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“Wonderful hotel in upscale neighbourhood of D.F. west of downtown” 4 of 5 bubbles
Review of Live Aqua Urban Resort Mexico

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Live Aqua Urban Resort Mexico
Ranked #9 of 305 Hotels in Mexico City
Certificate of Excellence
GreenLeadersPlatinum level
Delft, The Netherlands
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful hotel in upscale neighbourhood of D.F. west of downtown”
4 of 5 bubbles Reviewed 2 April 2014

This hotel is located in Bosques de las lomas, an upscale neighbourhood with restaurants, shopping malls, west of down town, close to another upscale area Santa Fe.
It provides excellent guest-friendly service with the right level of attention and kindness. Hotel rooms are large and well-equipped. The hotel is connected to the mall, which encloses the most wonderful restaurants, such as the Japanes Nobu, and Mareina, all within walking distance from the Live Aqua.
If you have business in the so-called "Pantalon" the adjacent office buildings, then a stay in the Aqua Live is definitely recommended.

Only comment I would add is: there is no swimming pool.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lodewijkfranken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Thank you for your comments and suggestions to other readers, it is an excellent option for all the executives who come to a meeting or a business trip, if they need something more we also have a Business Center, and affter their work day they can relax in our Spa Feel By Aqua.

Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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490 reviews from our community

Traveller rating
    385
    83
    13
    7
    2
See reviews for
49
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271
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 1 March 2014 via mobile

We stayed 4 nights in this beautiful boutique hotel. Super modern & clean. Rooms are spectacular with a large bathroom. TV included in your tub! It's situated in Bosques de Las Lomas a upscale neighbourhood in Mexico. About 25-30 min from Polanco a great shopping & restaurant area. The hotel bar & restaurant are very nice. Great hotel!

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ChefManuelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Thank you for sharing your comments with other users from Tripadvisor,our rooms are designed to offer the best service and cosiness during your stay, hopefully you can back soon.


Sincerely,
Tom Shortt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico Capital
Level Contributor
294 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

Located in the Posh more expensive area of Mexico City. Brand new Hotel, high end. The place for the executives who manages the world..! Has a fantastic restaurant. Located in tier one exclusive, petit hopping mall. surrounded by seven of the best restaurants available in the country.

For fun, business, or just to relax this is the option if you have the cash..!

Room Tip: Ask for an upgrade for free.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Enrique V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Dear Mr. Enrique, thank you for your review about your last stay on February , it´s a pleasure for us to know that you enjoyed your stay with us and that you share it with the other users from Tripadvisor, you can come for a business trip, fun or just to relax and definitely you will receive the best treat.

Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
229 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

Nice big rooms with a real "zen" feeling, allows to relax after a very busy day in the hectic city of Mexico. Excellent service but risk of too much as too much staff. World Best Practice in speed of check-out. Compared to my first visit some months ago the quality of breakfast had improved very strongly. I got one of the best omelettes ever.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kr1069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
We would like to thank you for your review, and your positive comments about our service on Front Desk and the improvment of the quality in our Food and Beverage Department, your comments are a great motivation for our team.


Sincerely,
Tom Shortt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
270 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

Excelent hotel, modern environmet and automated systems. Good food and breakfast and with a fantastic service and apartment. SPA environment and very good gym. The reception was amazing. There's a shopping with international restaurants in the same building. It's a new hotel, I guess only one year age.

Room Tip: I was in 2nd floor, it was very nice.
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anaminas2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Good morning, We would like to thank you for your positive comments about your last stay with us on January, hope that despite being a business trip you enjoyed your stay with us, Our Hotel fulfilled two years of its opening the last August so yes it´s almost new. Thank you again and we hope you can come back soon.

Sincerely,
Tom Shortt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
102 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

Hotel is in a quiet office and shopping area not in the center. The rooms are elegant with high ceilings which adds to the spacious feeling. The lobby is brilliant. The bathrooms are large and well appointed. Service is great. The catered business lunch I had was exceptional considering the number of people served. Breakfast buffet was, however, only so-so. Like many new hotels, they decided to put in some fancy light controls, which basically mean that with the exception of the two tiny reading lights over the bad and one floor lamp in the living room (I was in a suite) ALL, and I mean ALL, lights including lamps are on, or off, or dimmed. No independent control so you can have a desk light on and the ceiling lights off. Moderately annoying, but all in all a very nice place to stay.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Professor44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Thank you for share your comments with us and the other users from Trip Advisor, it´s nice to know you enjoyed your stay with us the last November, also we would like to thank you for your advice on the subject of lighting, we will take into account.


Sincerely,
Tom Shortt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

Live Aqua knows all about service!! I was there for a business trip and from the day I arrived to the day I departed, I felt like my every need was met with the utmost service and courtesy. The staff is very attentive and polite...assisting me in every way possible. The room accommodations are comforting, relaxing and serene...from the deep sunken tub to the aromatherapy menu. Your senses are taken on a journey of relaxation. The meeting rooms and business center are high tech with SMART TVs, Macs, PCs and free WiFi. The restaurant was fantastic!! The food was unbelievable!! This property is a far cry from your typical business hotel...a MUST stay for your visit to Mexico City. I will definitely return.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tisha1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, 7 October 2014
Dear Tisha, thank you for give us a minutes from your time to share your experience, we are honored to receive such comments, since our goal is to make guest feel at home and assist them in any way possible. So we hope you can come back in a near future.


Sincerely,
Tom Shortt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Live Aqua Urban Resort Mexico

Property: Live Aqua Urban Resort Mexico
Address: Av. Paseo de los Tamarindos No.98 | Col. Bosques de las Lomas, Mexico City 05120, Mexico (Formerly Live Aqua Mexico City Hotel & Spa)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#3 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#7 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Live Aqua Urban Resort Mexico 5*
Number of rooms: 135
Official Description (provided by the hotel):
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life. ... more   less 
Reservation Options:
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Also Known As:
Live Aqua Urban Resort Mexico Mexico City

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