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Reviews (310)
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8 - 13 of 310 reviews
Reviewed 20 November 2015

I want to thank the managers and the service I received on this hotel great people and good service also is little far from down town but they have a shuttle to take you there always thinking for the best to please their guest and great breakfast.

Marilu Loomis
from Expedia.

  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank marilu l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad-Sureste, Manager at Mision Oaxaca, responded to this reviewResponded 23 November 2015
Google Translation

Estimado huésped

Antes que nada le agradecemos mucho el tiempo que se ha tomado para dejarnos sus comentarios por este medio ya que contribuyen a nuestra mejora continua, nos congratula mucho el saber que su estancia en este su hotel fue placentera, seguiremos trabajando y esforzándonos día con día con el propósito de ser mejores para usted, esperamos tenerla nuevamente en esta su casa y nos dé la oportunidad de consentirla como se merece.

Cordialmente
Francisco Arciga Villegas
Gerente General

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Reviewed 6 November 2015

The hotel is far from downtown.you need to take a taxi to go to downtown. Beds and pillows are bad. You feel as if they are dirty. The towels were very old. The carpet in the rooms are very old and smell very bad. If you are allergic keep away from this hotel. The pool was so dirty.

  • Stayed: November 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank zokte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad-Sureste, Manager at Mision Oaxaca, responded to this reviewResponded 14 November 2015
Google Translation

Estimado huésped

Antes que nada le agradecemos el tiempo que se ha tomado para dejarnos sus valiosos comentarios ya que nos ayudan a mejorar día con día, lamentamos muchos los inconvenientes que tuvo durante su estancia, efectivamente nuestro hotel está un poco retirado del centro de la ciudad por ellos contamos con un camioncito que ofrece el servicio de transportación al centro de manera gratuita, le pedimos disculpas si en su momento no le ofrecieron el servicio y tuvo que tomar un taxi, respecto al tema de las camas y almohadas le comento que se tiene un recorrido programado por habitaciones para detectar los colchones y almohadas en mal estado para realizar el cambio respectivo, en cuanto a las toallas le comento que ya se está haciendo la reposición de ellas y retirar de las habitaciones las que están en mal estado, referente a la alfombra, se tiene ya un programa de limpieza y lavado de alfombra para evitar el mal olor, nos comprometemos a darle cumplimiento, del tema de la alberca le comento que día a día se ha aspirado con la finalidad de mantenerla limpia, le ofrecemos mil disculpas por los inconvenientes y esperamos tenerlo de vuelta con nosotros para que pueda notar los cambios y nos dé la oportunidad de atenderlo como usted se merece.

Cordialmente
Francisco Arciga Villegas
Gerente General

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Reviewed 29 June 2015

I spent 3 days at this hotel in a scientific meeting, it was a very bad experience. The service at the whole hotel is very poor, slow and bad. We can´t was the default answer all the time. The lady in charge of groups didn´t give us what we pay for. The food is the only good thing at the hotel. The rooms are old, with hard beds and horrible pillows. I am asking my invoice for 3 days and I can´t obtain it.
I won´t visit this hotel again,

  • Stayed: June 2015, travelled on business
    • Value
    • Rooms
    • Service
1  Thank MARTHA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad-Sureste, Manager at Mision Oaxaca, responded to this reviewResponded 6 July 2015
Google Translation

Estimada Sra. Martha

Antes que nada permitame ofrecerle una sincera disculpa ya que por lo que veo en sus comentarios su estancia desafortunadamente no fue placentera, he tomado nota de cada uno de los puntos a los que hace referencia y me encargaré personalmente de supervisar que el servicio que se ofrezca sea eficiente.
Respecto a los comentarios de las habitaciones le comento que contamos con un programa de mantenimiento a habitaciones el cual supervisare para verificar que se le esté dando cumplimiento.
También tengo conocimiento del problema con su factura y lamento mucho la situación, le pido nuevamente una disculpa y le agradezco nos haga ver todas las oportunidades de mejora que tenemos para que no vuelva a suceder dicha situación.

Espero nos pueda brindar una oportunidad de cambiar la imagen que tiene de este su hotel.

Respetuosamente
Francisco Arciga Villegas
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2015

this hotel is nice, clean and the people is kind! they have a excellent restaurant! only i have to say that i aksed for a iron and this dosn´t work but don´t worry about that the hotel is pretty and comfortable

  • Stayed: May 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank emanuel_gonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad-Sureste, Manager at Mision Oaxaca, responded to this reviewResponded 15 May 2015
Google Translation

Estimado Sr. Emanuel

En verdad agradecemos los comentarios y calificación que nos hace el favor de enviar, Nos congratula el saber que cumplimos con nuestro objetivo de satisfacer sus necesidades y cumplir con sus expectativas, esto nos compromete a seguir mejorando cada día.
Le esperamos en su próxima visita a esta bella ciudad para atenderle como se merece Sr. Gonzalez!

Cordialmente
Francisco Arciga Villegas
Gerente General

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Reviewed 3 April 2015

The worst service ever they overbooked the rooms and the manager it's not making any comments about it, he rather stays in the office. They do not respect the booking with a month in advance but they make reservations with 2 days beforehand.

Stayed: April 2015, travelled as a couple
3  Thank Aida E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad-Sureste, Manager at Mision Oaxaca, responded to this reviewResponded 13 April 2015
Google Translation

Estimada Aida

Agradecemos los comentarios que nos hace llegar, antes que nada le ofrecemos una sincera disculpa por la situación a la que hace referencia, y le comento que supervisaré de manera personal el punto que nos menciona con el departamento de ventas para ver que sucedió.

Lamentamos no haber cumplido sus expectativas y esperamos que en un futuro nos de la oportunidad de servirle como usted se merece.

Respetuosamente
Francisco Arciga Villegas
Gerente General

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