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“Trying too hard to be trendy....”
Review of W Mexico City

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W Mexico City
Ranked #25 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 30 December 2012

We booked to stay four nights at the W hotel Mexico City, but checked out after one night. (We moved to Four Seasons which we highly recommend.)
The hotel is definitely dated and is in need of a refurb.

The rooms are rather dark and lack natural light and we found the layout bizarre. The bathroom was an open plan wet room with a hammock strung up across it ! This just proved to be a nuisance as you had to duck underneath it to get to the toilet, we ended up taking it down. The toilet flooded with water when you showered. What seemed even more bizarre was the sink being in the bedroom portion of the room rather than the bathroom- in fact it was actually opposite the bed. It was a bit like being at university halls!
I wondered if this layout was unique to our bedroom type so rang to inquire - but infact it is the same for all rooms!
The furniture was dated and a little worn out - including the bed and bathroom fixtures (cracks in sinks etc.)

On a more positive note - bliss toiletries are nice and the staff were pleasant enough.
The hotel is in a good location for upmarket polanco restaurants and bars, but Mexico city is huge - you generally need cabs to get around anyway.

The hotel is definitely not on par with other 5 star hotels we have stayed and needs some TLC.
The years are beginning to age this hotel - time for a facelift W!

  • Stayed: December 2012, travelled as a couple
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2  Thank Neelam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 - 402 of 945 reviews

Reviewed 23 December 2012

W Mexico - I heard - was the first W in Latin America ... Indeed it begins to be a little dated. But the rooms are still very spacious and well decorated. The lobby, gym and bar are great. The staff super friendly - including the French General Manager, very welcoming and professional. Location is perfect, and for that price W is my hotel of choice in Mexico City.

  • Stayed: November 2012, travelled on business
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Thank AlexSwissTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2012

It seems like this W hotel is a bit long in the tooth. The hotel hasn't been refurbished for 5+ years so the rooms and furniture are getting worn and somewhat dated. Having said that, it is on par with other W hotels: attractive staff, mostly hipsters patrons and funkadelic decor. It's in a quiet and upscale part of town as well, so it's almost seems like you're not in Mexico City.

  • Stayed: November 2012, travelled solo
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1  Thank jurajfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2012

Very nice and chic hotel! The service and the staff are very helpfull.
The bar at the main lobby have a great music and a lot of mexican girls
The have a buffet on sunday at the terrace, good quality and superior service.
The view from my suite was so nice, almost at night. The prices are acurated.

Room Tip: The corner suite its fantastic!
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  • Stayed: November 2012, travelled as a couple
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Thank Floyd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2012

if you love fancy locations in the huge cities and you love to enjoy snobby ambient, this is the perfect place for you!

the most of all I loved the panoramatic view on almost all the city..

services and the staff ..everything like in W ..standards for this hotel, no problems.

  • Stayed: October 2012, travelled as a couple
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Thank MartinaKasubova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2012

What we liked about this hotel was the location, this is at the heart of Polanco neighborhood, not too far away from the airport. We saw lots of peace in the city, very unlike any forecasts about the dangers of this city that we warned our travel agency in our country. We had a very pleasant stay, the hotel staff was the best in Mexico City!

  • Stayed: November 2012, travelled as a couple
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1  Thank MorrisAlden A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2012

Stayed at the W Mexico City for three days with a bunch of friends. Standard 'W' experience, with friendly staff, hip bar downstairs, funky rooms, etc.

A few things to note:
We got the suite on the 25th floor - probably not worth the price for a suite. It was two levels, with no bathtub and a really small balcony. It felt like it had the same exact square footage as the regular rooms, but just spread over two floors. Perhaps save your $$ for a great dinner out as opposed to a suite. The regular rooms were very spacious and comfortable.

We had some issues regarding the breakfast buffet and breakfast bar downstairs. We had a card in our room that said complementary coffee, tea, pastries, fruits were accessed downstairs at the bar however we were charged for them (and there are no coffee makers in the room). The bartender was confused about it when we showed her the card. Also, we were told that our room included breakfast by the front desk, to then be told it wasn't included, to then be told it was included which made for an interesting discussion upon checking out (ultimately they ended up taking it off of our room bill, but not without a bit of an uncomfortable battle).

Perhaps the hotel should just be much clearer about what is charged and what is not - it would save a lot of confusion in the future.

Gym was great - no pool, just a very large hot tub, which was also nice.

Other than those few issues, I would definitely recommend.

Stayed: December 2012, travelled with friends
Thank 27RachelP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Mexico City

Address: Campos Eliseos 252 | Chapultepec, Mexico City 11560, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
Price Range: £135 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City. ... more   less 
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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