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“Charming XVI century hotel, right in the middle of everything”
Review of Santa Clara

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Santa Clara
Reviewed 9 April 2013

This old charming hotel is located across the main square from the cathedral of San Cristobal enjoying a superb walk to everything location.

The hotel does need a remodel regarding maybe carpeting, linens, blankets, etc. Carpets due look worn and really don't go with the amazing colonial architecture throughout the hotel. Linens and blankets are ok.

Rooms are super clean, front desk staff was always very friendly, loved our small balcony that opened up to the side street. For Internet there was a small Internet Cafe right next door, lots of shops, restaurants, markets, cafes, etc all within a 5 min walking radius.

We payed $800 pesos (65 dollars) for a triple. We planned to stay only one night, stayed three nights as we thoroughly enjoyed ourselves there.

We had no problems with hot water and the bathroom although on the smaller size was great!

Room Tip: For quieter rooms ask for the rooms facing West or towards the back. Rooms facing the side street or...
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  • Stayed: March 2013, travelled with friends
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Thank anlof9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 15 of 69 reviews

Reviewed 24 January 2013

Tired hotel. Broken doors, broken windows, dirty carpets, hard beds, horrible pillows, awfull bathroom, unbelievable low temperature at the room without any heating system availabel. One of the worst hotels i have been in the last 20 years.

The location is excellent at San Cristobal main square and the free wifi works, but there are dozens of better choices in this nice city.

A place to be avoided.

  • Stayed: January 2013, travelled with friends
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1  Thank atontao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2011

Nice hotel, friendly staff, Price little to high (600$) incl. Continental. But it is cold and hot water would be nice, but same escuse as earlier rewiews.

Fimbib

  • Stayed: February 2011
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2  Thank Fimbib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2010

We understand the front of the hotel is original from about 1528 where Spanish Conquistador Diego de Mazariegos lived. This hotel is as rich in history as the city itself. It is conveniently located across the plaza and walking distance to shops, restaurants, churches, markets -- AMAZING! The hotel staff is friendly, breakfast is very nice (included with room), secured parking is about 2 blocks away (while this is a bit of an inconvenience, it's how most hotels operate) the room is small, but clean. Tip: if you're leaving early in the morning, you'll have to ask for the hot water to be turned on. In January the days can be warm to hot and the evenings and early mornings very chilly. The room does not have central heat, but lots of heavy blankets keep you warm. We just loved the feel of the entire building -- truly like stepping back in time. A little expensive for what you get (we paid $600 pesos for 2 persons -- this may also depend what time of year you stay) but we feel we paid for the "experience" and not the "room". A very memorable stay!!!

  • Stayed: January 2010, travelled as a couple
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1  Thank SadieOGrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2009

Hotel Santa Clara is pretty low on the guide books radar. We went there after spending two fab nights at Na Bolom and wanting a swimming pool. Although the rooms are just ok the sense of history in the wooden balconies and surrounds and the byzantine? looking paintings with lashings of gold just entranced me so as consequence I loved this hotel. It has a central courtyard and a large wide central balcony upstairs. We got a great price of $430 pesos per night including one free breakfast daily which was great. (Cash paid daily- there is a cashpoint machine two doors down )Though if you pay more you can get nicer rooms with french doors and a little balcony. As it is right on the main plaza you can walk anywhere. There are tons of cool places to stay in San Cristobal and its easy to just walk around and find one you like but I was very happy with this although as it happened the pool was freezing cold and unswimmable in even for my hardy 10 year old. They don't speak much English so its definitely good to have at least a few phrases up your sleeve and / or travel with a guide book.

  • Stayed: June 2009, travelled with family
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Thank fifigay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2009

The location is fantastic since it is adjacent to the zocalo, but that doesn't make up for the musty, dark rooms and gloomy service. Every time we went to the desk for assistance, the young clerk barely lifted her head to acknowledge we were there ... as if we were a bother. The rooms are dark and not very clean. The furniture and carpet were stained. When we returned to our room after a day of sight seeing, we found our suitcases were soaked by a massive water leak from our bathroom. No apologies, no help moving bags... just a "your bags are a little damp" from one of the managers. The room below us was flooded as well. I returned to the front desk to retrieve a remote control for the TV (have to pay a deposit) and waited while the clerk was on a personal phone call. While waiting, a young boy dressed like Rambo darted around the foyer with a plastic machine gun shooting at me, the clerk and people walking by the hotel. Later, I found plastic guns in the flower beds underneath the featherless parrots caged in the courtyard next to the restaurant. Nothing like a parrot without feathers to get the appetite going when visiting the restaurant. The hotel could be beautiful since it is a colonial building, but everything seems dated and worn.

  • Stayed: February 2009
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3  Thank ringopisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2007

We spent two nights at the Santa Clara and had a fine stay. We were tired and walked straight there after a long bus trip but we would have found better and cheaper hotels in the side streets if we had bothered to look for them. The staff is really nice and the rooms are "authentic" but ours had a street view, which meant a lot of noise form the groups playing at night in the restaurant below. Moreover, the bathroom was separated from the bedroom by glass doors (!) , and had a terrible mould smell. To top it up, the shower leaked and the towels were not the cleanest. However, it is a treat to stay on the zocalo...



  • Stayed: April 2007
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1  Thank bugnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Clara

Address: Ave. Insurgentes No. 1 | Centro Historico, San Cristobal de las Casas 29290, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free Parking Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #32 of 72 Hotels in San Cristobal de las Casas
Price Range: £50 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santa Clara 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Beautiful colonial house, unique in the city, built in the 16th century, and the best location just down town ... more   less 
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