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“Excellent choice !”

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Crowne Plaza Hotel de Mexico
Ranked #70 of 309 Hotels in Mexico City
Plano, Texas
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent choice !”
Reviewed 9 June 2014

I have stayed in this hotel at least 4 times during 2013. Rooms are great, up-to-date in terms of technology. Service is excellent. A couple of times I upgraded to one of their suites, worth the extra money without a doubt. Overall, a great choice to stay in Mexico near the World Trade Center.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pf2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 10 June 2014
Dear pf2010,

Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico; We appreciate your positive feedback about the service and the rooms.
Thank you for your stay and we look forward to your next arrival.

Sincerely,

Miguel Angel Ruiz
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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564 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Westwood, NJ
Level 5 Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 June 2014

Located near the World Trade Center this is a very comfortable hotel with good service and an excellent breakfast buffet. Chose this location to be near to business appointments. A bit off the beaten track of the city center.

Stayed May 2014, travelled on business
Helpful?
Thank mike from NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 10 June 2014
Dear Mike ...

We appreciate you feedback and the great comment about the hotel comfort, the service, the breakfast buffet and the location.

Thank you for your stay and we hope you will allow us the opportunity to serve your future lodging needs

Sincerely,

Miguel Angel Ruiz
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La-Baule-Escoublac, France
Level 6 Contributor
282 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 7 June 2014

It's the third I stay to this hotel, and unfortunately, no noticeable changes ...
Rooms are big, and bed are comfy, and it still smells moisture in rooms and hallways. The breakfast is too expensive for what it is, food is quantitative but not qualitative. And it's bloody expensive for what you get ! Better to go to iHop restaurant not so far from the hotel.
Internet connection is terrible and dropping off all the time.
Carpet in room is nasty and you can guess it full of ... living animals ... Never go barefoot ...
Anyway, if you work at the WTC, it's convenient because it's close, and close to many restaurants and other convenient places.
And the personel of the hotel is always helpful.
The fitness room is ok but it would be nice to open the windows to get fresh air, because it stinks a bit. And it would be cool NOT to have a TV set screaming all the time in this fitness room !

Room Tip: Ask for a room with the view on the street instead on the court behind. At least you'll have som...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Groovemasterjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 10 June 2014
Dear Groovemas,

Thank you for let us know your comments regarding your recent stay; Thank you for mention about our beds and the size of the room.
About the breakfast, we are sorry you have not been liking, our food and beverage manager is going to verify the menue, however let me remind you that at the Dolce Mexico Restaurante we offer breakfast service a la carte as another option.
I am happy to confirm that for the end of this month we will have 4 floors with new carpet in each room and as a part of a monthly program we have a company in charge to fumigate every room as well the total building.
For internet service even though we have two differents companies we know about the problem, Please accept our sincere apologies for it; I just want to tell you, that we are starting with another company in order to solve this situation.

Thank you for your patronage and we look forward to your return visit; I´ll be glad to know your next visit.

Sincerely,
Miguel Angel Ruiz
Front Office Manager
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Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 June 2014

This is the perfect hotel to stay if you have business in WTC in Mexico. It is confortable and the service is good but the problem is the internet service that is very slow when it is working, there are many interruptions in the service.

Stayed June 2014, travelled on business
Helpful?
Thank pmees1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 9 June 2014
Dear pmees1,

We greatly appreciate you haven taken the time to write about your recent experience at our hotel and for your positive feedback for the service, the location and the confort; Regarding the internet system, we are terrible sorry you can be sure we are working on it in order to provide a better service.
Thank you for your comments and we look forward to welcoming you back again soon!
Sincerely,
Miguel Angel Ruiz
Assistant to General Manager
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Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 May 2014

This is a nice hotel to stay in while doing business at the World Trade Center in México city. The rooms are very confortable, internet is extremely slow, personnel is rough which is a shame for such a nice place. We stayed at the executive floor and found the complementary breakfast to be very poor and the waiter very unfriendly. If you are three to spend the night beds are confortable

Room Tip: Our room was quiet and confortable. Excellent T. V. service
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 31 May 2014
Dear Silvia L,

I am terrible sorry to know about the bad service from our staff, and as you said is a shame. Please accept our sincere apologies you can be sure we are going to solve this situation.

We appreciate you feedback and the great comment about the room and the location.

Thank you for your stay and we hope you will allow us the opportunity to serve your future lodging needs

Sincerely,
Miguel Angel Ruiz
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crecy-la-Chapelle, France
Level 5 Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 May 2014

I am not going to comment on rooms and general issues. That has all been done.
However, one point is missing in the reviews.

The Dakota bar! Difficult to find from the inside of the lobby but you cannot miss it, just go outside then turn directly to the right and that is it.

They have small appetizers, just order 6 or 8 of them and you have a full meal, much better than in the fusion restaurant!

As to the lounge, very friendly service, but extremely limited breakfast and hardly any snacks in the evening. Usually the Crowne Plaza hotels offer free drinks in the evening (6 to 8 pm) but not here.

Now the problem:

I stayed in the hotel from May 1 to May 4, and asked (by e-mail) for a copy of the 6,370.04 Mex Pesos bill, which I did not receive upon check out. I did receive a bill for the extras such as meals and drinks.

I got a reply from a certain Yahir Peres, but after three e-mails (May 8, May 11, May 17) still no copy of the bill in my e-mail box. Probably the scanner is not working.

Today, May 20, I contacted IHG, the international customer service, with the same request.
I wonder who is going to win the race of e-mailing a copy of the bill to me!!

Good luck to both of the competitors.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Creten22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 28 May 2014
Dear Creten22,

First of all i am sorry because the late answer for your balance detail request, of course IHG Guest Relations sent the case to the Hotel - and the information was sended.
You are very kind to mention about La Cantina Dakota, it is our new 100% mexican (but international) Restaurant Bar.
Thank you for your stay and we look forward to your return visit; If you require addtional information please don´t hesitate to contact me

Sincerely,

Miguel Angel Ruiz
Assistan to General Manager
maruiz@hoteldemexico.com
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Boca Raton, Florida
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2014

The room was clean and quiet even though it was next to the elevator. The bathroom had a soaking tub and a shower stall. The room even had a desktop PC in it. In room wifi was available for free, but it was dreadfully slow. I felt safe in this hotel. The price was high but this is Mexico City. The concierge was awesome and very helpful. I had to leave for the airport at 5:00 AM and they billed the taxi to my room and it took 15 minutes at that hour of the day to get to the airport. Plus the lobby was very nice although I did not use any of the hotel's facilities.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank 288larryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review, 27 May 2014
Dear Larry K,

Thank you for taking the time to convey your thoughtful comments regarding your recent stay with us, you can be sure we are working in order to offer a better wifi service.

We look forward to the opportunity of serving you in the future and thank you for choosing Crowne Plaza Hotel de Mexico

Kind Regards,

Miguel Angel Ruiz
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel de Mexico

Property: Crowne Plaza Hotel de Mexico
Address: Calle Dakota # 95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Mexico City
#32 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
Official Description (provided by the hotel):
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. (30 min from international airport of Mexico City) ... more   less 
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

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