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“Right in the business district with excelent service, people, food.”

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Crowne Plaza Hotel de Mexico
Ranked #70 of 309 Hotels in Mexico City
Dorado, Puerto Rico
Level 5 Contributor
40 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Right in the business district with excelent service, people, food.”
Reviewed 20 September 2013 via mobile

Next level accomodations with elegant rooms, restaurants, lobby and service second to none. Excelent choice for the new traveler. I was very misguided in terms of Mexico but this hotel has some of the best this humble country has to offer. Will return!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weyoun2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 28 September 2013
Dear weyoun2,

Thank you for taking the time to convey your wonderful comments regarding your recent experience with us.
We really appreciate your opinion about our rooms, restaurants, lobby and our service you can be sure it will be shared with our entire staff.
Thank you for your stay and we hope you be interesting to discover more from Mexico .
Best Regards and Viva Puerto Rico!
Sincerely,
Miguel Angel Ruiz
Assistant to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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564 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Divinopolis, MG
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 September 2013

When I was there, I had such a good time. The receptionist was friendly and the room was huge. Also the breakfast is almost a lunch, loads of kind of foods and fruits. The location was nice, next to turibus stop, great mall nearby, and next do Beline Restaurant.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJorgeH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Manager at Crowne Plaza Hotel de Mexico, responded to this review, 5 September 2013
Dear JJorgeH13,

We appreciate you taking the time to make us aware of your delightful experience during your recent stay; It is truly rewarding when a guest recognizes our staffs efforts and take the time to let us know.
Thank you for choosing Crowne Plaza Hotel de Mexico, and we lok forward to the opportunity of serving you in the future.
Best Regards

Miguel Angel Ruiz
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

This hotel it is very well located, just one block to WTC, people are really friendly and gave me an excellente service. I recommend this hotel for anyone who wants to stay close WTC.
The only little inconvenience that I Found it was an mistake on the cleaning room.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarcoLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Manager at Crowne Plaza Hotel de Mexico, responded to this review, 5 September 2013
Dear MarcoLF,

We would like to thank you for take your time to write your opinion regarding your recent stay at the Crowne Plaza Hotel.
We are sorry for the mistake on the cleaning room and again thank you for your kind comment about our hotel staff and location; Wee look forward to your return visit
Sincerely,

Miguel Angel Ruiz
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2013

It has a good location near the World Trade Center. My room was in the 6th floor and there was a 24 hr noisy air conditioning equipment in the first floor down my room. Service and staff ok. Breakfast was ok too, but the food in the restaurants was not so good. The internet in my room never worked although I called twice about it.

Room Tip: my room was in the 6th floor. there was a 24 hr noisy air conditioning equipment in the first floor...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enjoyPeru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review, 21 July 2013
Dear enjoyPeru,

Thank your sharing your comments regarding your stay with us.

I am truly sorry that you experienced noise issues form the air conditioning system. Additionally, I apologize for the dissatisfaction you had with the food served in the restaurant and the inconvenience caused by our ineternet service.

Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. we are hoping that you give us the pleasure of hosting your next stay in Mexico City.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LYMAN
Level 5 Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2013

This hotel is very conveniently located a block or so from the World Trade Center Building. It is close to a fairly new and modern shopping mall. Nice lobby area with a bar and a couple of restaurants. The staff was very friendly and he rooms were clean. Needs better lighting in the bedrooms, particularly by the beds. If you like to read in bed, which I do, the lighting is not good.
The TV channels could be better as the only English speaking channels other than the news channels are old reruns. The internet service is slow and drops you quite often.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SHEREE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Manager at Crowne Plaza Hotel de Mexico, responded to this review, 17 July 2013
Dear SHEREE T,

Thank you for taking the time to convey your comments regarding your recent experience with the Crowne Plaza Hotel de Mexico, Your willingness to share your thoughts with us is genuinely appreciated.
I am glad to inform that we are going to change the lights in room with a better rank and we are installing better acces point in each corridor.
Thank you for choosing Crowne Plaza Hotels and we look forward to your return visit
Sincerely,

Miguel Angel Ruiz
Rooms Division Manager
CROWNE PLAZA HOTEL DE MEXICO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MEXICO CITY
Level 5 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 June 2013

This 5-star Hotel is located near downtown Mexico city, just 200 feet of WTC building. Also very close are Northern-Mexican-style restaurants, international restaurants, theatres, cinemas and many of stuff that this never-sleeping city might offer to visitors.

Room Tip: Use the jaccuzzi and watch TV or TV movies
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CESAR A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Manager at Crowne Plaza Hotel de Mexico, responded to this review, 17 July 2013
Mr. Cesar A,

Thank you for your recent correspondence; We appreciate you taking the time to make us aware of your experience during your recent stay at the Crowne Plaza Hotel de Mexico.
Thank you for your kind comment about our location and we look forward to the opportunity of serving you again.
Sincerely,

Miguel Angel Ruiz
Gerente División Cuartos

CROWNE PLAZA HOTEL DE MEXICO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 June 2013 via mobile

If you are part of the Rewards program, you are someone. If you are not, someone save you for what you will get. They have a very convenient location near restaurants at walking distance. Need An upgrade on the gym and the restaurants inside hotel. It's an average hotel for business it's a good hotel for a relaxing after work.

Stayed May 2013, travelled on business
Helpful?
Thank GuzzLightYear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Manager at Crowne Plaza Hotel de Mexico, responded to this review, 14 June 2013
Dear GuzzlightYear,

Thank you for taking the time to convey your comments regarding your recent experience with us; Your willingness to share your thoughts is genuinely appreciated.

We look forward to the opportunity of serving you in the future and thank you for choosing InterContinental Hotels Group

Sincerely,

Miguel Angel Ruiz
Front Office Manager
Crowne Plaza Hotel de Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel de Mexico

Property: Crowne Plaza Hotel de Mexico
Address: Calle Dakota # 95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Mexico City
#32 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
Official Description (provided by the hotel):
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. (30 min from international airport of Mexico City) ... more   less 
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

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