So, totally mixed review here. First of all, this newer property is absolutely wonderful. The rooms, lobby, restaurant, bar, etc. are all beautifully designed and well appointed. From that standpoint this is definitely a 4 1/2 star, if not a 5 star hotel. Additionally the staff is genuinely nice and helpful, doing their best to help you have an enjoyable stay.
On the downside, they still need work on issue resolution. On my last night - when I was exhausted and had an early flight the next morning - I walk into the bathroom to brush my teeth and notice there is water dripping on me from the ceiling. Long story short, after long attempts to fix it and relocate me, I finally pack up my belongings and head to a different room. Besides not handling the situation efficiently, I was never offered any kind of token for my difficulty and shortened sleep. I was not looking for free nights or refunds, just an apology and some free hilton points or something like that. It was just disappointing there wasn't more of an attempt, not what I am used to from Hilton.
I will most likely revert back to the Westin Santa Fe on my next trip while Hilton gets through some pains as a new property, but it is nice enough that I will certainly try again in the future.More