The service was just acceptable. The beds do not have a box spring, and were not heavenly. My bed tilted to the front not allowing me to rest. In the morning, I asked for the bed to be corrected. To my surprise when I arrived at 5pm, my room hadn’t been cleaned and the bed still tilted. I was only there for two nights, so it wasn't worth the hassle to call front desk again, but I would of expected this simple request to be completed.
The wireless internet reception was quite poor. The only thing that made it acceptable is that it was free access during the nights I was there. It should be free period.. Especially for SPG members. Well if you are a SPG member they give you two Fiji bottles per day.
Surprisingly the best service came from the valet parking. They would graciously put bottled water in the car, and were always helpful.
Net, I think you can do better with other hotels in terms of comfort and functionality. I think the Marriott next door is an excellent choice for business people or families.
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- Also Known As:
- w Mexico City Hotel Mexico City
- w Hotels Mexico City