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“Overly hip hotel where a good sleep is impossible with overly fluffy pillows and blinds that don't shut”
Review of W Mexico City

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W Mexico City
Ranked #24 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 17 January 2011

I stayed here from Jan 3-5 for two nights and the first impression is that the W really does take itself seriously to be the cool kid on the block in the polanco district. Sharing the lane with Nikko, Inter Continental and JW Marriott, it does strikes you as being the one to be at.

the location is not bad, with a metro stop behind the hotel that is walkable under 5 minutes. dining wise, there are many cafes and restaurants for one to choose from, though they are pricey, in the 1 mile radius of the W.

the hotel has a fitness center but no pool, and internet is free in lobby area (though the code the frontndesk gave me kept failing that i ended up passing them my iphone for them to key it in themselves after my countless attempts)

now, lets go to the bad side: the rooms. no doubt ultra spacious and modern, i felt they they lack a simple concept to be stayer-friendly. will you put blinds that do not shut completely in your own home? well, this hotel does. will you put a firm comfy bed only to ruin it with pillows so fluffy that your neck lack any support in your room? well, this hotel does. Will you install hot water tap that takes 3 minutes to warm up in your place? well, you guessed it, this hotel does! Enough said.

  • Stayed: January 2011, travelled solo
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Thank GeraldSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there GeraldSingapore:

Many thanks for taking the time to share your comments regarding your recent stay with us at W Mexico City.

We at W strive to make each guest stay memorable and pleasant therefore please know that your comments will be taken into consideration and your feedback is truly appreciated regarding the blinds, pillows and water temperature. For future visits, please note that we have open internet access at our living room; you won’t be needing a code anymore.

Please contact me directly should you need any further assistance at stephen.hertzberg@whotels.com, I will be happy to assist you and ensure you a memorable W experience during your next visit

Best regards

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514 - 520 of 946 reviews

Reviewed 11 January 2011

This hotel holds to the W brand and is a very well decorated, comfortable and stylish. I have stayed in the Intercontinental and Nikko in the area and I would definitely prefer the W. The rooms are spacious with very comfortable beds. There is a hammock over the oversized tub which is decedant. There are ipod docks and a selection of music and videos available. The spa is beautiful and worth a visit. The hotel is pricey, in that there is no complimentary water, breakfast or internet; there is an extra charge for everything.
I was there for vacation so I found that it was great for a weekend of partying and relaxing in Mexico City. It is in a great location, there are lots of restaurants nearby. The staff and conceirge were great, and we were very well attended to on our stay. I would definitely return but it is perhaps better suited when traveling for vacation rather than business.

  • Stayed: December 2010, travelled with friends
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Thank gypsytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there gypsytravels:

Many thanks for taking the time to share your comments regarding your recent stay with us at W Mexico City.

We at W strive to make each guest stay memorable and pleasant therefore please know that your comments will be taken into consideration and your feedback is truly appreciated. For future visits, please note that we have complementary internet access at our living room (lobby).

Please contact me directly should you need any further assistance at stephen.hertzberg@whotels.com or through Trip Advisor, I will be happy to assist you and ensure you a memorable W experience during your next visit

Best regards

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Reviewed 5 January 2011

I stayed at the W Mexico City for a few days whilst on a business trip. I have no complaints about cleanliness and location (its safe for Mexico City and there are good places to eat across the street, including a Starbucks). But, I did think that the hotel was trying too hard to be cool. After my flight was delayed, I didn’t get to the hotel until after midnight. It was early Tuesday and the music was so ear-splitting that it seemed like I was walking though a club to get to the lifts (it turned out to be like this every day, 24X7). The rooms, in general, seem to be showing some wear.

I didn’t have a problem with the price/night, though they charge you for bottled water. I have travelled to a variety of countries where you can’t drink that water and every hotel has provided this for free (except for the W that is!)

To be fair, I have only stayed at one other W and that was ages ago. So, I am not sure if they are all like this. Even though I am in my late 20s, the W Mexico City seems more like a place I’d go for a drink, rather than stay the night. As it may not be for everyone, try the Marriott instead, which is right next store.

  • Stayed: November 2010, travelled on business
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Thank dfisch891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there dfisch891:

Thank you for taking the time to comment on your recent experience. I am sorry to hear of your experience and would welcome the opportunity to speak with you directly. Please email me at stephen.hertzberg@whotels.com se we may discuss. I will be happy to assist you and would love to have you back for a drink at our Whiskey bar
Best regards

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Reviewed 5 January 2011

This is my second review for this hotel now. I stayed there last year as part of my honeymoon, and decieded to revisit this year all over again. This hotel is simply superb, but the staff , and management are even better. This place really is a step above anywhere else that I have stayed, and I will continue to keep going back as it is always just a fantastic experience. The hotel oozes style and atmosphere. It would not suit everyone, and perhaps families and older couples would not appreciate it so much, but for me....it is simply the best bed in Mexico. Thanks again Stephen and crew, for yet another memorable stay! See you next year, I hope.

  • Stayed: December 2010, travelled as a couple
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there dcm79:

Welcome!!!

Thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant and clearly in this last stay's we did live up to your expectations.

We will be more than glad to welcome you and your wife once again at W Mexico City, please contact us in advance in order to make the proper arrangements to make your next visit as memorable as the previous ones.

Kind regards

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Reviewed 6 December 2010

This was my second stay at the W in Polanco, Mexico City. I admit that to an extent, I find the relentless trendiness a bit much, but looking past it, you find a very well-appointed, well-run first class hotel. Not a fan of the techno music pounding in the lobby and first floor restaurant (in the latter, it ranged from annoyingly loud to conversation-drowning on a Friday evening); it's also piped into the hallway of the guest room floors. The Whiskey, er, *lobby* is something of a scene, and the hammocks slung in the room bath areas seem a bit ridiculous.

But the food (presentation, freshness, creativity and taste) in the restaurant was excellent at dinner and breakfast, the room beds and linens wonderfully soft and comfortable, the rain-and-sprays shower amazing, and the desk area large and functional. The guest rooms are a good size, very clean with cheerfully colorful furnishings -- a nice splash of idiosyncratic style compared to more generic business chains. On the higher floors, noise was not an issue. Finally, the staff is well-trained, professional and very helpful -- they were particularly responsive and accommodating. I would stay here again.

  • Stayed: December 2010, travelled on business
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Thank Sputnik_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there Sputnik_NYC:

Many thanks for taking the time to share your comments regarding your recent stay with us at W Mexico City.

Please accept my sincere apologies for the inconveniences you encountered with the music, although it is part of the W experience; your feedback is truly appreciated and your comments will be taken into consideration,

Please contact me in advance at stephen.hertzberg@whotels.com in order to make the proper arrangements to make your next visit truly memorable

We are looking forward to welcoming you again soon at your home away from home

Best regards

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Reviewed 24 November 2010

Nice hotel in Mexico City, however note to self, It is a hip spot for the locals, especially on the weekends. The bar / lounge gets really loud. I would recommend getting a very high floor. I was on the fifth floor and could here the party folks till around 2.30am. Stayed here for a week, It was party central Thurs-Sat. Sunday was nice and quite, but it was also the day of my depature. The service in the restaurant was slow & poor. Will let that go, I can't expect them to have personable service like they do here in California. The food was good. The front desk staff was very helpful. The car service they arranged for me was excellent. I was in a deluxe King. The room is large , with a huge rain shower bathroom. My view was ok. The neighbourhood is nice , with plenty of shops and cafes. There is a park across from the hotel, as well as some funky art galleries and private homes. I did not feel unsafe walking around the area and it seemed to be a nice place to explore. I would recommend this hotel to the younger hipster type .

  • Stayed: December 2009, travelled on business
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Thank bombayflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 27 January 2011

Hello there bombayflash:

Many thanks for choosing W Mexico City as your home away from home and for taking the time to share your comments regarding your recent stay with us at W Mexico City.

Please accept my apologies about the music, although it is part of the W experience; your comments will be taken into consideration. Regarding your experience at our restaurant, we would like to invite you back so you can experience some changes we have made making sure you will receive the service you deserve.

Please contact me directly should you need any further assistance at stephen.hertzberg@whotels.com, I will be happy to assist you and ensure you a memorable W experience during your next visit by knowing in advance so I can make sure we give you a room in a high floor.

We are looking forward to welcoming you again soon at your home away from home

Best regards

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Reviewed 8 October 2010

Excellent service and comfortable room. Great design.
The shower is awesome too.

Stayed: August 2010, travelled on business
Thank AnaPaulaVLuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W_Mexico_City, Manager at W Mexico City, responded to this reviewResponded 25 January 2011

Hello there AnaPaulaVLuz ::

Welcome!!!

Many thanks for taking the time to share your comments regarding your stay with us at W Mexico City .

We at W strive to make each guest stay memorable and pleasant and it’s gratifying to know you enjoyed a memorable stay with us.
We are all looking forward to welcoming you again at W Mexico City soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Mexico City

Address: Campos Eliseos 252 | Chapultepec, Mexico City 11560, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
Price Range: £133 - £394 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City. ... more   less 
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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