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“Happy to be back!”

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Casa del Alma Hotel Boutique & Spa
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Reviewed 19 March 2014

Had the opportunity of returning to San Cristobal de las Casas, staying again at Casa del Alma. Again was charmed by the beautiful decoration in the bedrooms, convenient size of bedroom and bath, great location and very good service. Had breakfast at the hotel, was very good and service very professional. Would not hesitate to return again!

  • Stayed: March 2014, travelled with friends
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2  Thank Marie-NYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 20 May 2014

...and happy to have you back!

As well as many thanks for the time you've taken to write a review, we sincerely hope to have you here in Chiapas soon again.

Kind regards,

Your friends at
Casa Del Alma Hotel Boutique & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 - 62 of 279 reviews

Reviewed 21 October 2013

If you go to San Cristobal this is the place to stay. Well located near the middle of town. The room was large, bathroom also, and the bed was comfortable. Staff was helpful although I do not know if they speak English. The restaurant "El Secrecto" was excellent. I would stay there again

Stayed: October 2013, travelled as a couple
Thank madelosbaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

San Crystobal is a reaaaaaaly nice city. Difficult to get there but you will not regret it once you are in town, and even better is you stay at Casa del Alma. A nice boutique hotel, everything you can expect from a certain level of standard, great staff, big room and great services. International standard. But what amazed us was the quality of the food at their restaurant "il secreto". I am a heavy traveler, I like food, I like service and super quality. I should say that I was impressed by the quality of the food, a young chef, great fusion cuisine, great innovation and super quality for a good price, not cheap of course. I don't know the other hotels but this one and the restaurant are a great and safe choice.

  • Stayed: September 2013, travelled as a couple
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3  Thank Jean-Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

we were on our honeymoon and we couldn't have asked for a better place to start our journey.
the room was big and beautiful, the stuff of the hotel is welcoming and is there for your assistance day and night, the food is wonderful and last but not least the location is amazing you can see San Kristoval with all her glory, the hotel is right in the center.
reminded me of hotels in the largest cities in the world, i'm just waiting to get back there.

  • Stayed: January 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank karin2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

The rooms in this hotel are top quality - the best we encountered on our travels in Mexico. They are very spacious, furnished in a contemporary style with a super king size bed and a beautiful bathroom. And all spotlessly clean.

The reception staff were also very pleasant and helpful and could not be faulted.

My only criticism is of the restaurant. The food itself is fine but the service makes you very uncomfortable. We ate in the restaurant on our first evening and, for most of the time, we were the only people there. There were three staff working and, while we were eating, they all stood at attention round the room watching us eat. As soon as one of use finished eating, someone would rush over and whisk the plate away, leaving the other feeling even more awkward (but this seems to be what they do in Mexico).

At breakfast, the service was never great and the waiter insisted on hovering over your shoulder as you signed the bill, clearly so that he could see what sort of tip you were leaving. Most irritating!

But, overall, I would definitely stay here again. San Cristobal is a beautiful town and La Case Del Alma is a lovely hotel. But I'd avoid the restaurant.

  • Stayed: January 2013, travelled as a couple
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Review collected in partnership with this hotel
4  Thank Kazza2093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2013

We enjoyed our stay in the hotel, it was really nice rooms, and our terrace above the city was very nice!
The hotel has a comfortable garage and we could park our car and also asked the staff to clean it which was perfectly done.
We tried the breakfast as well, which was not part of the room price and we found it very nice, however closeby you have wonderful bakeries to try!

  • Stayed: February 2013, travelled with friends
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Review collected in partnership with this hotel
Thank szirat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2013

We chose this hotel despite it being more than $200 a night because we were tired after travelling for more than a month and decided we needed some luxury for a few days. And part of that tirednss came from having to always use our extremely poor spanish and, of course, a hotel priced at this level would be able to supply some respite, surely? No. We arrived and they had lost our booking and it took far too long for them to even give us a key to a room. The hotel was seemingly bereft of guests but no, two tired senior travellers had to wait in the lobby while they searched every drawer looking for a lost piece of paper. And, the big surprise? Breakfast was not included in the price - the only time it was not in our four weeks in Mexico! At $200+ dollars a night - you have to be kidding! It is a very comfortable hotel completely spectacularly decorated but lacking in warmth and competence. Save your money. There are lots of charming, less self-conscious hotels in gorgeous San Cristobal.

  • Stayed: March 2013, travelled as a couple
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2  Thank galtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa del Alma Hotel Boutique & Spa

Address: Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 72 Hotels in San Cristobal de las Casas
Price Range: £105 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa del Alma Hotel Boutique & Spa 4*
Number of rooms: 27
Official Description (provided by the hotel):
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more   less 
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