 2012 we just finished the renovation of the social areas, restaurant, bar and reception.
I thank you for the comprehension; we have worked to serve you better!
Best Regards,
Douglas Goncalves
General Manager

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67 - 73 of 233 reviews

Reviewed 30 March 2012

If you are looking for a hotel in Santa Fe, you would have a lot of options. However, Novotel is as good as any and for a budget traveller might be a good option. The rooms are fairly spacious and the people are really really nice. However, if you are travelling as a tourist you might want to get a place close to the city centre. Novotel does help arrange for sightseeing tours to Teotihuacan and city tour.
There is also a shopping centre right opposite the hotel.

Room Tip: Look for a room facing the road. The other side just looks over the adjacent hotel.
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  • Stayed: March 2012, travelled on business
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Thank bizLeisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this reviewResponded 10 April 2012

Dear Guest

Thank you for taking the time to report and share your experience at Novotel.
Your feedback is very important to us.
We are looking forward to receiving you soon.

Best Regards,
DG

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Reviewed 15 September 2011

This was my second stay at Novotel Mexico. This is a very nice hotel, with a great cost benefit. The rooms are very nice the staff is friendly and helpful. The impression I had was that the Novotel improved since Jun/10 when I was here for the first time. Just be aware that Santa Fe is not the best location in Mexico DF if your office is not in this neighborhood.

  • Stayed: September 2011, travelled on business
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1  Thank BrazilAca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Gerente at Novotel Mexico Santa Fe, responded to this reviewResponded 10 August 2012

Dear guest

Thanks for your comments, at Novotel we continually strive to serve you better.

Looking forward to seeing you soon.

Best Regards,
Douglas Goncalves
General Manager

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Reviewed 15 July 2011

Under no circumstances arrive with your car or a rental car....the motor lobby is extremely small and is shared among several tenants, so even getting into the motor lobby is tough. In the afternoon and evening, they allow cars to park on the curbs and any available space, so its difficult to even get to the valet service. Its difficult to see the one and only entrance when arriving due to the neighboring office building, which blocks a view of the ingress situation. Otherwise, the service is good, they have free Internet service which works reasonably well and the rooms are clean and neat with a lot of workspace. The hotel is close to the Bancomer Expo Center, but despite the proximity, it is a difficult walk due to the layout of Santa Fe. It is difficult to see the hotel from a distance due to all the new office towers that have been constructed around it.

  • Stayed: July 2011, travelled on business
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1  Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

This is a nice hotel, I love the room and the bed is great. They also have a good gym. However, I echo the negative reviews of the restaurant. The breakfast selection is very good, but everything was cold every day. Cold eggs, sausage, bacon, etc. has never been a favorite of mine. And the service at the restaurant matches the food, cold and very impersonal. Room service was good and friendly but the food varied between fabulous and terrible. Got a ciabatta sandwich made with totally stale bread, and the advertised fries turned out to be lettuce.

Dissapointing, and spoiled an otherwise good experience.

  • Stayed: July 2011, travelled on business
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Thank Nic659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2011

It was a good stay, but I am disapointed in the food served. Once I ordered fish which was very smelly and clearly not fresh and the day before all the food at the buffet looked really dried up (dry cucumber, anyone?). Then I ordered a club sandwich with chips... the sandwich was more or less OK, but the chips were just bad ; like potato strips soaked in fat, not "French Fries"... The flyer in the room said breakfast served on weekdays at 6:00 and on sunday at 6:30 . On sunday when I wanted to take breakfast at 6:30, the flatscreen in the lobby tickertaped that breakfast was served at 7:00.... overall breakfast was OK.A nice hotel in a good location, but kitchen quality need improvement.

  • Stayed: May 2011, travelled on business
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Thank RBI17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

This hotel is fine, if all you want is a bed and a clean room, which most of the time when on Business fits the bill perfectly.
Breakfast is basically Ok, but restaurant service and the size of the restaurant are not upto the mark. This morning I had to wait for 10minutes to get a seat.
The 2 lifts are extreamly slow and with no stair case it means everyone in this 8 story hotel has to use them.
I arrived on Sunday and thought I would use the swiming pool - It was filthy and had to ask the hotel to come and clean the surounding area. Pools was clean enough, but the fact that I had to call them makes me believe they are not on top of the simple tasks.
The mini bar is locked and you have to call to get it unlocked, after my 2nd call I gave up - they locked it everyday.
Wireless internet is OK - but very slow.

  • Stayed: March 2011, travelled on business
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1  Thank lukeskywalker_fi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Manager at Novotel Mexico Santa Fe, responded to this reviewResponded 18 March 2011

Dear guest, I thank you for taking the time to share your experiences.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#48 Luxury Hotel in Mexico City
Price Range: £52 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Official Description (provided by the hotel):
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 
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Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City

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