First time in this hotel. Nice venue, very close to Insurgentes Avenue and not too far from Reforma Avenue which are an advantage to get both public and private transportation. Very clean spaces, fast check in (they even recognized me as Platinum IHG member and was therefore upgraded). Cozy room with everything as expected in a hotel of this brand. Room faced the street and was silent during my stay. Breakfast buffet acceptable with diverse options. Fast check out. In overall, I consider this hotel a nice option but there were few details I definitely think management should get solved. Firstly, slow service at the restaurant. Indeed the staff was attentive and polite, but service took long and I was the only one having breakfast!! Secondly, when requesting a couple of towels, waited for almost an hour and they were never delivered to my room. Thirdly, during my five day stay at this venue, the main elevator was out of order and did not noticed they were repairing it (or attempting to do it), so guests had to use the older one, pretty slow. Should management take care of these issues would be an improvement for the hotel.
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- Also Known As:
- Holiday Inn Mexico Buenavista Mexico City