The cleanliness of the hotel is very unsatisfactory, there was hair on the bathroom floor and even a condom in the sink (since the hotel works in a zone of prostitution, including you can hear pleasure moans from the other rooms).
In addition to the pleasure moans, another thing that disturbs the sleep of the guests is the loud outside noise (there's an overpass near the hotel).
But worst of all was the fact that my netbook have been stolen inside the hotel and its administrators have not taken their responsibility for case.
I went to Cuernavaca and had left my luggage in the care of the hotel, when I came back, I realized that my netbook had been stolen. Immediately I have reported the fact to the hotel managers, however they merely said that what happened was an "accident" and they have no way to controll the entrance of guests into the luggage storage.
That excuse is an absurd, a hotel that wants to be respected can not allow guests entry alone into the luggage deposit freely. In this case, the person has stolen my netbook not only entry alone as he/she had enough time to open the my bags.
In a respectful hotel I can not imagine a crazy situation like that: guests entering alone into the luggage store and having enough time to act quietly, checking bags which belong to other guests and stealing what they wish. Totally insane!!!
Again I insist: Hotel managers merely said me that it was an "accident", and that another guest stole my netbook and that any camera of the hotel was able to capture who was responsible.
As compensation for the injury that I suffered (and at the same time a recognition by the guilt and failure of the hotel in this case), one of the managers of the hotel offered me 300 pesos (25 US dollars) of discount on payment of the room, which was ridiculous in comparison to the great prejudice, since my netbook had all my photos and important study and work files.
This hotel, for me, has lost all its credibility and I will never come back to host there again.
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- Also Known As:
- Hotel La Selva Mexico City