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“Terrible abuse from Manager”
Review of Parador De Alcala

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Parador De Alcala
Ranked #14 of 109 Hotels in Oaxaca
Certificate of Excellence
Watertown, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible abuse from Manager”
Reviewed 4 February 2014

My family and I decided to take a vacation to Oaxaca. We stayed at this hotel, which is nicely renovated and had nice amenities. For the most part the stay went okay, however on the check out the in turn manager of the hotel, a spanish guy started insulting us for cancelling one day off the reservation. He screamed and insulted us for a good 15 minutes. We couldn't believe this is how they treat their clients. We have never been treated in any other place the way we were treated there. Tip to the owners:change the management!!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Oliver S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar C, Gerente at Parador De Alcala, responded to this review, 18 February 2014
I appreciate the time you took to share your comments of your stay with us. Are very sorry to have been carried that impression of our hotel and our service, we assure you that we have already taken actions to not happen again to you or another guest. Honestly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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Additional Information about Parador De Alcala

Property: Parador De Alcala
Address: Calle Macedonio Alcala # 301 | Center, Oaxaca 68000, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 109 Hotels in Oaxaca
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Parador De Alcala 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Located in the heart of the historic center, between the Church of Santo Domingo de Guzman and the Zocalo, is this eighteenth century mansion restored and converted into boutique hotel so a symbol of authenticity across the time for it's combination of rustic and modern. With 21 rooms and suites, 1 outdoor pool with sundeck, business center, fitness center and meeting room with capacity for 18 people. It is the ideal place for both leisure and business. Our commitment is to help make your trip a wonderful experience. ... more   less 
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