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Reviews (166)
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10 - 15 of 166 reviews
Reviewed 30 March 2016

We arrived as a group with only one person at check in so very slow. Told breakfast included but next day informed not so and had to pay extra. Situation poorly handled by (again) single person on duty while staff hassled my wife in dining room. Next day a reduced quality of breakfast because we were paying a reduced rate tariff.

Overall impression is of a tired hotel, poor service standards and low quality. Quite a walk from the historic centre so not well located and a busy road outside so not quiet. Most disappointingly was the way our situation was handled.

Will not use again

Room Tip: Ask for a room towards the back to avoid traffic noise. Book breakfast but watch for the menu or quality changed for different tarrifs.
  • Stayed: March 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank ZimGuy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2015

We have arrived at night, the view from our room ( 6 th floor) is great. We can see the whole city lights between the mountains. The main road located next the hotel, thats why the dawn little bit loud. I recommend this hotel.

Room Tip: The 6 th floor or above
  • Stayed: December 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank zsolt e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2015

The best thing about this hotel is the staff! Very wonderful accommodating people!
Restaurant average. Nice but noisy rooms. Make sure the outside window is shut & the ceiling fan is on high to drown out the street noise. Very clean. Beware of the elevators. Use the staircase. Cabs to center of town very enexpensive . I like the hotel because of the nice people who work there.

Room Tip: Top floors.
  • Stayed: November 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank drjsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2015

We stayed 2 nights, because we couldn´t find rooms in other hotels.

Please don´t believe the pictures of the hotel. Great Photoshop.

Worst: overprice hotel. The rates are freaking expensive for such quality of hotel.
Old furniture. Bed so old, the old mattress makes noises at minimum movement.
The WC looks like public bathrooms. The shower was so old and rusty.
The internet so slow and sometimes not working in my room. The AC sounds terribly. The equipment is from the 70's
The traffic outside is terribly and the noise is the whole night. There is a construction of a building just besides.
The pool is small, dirty and cold. The "gym" is a joke.
The prices are insane e.g The coffees are charged 50 pesos each, made in all machines, more than Starbucks.

Best
Good View of the city
Near to the center.
Free rides to the city.
Good food in the restaurant
Friendly staff and well prepared

  • Stayed: November 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank sergioaguilara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2015 via mobile

I stayed there for 3 nights, only reason I booked a room there it was because there were no other hotels with room available. It stated that is licated downtown, not true. Beds were uncomfortable and they remodel the 7th floor, I paid for an "upgrade" thinking that beds were going to be more comfortable and not at all, everything is new on 7th floor but beds are the same than the olds rooms. Its just and over price hotel for what you get. I was taking a shower water just stopped coming out, I reported the problem and got fix in 5 min.
Rgds

Stayed: March 2015
2  Thank JoseAGaray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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