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“Should be better with a hilton across the street...”

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Hotel Camino Real Santa Fe Mexico
Ranked #155 of 310 Hotels in Mexico City
Bern, Switzerland
Level 5 Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Should be better with a hilton across the street...”
Reviewed 17 June 2014

Nice business hotel in this brand new neighbourhood. Rooms were clean and spacious although poorly iluminated, restaurant was good with nice and plentyful breakfast. The bad impression came from the rundown aspect of public spaces, chipped walls and stained carpets. With the impecable Hilton across the street they should do a better job to keep their clients. service at the reception was poor. Hotel room was cheap (with breakfast) but I am one of these business travellers who would pay a bit more for included internet!!!! Stop charging internet aside, even children will use internet at a hotel!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swiss_business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level 6 Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014 via mobile

Stayed here for 5 nights on business. On the plus side - big rooms, comfortable bed with large TV, good wifi in the room allowing 2 devices, good restaurant on rooftop and good housekeeping and friendly service. Areas for improvement - slow check-in and check-out with long lines, dark lighting in room, variable temperature in the shower, difficult to get a good coffee and unfortunately a very noisy night when they were hosting a school prom.

Stayed June 2014, travelled on business
Helpful?
1 Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
Level 5 Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 June 2014

In the great modern area of Santa Fe in Mexico City, Hotel Camino Real Santa Fe, is the place to stay, if you are in a Business or Family Trip. The Hotel offers you a very peaceful and relax stay.
It has two nice restaurants. The Japanese is one of the best in the area.

Room Tip: The highter levels are great, they offer a beautiful view.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virgilio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
279 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 13 May 2014

This hotel is located in the vibrant business santafe area of Mexico city, it is a good area for a business or shopping trip, but not the best one for tourism since it is a bit far from tourist attractions.
The hotel is close to amazing shopping centers and fabulous restaurants and it si surrounded by other top hotels and close to the Toluca airport.
The hotel is very good, with a contemporary modern decor and service is professional and friendly in the Mexican tradition, the only things that I did not like are related to the maintaince of the hotel and extra fees charged for local and 800 calls (2 dlls) and Internet (15.00 dlls), things like older bath towels, cheap toilet paper, stained carpets and roofs, doors that do to close properly, a room fridge that does not properly cool softdrinks and juices take some luster from the modern and luxurious ambiance;it is my opinion that if the hotel paid more attention to those details the hotel would be so much better, but it is still a nice hotel and I would stay again there if needed.

Room Tip: Santa Fe is a noisy business area, choose a room in a higher floor if you want to be able to sleep...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salomon v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torreon, Mexico
Level 6 Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 May 2014 via mobile

We stayed at this hotel on April 29, 2014. We were placed at the 12 floor. The hotel has a restaurant/bar on the floor 14, the music was extremely loud, we couldn't sleep. My wife had surgery early on the next day, we came back at 11 am and all the linens and covers were over our luggage, the room was a total mess. I called the reception, they transferred me 3 times and I had to give the explanation every time, I decided to go to the front desk to speak with a supervisor, the front desk took for ever, I asked a man who seemed like the manager, he said it may had been possible they were doing the room, I explained there was nobody there doing the room, just the covers and everything on the floor, we were actually doing check out at 1 so there was no reason to do the beds anyway. I went up stairs and saw one of the ladies who cleans the rooms and said the hotels asked to do linen inventory!

We choose this hotel because it was close to the hospital, we wanted to rest and the fee was average to other in the same area, I wouldn't stayed at this hotel ever, all amenities are charged ( internet 20 USD per day), parking, etc. Our room was for 3 people and only two received breakfast. The restaurant was crowed with police officers and school groups. What ever is your purpose of your trip in this area you are better off at any of the other 8 hotels located in the same block as this one

Stayed May 2014
Helpful?
1 Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mexico City hotels

Nashville, Tennessee
Level 5 Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 March 2014

This is a gem of a hotel in the Camino Real collection. The staff were amazing on check in. Very fluent in English and ready to serve their customers. Room was very spacious and modern and the bed was amazing. Bathroom was very large and rain shower head was an added perk. A few English TV channels were a perk too. Loved the rooftop bar at Kyo. Very accommodating and kept it open late for our large group. Highly recommended.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThurmanMurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 February 2014

Stayed 4 nights during a conference that took place in the hotel. Rooms very comfortable and hotel felt overall quite "new". Staff were reactive and friendly. Breakfast and lunch in the hotel restaurant were satisfactory, with plenty of choice and pleasant surroundings. Wifi was fine and coverage great (max 2 connections per account). Amazing views from the bar on the top floor! I would return to this hotel on my next visit.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Camino Real Santa Fe Mexico

Property: Hotel Camino Real Santa Fe Mexico
Address: Guillermo Gonzalez Camarena 300 | Santa Fe City Center, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Wheelchair access
Hotel Style:
#27 Spa Hotel in Mexico City
#43 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Camino Real Santa Fe Mexico 4*
Number of rooms: 300
Official Description (provided by the hotel):
With an architecture that is notable for its unique sober and elegant design that blends metal, glass and marble in a balanced and sophisticated manner, this architectural proposal is a visionary project where you can enjoy a world class service and the most luxurious and modern facilities. Conveniently located in the heart of Santa Fe, the hotel is just 18 miles away from Mexico City Airport, and 25 miles away from Toluca Airport, easily accessed by a modern divided highway. ... more   less 
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Also Known As:
Camino Real Santa Fe Mexico Hotel Mexico City
Hotel Camino Real Santa Fe Mexico Mexico City

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