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“Pretty nice hotel in Polanco but there are far better ones.”
Review of W Mexico City

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W Mexico City
Ranked #25 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 20 August 2014

I can not say anything bad about this hotel but also nothing extremely good. There is a lot of wear and tear in the rooms and in the hotel generally. I went to the spa and the jacuzzi is almost falling apart and not working properly. I love the Polanca area but i prefer hotels like the Hyatt(they just redid the lobby and did a beautiful job) or the intercontinental. This hotel tries to be hip but its not.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Emmanuel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 23 August 2014

Hello Emmanuel V,

Thank you for your great feedback, we are so proud we made your stay a W Experience; it is really nice to hear we have done an excellent job.

We know that despite to constant maintenance we give to our facilities; it is time to make a renovation, that’s why we are renewing the rooms.

Hope to see you soon,

Diana Escamilla
Whatver/Whenever

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Reviews (935)
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Reviewed 17 August 2014 via mobile

All staff is super nice. Gotta give them that. Really really nice. We were told they were remodeling all the rooms, we booked a fantastic suite that was not remodeled yet. I didn't have a problem with that as to me the room looks great, but once you've been there a couple of hours you do see some tear and wear here and there. Nothing life changing however I did expect the swing that is advertised on the pictures, and an actual inconvenience is that the bathtub kinda moves, so next thing I know there is water all over the floor. There is some type of curtain where there should be a door in the steam room, and the whirlpool or whatever they call it has some broken parts. Other than that everything was great. The breakfast included was good and the hotel aside from what I mentioned is in good conditions overall. I will most likely come back soon.

Stayed: August 2014, travelled as a couple
Thank HiramNovelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 19 August 2014

Hi HiramNovelo,

We are really glad that you enjoyed your last stay with us; it is rewarding to know our staff is making our guests to feel like home.
About the décor we keep working as you mentioned in order to prepare a W Experience for each guest.
We hope to have you here soon after the renovation is finished.

Regards,
Diana Escamilla
Whatever/Whenever

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Reviewed 16 August 2014 via mobile

The location of the hotel is ideal. Very close to many parks, bars, restaurants. The service is impeccable. I recommend the spa! Love the second floor bar terrace!
Staff have been very accommodating and anticipated many of our needs - including drinks! Room is great and bed comfy. Like the openness w the sink and shower - though some people may not like this, which is understandable. The hallways and common spaces could do w a few minor stylistic upgrades. A minor point, but one the hotel may want to address in the near future. Service superb, which makes up for it.

Stayed: August 2014
Thank Jose Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 17 August 2014

Hi Jose Alberto C,

Thank you for sharing with us your comments regarding your recent stay with us, it is always nice to hear that our staff makes the difference!
I would like to add that we are renewing the entire hotel so we can have a better new look for our guests.

Kind regards,

Diana Escamilla
Whatever/Whenever

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Reviewed 15 August 2014 via mobile

Thank you to all the staff for this great experience bottom to top a well managed hotel with an excellent location. Very recommendable for everyone who wants to explore Mexico City. And do not forget to visit a spa where you can have a temazcal.

Stayed: August 2014, travelled with friends
Thank DealZuerich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 17 August 2014

Hello DealZuerich,

We are really glad you enjoyed your stay with us, Thank you for such a great review!

Hope to have you here soon.

Warm regards,

Diana Escamilla
Whatever/Whenever

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Reviewed 14 August 2014 via mobile

Unfortunately arriving late from meetings, and out the next day on a short business trip but certainly a great hotel to stay in.

The hotel is well situated in the hotel district - lots of places to eat around etc. Rooms are spacious and comfortable, the only curiosity I have is the hammock in the massive bathroom :-)

Stayed: August 2014, travelled on business
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 17 August 2014

Hi Mark D,

Thank you for your kind comments, we hope you can have the opportunity to come and enjoy the whole hotel so we can pamper you and create a W Experience you can remember for always!

Regards,

Diana Escamilla
Whatever/Whenever

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Reviewed 11 August 2014 via mobile

We went to the W Hotel in Mexico City. Unfortunately, we got there aprox at 6 o'Clock in the evening. So, we didn't have that much time in the premises. The spa is really good and the basic spa services. We asked for a room upgrade and it was really good. It totally worths it. It has good amenities and a swing within the bathroom. Though the room size was a little disappointing.

The room service was really good.

Stayed: July 2014, travelled as a couple
Thank Alejandro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 13 August 2014

Hi Alejandro M,

We are really glad to know you had a wonderful time with us, we hope we can have you here again so you can enjoy the whole hotel.

Warm regards,

Diana Escamilla
Whatever/Whenever

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Reviewed 7 August 2014

I have recommended this hotel to all friends and family that visit from the States. The staff and service at this hotel are great. The location is magnificent. I did stay one night and enjoy the cieling showers and the canopy inside the room. Great views of the Park!

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Ramon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 13 August 2014

Hi Ramon I,

Thank you for your great feedback regarding your last stay with us, it will be a pleasure to have you here each time you visit Mexico City.

Hope to see you soon,

Diana Escamilla
Whatever/Whenever

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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
Price Range: £130 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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