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“Excellent hotel in a beautiful town - restaurant not so great.” 4 of 5 bubbles
Review of Casa del Alma Hotel Boutique & Spa

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Casa del Alma Hotel Boutique & Spa
Certificate of Excellence
GreenLeadersGold level
Worcestershire
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent hotel in a beautiful town - restaurant not so great.”
4 of 5 bubbles Reviewed 9 July 2013

The rooms in this hotel are top quality - the best we encountered on our travels in Mexico. They are very spacious, furnished in a contemporary style with a super king size bed and a beautiful bathroom. And all spotlessly clean.

The reception staff were also very pleasant and helpful and could not be faulted.

My only criticism is of the restaurant. The food itself is fine but the service makes you very uncomfortable. We ate in the restaurant on our first evening and, for most of the time, we were the only people there. There were three staff working and, while we were eating, they all stood at attention round the room watching us eat. As soon as one of use finished eating, someone would rush over and whisk the plate away, leaving the other feeling even more awkward (but this seems to be what they do in Mexico).

At breakfast, the service was never great and the waiter insisted on hovering over your shoulder as you signed the bill, clearly so that he could see what sort of tip you were leaving. Most irritating!

But, overall, I would definitely stay here again. San Cristobal is a beautiful town and La Case Del Alma is a lovely hotel. But I'd avoid the restaurant.

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank Kazza2093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
Budapest, Hungary
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 May 2013

We enjoyed our stay in the hotel, it was really nice rooms, and our terrace above the city was very nice!
The hotel has a comfortable garage and we could park our car and also asked the staff to clean it which was perfectly done.
We tried the breakfast as well, which was not part of the room price and we found it very nice, however closeby you have wonderful bakeries to try!

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank szirat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne,
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 14 March 2013

We chose this hotel despite it being more than $200 a night because we were tired after travelling for more than a month and decided we needed some luxury for a few days. And part of that tirednss came from having to always use our extremely poor spanish and, of course, a hotel priced at this level would be able to supply some respite, surely? No. We arrived and they had lost our booking and it took far too long for them to even give us a key to a room. The hotel was seemingly bereft of guests but no, two tired senior travellers had to wait in the lobby while they searched every drawer looking for a lost piece of paper. And, the big surprise? Breakfast was not included in the price - the only time it was not in our four weeks in Mexico! At $200+ dollars a night - you have to be kidding! It is a very comfortable hotel completely spectacularly decorated but lacking in warmth and competence. Save your money. There are lots of charming, less self-conscious hotels in gorgeous San Cristobal.

  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank galtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
107 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 9 March 2013

Very nice boutique hotel in San Cristobal de las Casas. The hotel is in a nicely renovated house, it is well located, walking distance from town's downtown. Rooms are very comfortable and tastefully decorated with local accessories. Bathroom is also very comfortable and has a very nice size. Service is very courteous and have an excellent and helpful attitude. Agree with comments from other guests, found service in the restaurant somewhat slow and while employees had a good attitude, seemed somewhat inexperienced.

  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Marie-NYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 5 March 2013

My wife and I have just returned from a one week trip to Chiapas. The first three nights were spent at the Casa del Alma. We did not expect to find such a luxurious hotel in such a perfect location. The rooms are large, clean, comfortable, with designed with the traveler in mind. Comfortable beds, wide choice of pillow types, large flat-screen TV, and top quality bathroom facilities and bathroom supplies. The hotel location is perfect. Two blocks from the Zocalo makes it close to all the restaurants and attractions, but far enough away that the rooms are exceptionally quiet. The hotel is beautiful and the restaurant is attractive. Our only complaint was the very slow service in the restaurant. Breakfast, although good was agonizingly slow in coming even if we were the only customers. Nevertheless, we highly recommend Casa del Alma

Room Tip: We stayed in the Palenque room on the third floor. I think the third floor rooms away from the stre...
See more room tips
  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank juannyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 February 2013

I have just stayed 4 nights with my family at this great hotel. Nice staff - not a lot of English speaking, but then I was forced to speak Spanish.
Rooms are huge, very clean and with a very nice bathroom.
Restaurant was really nice, a bit expensive compared to other places in town, but it is an upmarket hotel.
Hotel also features a spa and gym and secure parking underneath the hotel.
Will definitely recommend to everybody.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

We stayed in this charming hotel and found it to be very nice. The rooms are very clean, beds are comfortable, bathroom large, Pineda Covallin toiletries, was a nice touch. Restaurant is excellent, they serve a salpicon that is to die for. Location can't be beat, it is right in the middle of everything. We went with a large group and everyone was satisfied with the hotel, thanks for making this a very nice part of our vacation!

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa del Alma Hotel Boutique & Spa

Property: Casa del Alma Hotel Boutique & Spa
Address: Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 72 Hotels in San Cristobal de las Casas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casa del Alma Hotel Boutique & Spa 4*
Number of rooms: 27
Official Description (provided by the hotel):
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more   less 
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