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“Great hotel and services!”

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Le Meridien Mexico City
Ranked #22 of 306 Hotels in Mexico City
Certificate of Excellence
Taiwan
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel and services!”
Reviewed 15 November 2013

I LOVE this hotel. All the staff are so helpful and extremely friendly, and the suite room is clean and very spacious. There was some plumbing problem in the bathroom but was fixed in a very short time. The only down side I felt was the business center is really small, there was no space for meeting but only printing document. Yet, generally, It is the nicest hotel I stayed in Mexico city for value and I would choose this one when I come to DF again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosyInMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 19 November 2013
We sincerely appreciate your kind comment. It is our great pleasure to learn that you experienced such a pleasant stay, particularly having travelled so far away from home. Regarding the inconvenience encountered with the plumbing in your room, we truly apologize for this inconvenience. We have shared your comments with our Engineering and Housekeeping team, as we ought to perform consistent thorough room inspections, thus our guests experience the most pleasant stay. For meeting space requirements, we would like to mention that we will be glad to provide you with our meeting room facilities for your next trips. We trust these will offer you the privacy and comfort you require for each of your sessions. On behalf of the entire team, we thank your considering us your “home away from home” and look forward to welcoming you back again in a near future.
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428 reviews from our community

Traveller rating
    235
    141
    33
    6
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2013

Worst 3am check in at front desk by night manager. Got a room with busted pipes, shower head not working, counter tops had filth and room hasn't been cleaned in ages. The worst of it all is that I asked to be changed to a different room and night manager said NO. Really? Talk about customer service....

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank priti a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 14 November 2013
On behalf of the entire team at Le Méridien Mexico City, we would like to sincerely apologize for the isolated inconvenience you encountered on past days. Despite this incident is not the rule on our day to day operation, we are alike concerned for the derangement caused and have thoroughly reviewed this along with our team. As explained personally by our Operations Manager, upon your arrival, our hotel was completely full and we were not able to provide you with the room confirmed at that moment. Regarding the room move provided afterwards, we trust this has been entirely up to your expectations and whilst staying with us, we shall definitely focus on making the remainder of your stay pleasant. Thus, hoping we can earn your confidence back again. We sincerely thank you for your feedback and truly look forward to have the opportunity to welcoming you back again for your future trips to Mexico City.
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Rio de Janeiro, RJ
Level Contributor
85 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 November 2013

What can I say, every time the smiles, the great service, the cleanliness, the comfort. What I appreciate the most is the consistancy in the service level, its always the same...just great. Sometimes you go to other hotels and its a 50-50 chance on getting everything ok.
The manager here must be doing a great job.
I cannot say enough for the staff at the breakfast, the check-in/out, front door or the bar...
I will be back.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel3282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 11 November 2013
We sincerely appreciate you have taken the time to share your experience following your recent stay at Le Méridien Mexico City. Learning that you enjoyed the service and warm hospitality provided by our staff, makes us feel proud and certain that we are duly working on making our guests feel like home. We appreciate you gave us the opportunity to have you with us this time, and truly appreciate you will consider us again as your “home away from home” for your next trip to Mexico City.
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USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2013

I have being traveling to Mexico for many years. Always stay at Sheraton Maria Isabel, last two times I changed to Le Meridian, rooms are larger, clean. Staff is excellent, good internet access.
The location is not the best for business but the taxis from hotel are new clean and efficient.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 4 November 2013
Thank you for your favourable review and high ratings. It is our great pleasure to learn you decided to stay with us this time and that you were not disappointed with our service and facilities. Thank you for the special mention about our staff, they will be very glad to know they made you felt welcome. We regret hearing that our location, on the legendary Paseo de la Reforma, was not entirely according to your needs, nonetheless it is very positive to know that our hotel taxi site service made it easy and comfortable to move around whilst in Mexico City. We truly appreciate your patronage and hope to welcome you back with our same hospitality in the near future.
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San Miguel de Allende, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2013

We spent three nights here. It was formerly an Embassy Suites, doesn't appear to have gotten much more than a new name. Had a snack in the bar, breakfast one morning both were expensive. Service was perfunctory, carried my own bags on arrival since door staff were chatting. I didn't see much staff around. Internet was free and fast. Large room, decor was a little dated, bed was very comfortable, not any plugs near the bed, towels were large.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElBajio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 30 October 2013
Thank you for choosing us for your recent trip. We are glad to know that in the overall, you enjoyed your stay at Le Méridien Mexico City and that you felt safe at all times. Regarding the experience upon arrival, we sincerely apologize for the inconvenience. You can rest assured that we thoroughly look into each and every of our guest comments along with our team and definitely, appreciate your constructive feedback. Within the next months, we are to begin our rooms renovation and we trust that for your next trip, you will give us the opportunity to welcome you back again and provide you with this new distinctive and inspiring Le Méridien experience in our rooms.
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New York City, New York
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 14 September 2013

The best attribute about the hotel is the friendly and reliable staff, from the front door to the front desk, everyone is superb and helpful. We happened to be experience a major protest right outside the front door that resulted in the whole Reforma Ave being cordoned off but the security staff were able to help and get in and out pretty easily.

Our suite is spacious, brightly and very well kept. We loved the gym, pool and jacuzzi in the basement. The restaurant provides sumptuous breakfast. It is quite convenient to get around from the hotel. Metro stations are nearby. You can also walk to Zocalo and Zone Rosa within 20 minutes.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueWhirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 18 September 2013
We are immensely grateful to have been chosen as the hotel of your preference during your recent visit in Mexico City. It is our pleasure to learn that you enjoyed our service and our facilities including our C’est la Vie restaurant. We will surely share your comments along with our valuable staff who will be very glad to hear about your distinction to their job. Moreover, we are glad to hear that you and your friends felt safe at all times at our hotel and at our Mexico City, and that you had the opportunity to explore part our vast culture. Thank you for commending our hotel and we sincerely hope you and your friends will visit us again in a not too distant future.
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Singapore, Singapore
Level Contributor
69 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 September 2013

The hotel is well located right in the city centre. It looks like the hotel has recently been refitted - all in good condition. Our room turned out to be a huge suite - very nice. The bedroom window had an excellent view over the city, though the living room had no window. Beds were very comfortable though a little small - standard width doubles. Internet was rather slow, though the hotel tells us this was upgraded just after we left.
The restaurant was very good, for lunch and dinner, only disadvantage for tourists was all the food was international, no mexican food. The bar was pleasant in the early evening, but when we were there, was unusable by around 8 pm due to very loud doof doof music not really fitting for a hotel bar.
Service throughout the hotel was very polite, friendly and helpful, and all staff spoke reasonable or good English.
The hotel organised a tourist trip for us. Not good - picked up half an hour late, and the scheduled duration more than doubled due to a series of very long stops in shops from which no doubt the guide gets a cut. However, the concierge enquired after as to how the trip was, and seemed honestly concerned at what had happened and promised to feed back to the tour company.
Definitely we will stay at this hotel any time we are back in Mexico City.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HardshipPosting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this review, 12 September 2013
Thank you for having chosen us for your recent visit to Mexico City, particularly travelling so far away from home. Knowing that everything went according to your expectations makes us feel proud and assertive that our goal of making our guests feel comfortable and welcome was reached. We have noted all your comments regarding your experiences with the tour company, with whom we will surely look into this issue, our internet speed and your observation about providing a Mexican menu at our Restaurant. Actually, showing our guests and visitors our so-called Mexican cuisine, added to the UNESCO list as one of the world’s “intangible cultural heritage” is imperative and we will definitely offer a Mexican menu shortly. We sincerely appreciate your sincere feedback and are glad to know you will consider Le Méridien Mexico City as your “home away from home” for your next trip.
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Additional Information about Le Meridien Mexico City

Property: Le Meridien Mexico City
Address: Paseo de la Reforma 69 | Col. Tabacalera, Mexico City 06030, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Luxury Hotel in Mexico City
#17 Business Hotel in Mexico City
#22 Family Hotel in Mexico City
#27 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Meridien Mexico City 4*
Number of rooms: 160
Official Description (provided by the hotel):
Rising above the timeless Paseo de la Reforma, Le Méridien Mexico City is located in a district that exemplifies the city’s juxtaposition. Renowned museums and other cultural attractions contrast with numerous businesses and financial resources.The hotel facilitates pleasurable stays with such features as sightseeing tours, a fitness center, indoor pool, and a variety of dining experiences for every occasion and every taste. Three smart function spaces can accommodate up to 100 guests.Our 160 suites are illuminating environments for business and leisure; some afford outstanding skyline views. Separate living and bedroom spaces ensure privacy and the ability to host small gatherings. Marble bathrooms offer exclusive brand amenities. ... more   less 
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Also Known As:
Embassy Suites Mexico City - Reforma Hotel Mexico City
Embassy Suites Reforma
Mexico City Embassy Suites
Le Meridien Mexico City

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