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“Typical mediocre business hotel”

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Hotel Camino Real Santa Fe Mexico
Ranked #156 of 310 Hotels in Mexico City
Europe
Level 6 Contributor
141 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
“Typical mediocre business hotel”
Reviewed 26 May 2010

Really nothing to get excited about- the only reason to stay here is if you have business nearby. It is about an hour from any of the attractions in Mexico City.

The rooms don;t have any windows that open (who designs these hotels? this is a common problem in 'modern' hotels) and the wireless internet signal in teh room was too weak to be functional. Had to ask for a cable. On top of that you need to pay for internet, and get a new code everyday (another scam that should end- in a simply family hotel where i just stayed in Mexico City (at 1/3 of the price) the wireless Internet was free and worked a charm)

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Hello_Bamboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level 5 Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 May 2010

I stayed at the Camino Real in Santa Fe for two nights, visiting a client in the Santa Fe area. The hotel is a fine business hotel. The lobby is light and airy, the rooms spacious, the bathroom clean and modern, although it only has a shower and not a bath tub. It has a fitness center, restaurant, and little coffee cafe in the lobby. However, I would not recommend the hotel unless you have business in Santa Fe.

For some reason, my computer recharger did not work there, although it did work at the Four Seasons (high class recharger?) They were able to provide another recharger from the business center quite easily.

The biggest downside to the hotel is its location. Santa Fe is not an area where you would go unless you had business there or wanted to see great examples of modern architecture. It is entirely unlike the rest of Mexico City, having been built in the past fifteen years, and filled with the headquarters or Mexican headquarters of many prominent companies. Although I'm sure the streets are quite safe, I wasn't inspired to walk around, given the narrow sidewalks and barren streets in the evenings.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GL_from_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 15 May 2010

Overall a decent hotel, but I have to submit a negative review because of bed bugs.

This review is based on two recent stays. Got bed bug bites on the second stay.

Cons:
-Bed bugs
-Room lighting inadequate
-Need a new code for wireless internet each day
-Housekeeping doesn't do a very good job of making the bed
-They knock on your door in the morning 15 minutes before your actual wake up call
-Roof-top bar is currently under construction
-Concierge gives horrible walking directions (even in Spanish) to nearby restaurants

Pros:
-Decent gym (according to colleague)
-Excellent, but overpriced breakfast buffet
-Decent business center
-Good location in Santa Fe; close to restaurants, Starbucks, 7-11 (product selection is limited at this location)
-Good shower water pressure
-Easy-to-use alarm clock

Overall, I would have rated this hotel 4 out of 5 if it wasn't for the bed bugs, and it is for this reason alone that I do not recommend this hotel to a friend.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rolandcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mexico City hotels

Fort Lauderdale
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 May 2010

this hotel is very expensive and the service is very poor in comparison with their neighborghs (Sheraton, Fiesta Americana and Fiesta Inn). The Front Desk people and the bell boys dont share all the informations, the taxis are very very expensive and also they charge you an extra fee. Room Services is fast but bad quality and the food is cold in additions the prices of room services are more than expensive.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLL_Charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
50 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 18 April 2010

Landed bleary eyed on the red-eye from Sao Paulo, check into the room, which was spacious, looked brand new, although hotel is 5 plus years old. Room ergonomics were odd and same for the bathroom....

Excellent breakfast/restaurant with attentive and plenty of staff who are quite energetic - attracting a lot of business professionals.

Might stay at the american hotel chain next door if i had a choice

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Atul1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgewood, New Jersey
Level 6 Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 10 March 2010

We usually stay at the JWMarriott (Polanco), but chose the Camino Real Santa Fe because it was convenient for business.

The Camino Real Santa Fe is not a grand hotel. Rooms are simple, modern and comfortable; although the dim lighting is more appropriate in a spa than in a business hotel!

We had no problem with service. When we ordered morning coffee, it was delivered to our room in under five minutes.

Breakfast buffet (about $20 USD) in the Bice restaurant was excellent. The business center was helpful, and the gym very good.

The location of the Camino Real Santa Fe is pleasant and near all sorts of modern restaurants, suburban amenities, and offices; however, is not especially good for tourists to Mexico City. There is lots of interesting (some spectacular) modern architecture; but there is no "old Mexico" charm, as this is a recently developed area focused on office space. As others have noted, the staff in general speaks less English than the staff at some hotels more centrally located for tourism.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiawahvilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2010

One big tip! Learn the basics of Spanish, the hotel staff do not speak much English and can be very frustrating if you are ordering room service as 9 times out of 10 you never end up with what you ordered but still get charged full price.
Restaurant in the lobby area does lovely food and is all you are get around the Santa Fe area.
The hotel is very clean and modern... but basic. A bed, a television and a bathroom. No free internet.
Gym and spa is excellent. 2 huge Jacuzzi’s but you need to make a reservation to use them.
Overall this hotel met our needs. I would not recommend this hotel for a family or more than 1 week stay.
Hope this helps.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reef0005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Camino Real Santa Fe Mexico

Property: Hotel Camino Real Santa Fe Mexico
Address: Guillermo Gonzalez Camarena 300 | Santa Fe City Center, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Wheelchair access
Hotel Style:
#27 Spa Hotel in Mexico City
#43 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Camino Real Santa Fe Mexico 4*
Number of rooms: 300
Official Description (provided by the hotel):
With an architecture that is notable for its unique sober and elegant design that blends metal, glass and marble in a balanced and sophisticated manner, this architectural proposal is a visionary project where you can enjoy a world class service and the most luxurious and modern facilities. Conveniently located in the heart of Santa Fe, the hotel is just 18 miles away from Mexico City Airport, and 25 miles away from Toluca Airport, easily accessed by a modern divided highway. ... more   less 
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Also Known As:
Camino Real Santa Fe Mexico Hotel Mexico City
Hotel Camino Real Santa Fe Mexico Mexico City

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