The rooms in this hotel are top quality - the best we encountered on our travels in Mexico. They are very spacious, furnished in a contemporary style with a super king size bed and a beautiful bathroom. And all spotlessly clean.
The reception staff were also very pleasant and helpful and could not be faulted.
My only criticism is of the restaurant. The food itself is fine but the service makes you very uncomfortable. We ate in the restaurant on our first evening and, for most of the time, we were the only people there. There were three staff working and, while we were eating, they all stood at attention round the room watching us eat. As soon as one of use finished eating, someone would rush over and whisk the plate away, leaving the other feeling even more awkward (but this seems to be what they do in Mexico).
At breakfast, the service was never great and the waiter insisted on hovering over your shoulder as you signed the bill, clearly so that he could see what sort of tip you were leaving. Most irritating!
But, overall, I would definitely stay here again. San Cristobal is a beautiful town and La Case Del Alma is a lovely hotel. But I'd avoid the restaurant.
- Official Description (provided by the hotel):
- Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more less
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