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Le Meridien Mexico City
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Reviews (548)
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All reviewsembassy suitesclassic suitelatitude barwet barpaseo de la reformacorner suiteliving roomindoor poolspg membernice hotelwalking distancerooms are bighotel is centrally locatedthe ground floorbusiness districtgreat central locationhigh floor
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328 - 333 of 548 reviews
Reviewed 29 December 2013

My partner and I just spent a week at Le Meridien on Paseo de la Reforma. We had previously stayed at this property when it was an Embassy Suites. I was fortunate to find a very good price on this hotel and snapped it up, knowing this hotel offered two things I was looking for: separate living/bed rooms and a central location between the historic center and Chapultepec Park. We are big walkers so it was perfect for us. The only times we took a subway was when we visited San Angel and Xochimilco, but some people may need to use taxis if they aren't in good health. The metro connections in the area are just okay; you will have to walk a bit to catch one. Walking to Zona Rosa and Roma is very easy. Condesa and Polanco are a bit far, at least a 40 minute walk, but very doable. Overall, the stay was excellent. The things I enjoyed most were: quietness, separate bedroom/living room, location, and friendly staff. Tip: If you aren't a Starwood member, then sign up because you can enjoy free internet.

  • Stayed: December 2013, travelled as a couple
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1  Thank realrere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded 2 January 2014

On behalf of the entire team, we truly appreciate your loyalty over the past years. We are pleased to see that we continue to fulfill your expectations and requirements on every visit and that our convenient location enables revealing trips each time you come to Mexico City. It is great to learn that amongst our hotel attributes, the service provided by our staff is one of the aspects why you continue considering us your “home away from home”. Thank you for your review and for recommending our Starwood Preferred Program, it is great to see you enjoyed the benefits provided. We sincerely hope to have you again at Le Méridien Mexico City for many years to come.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2013

What you can appreciate:
Spacious suite
A friendly and helpful staff
The sport room
His good restaurant and bar
Very close to a starbucks
His calm

Which may disturb:
The water which is sometimes not very hot
The traffic jam near to the hotel (same in all city center)

I recommand a Taxi driver: Edgar Rivera M., Celular 04455 5404 2609
He have a good car (dodge avenger)
His price is not expensive and he could organise trip package (car + visit + guide)

  • Stayed: December 2013, travelled on business
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Thank TchaoupiqueR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded 26 December 2013

I would like to thank you for sharing with us your opinion about the hotel. After reading your comments I can assure you that our maintance team has verified the water temperature in the room you occupied. We are positive that you will notice the improvement in your next stay. On the other hand, we are happy to know you enjoyed our elegant facilities and our strategic location. It is truly fascinating to be close to numerous attractions and sorrounded by so many historical monuments. On the behalf of the entire Le Méridien Mexico City team, I would like to wish you an inspiring Holiday Season and we look forward to welcoming you back to our property.

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Reviewed 18 November 2013

Stayed here when in Mexico city for the first time. Lovely quiet area. The best part was the staff, they could not have been more helpful. Rooms and amenities were all up to standard but the staff really were special. Thank you so much for all the assistance and care provided.

  • Stayed: November 2013, travelled as a couple
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1  Thank Sinfathisar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded 19 November 2013

Receiving such a positive comment about our hotel and moreover, about the service provided by our staff, makes us feel highly motivated. At Le Méridien Mexico City we strive to provide a consistent high quality service and a warm hospitality to each and every of our guests. It is great to see we achieved our goal and that you felt well assisted at all times, particularly travelling so far away from home. Your acknowledgement to our hotel and staff is greatly appreciated. It was and will be always our pleasure to have you with us as our valued guest.

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Reviewed 15 November 2013

I LOVE this hotel. All the staff are so helpful and extremely friendly, and the suite room is clean and very spacious. There was some plumbing problem in the bathroom but was fixed in a very short time. The only down side I felt was the business center is really small, there was no space for meeting but only printing document. Yet, generally, It is the nicest hotel I stayed in Mexico city for value and I would choose this one when I come to DF again.

  • Stayed: November 2013, travelled on business
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Thank RosyInMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded 19 November 2013

We sincerely appreciate your kind comment. It is our great pleasure to learn that you experienced such a pleasant stay, particularly having travelled so far away from home. Regarding the inconvenience encountered with the plumbing in your room, we truly apologize for this inconvenience. We have shared your comments with our Engineering and Housekeeping team, as we ought to perform consistent thorough room inspections, thus our guests experience the most pleasant stay. For meeting space requirements, we would like to mention that we will be glad to provide you with our meeting room facilities for your next trips. We trust these will offer you the privacy and comfort you require for each of your sessions. On behalf of the entire team, we thank your considering us your “home away from home” and look forward to welcoming you back again in a near future.

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Reviewed 13 November 2013

Worst 3am check in at front desk by night manager. Got a room with busted pipes, shower head not working, counter tops had filth and room hasn't been cleaned in ages. The worst of it all is that I asked to be changed to a different room and night manager said NO. Really? Talk about customer service....

  • Stayed: November 2013
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1  Thank priti a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded 14 November 2013

On behalf of the entire team at Le Méridien Mexico City, we would like to sincerely apologize for the isolated inconvenience you encountered on past days. Despite this incident is not the rule on our day to day operation, we are alike concerned for the derangement caused and have thoroughly reviewed this along with our team. As explained personally by our Operations Manager, upon your arrival, our hotel was completely full and we were not able to provide you with the room confirmed at that moment. Regarding the room move provided afterwards, we trust this has been entirely up to your expectations and whilst staying with us, we shall definitely focus on making the remainder of your stay pleasant. Thus, hoping we can earn your confidence back again. We sincerely thank you for your feedback and truly look forward to have the opportunity to welcoming you back again for your future trips to Mexico City.

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