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“Pros and Cons” 3 of 5 bubbles
Review of Axkan Arte Hotel

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Axkan Arte Hotel
Level Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Pros and Cons”
3 of 5 bubbles Reviewed 8 October 2013

Pros: clean, great room - modern and spacious, perfect hot shower with good pressure, good location 5 min walk from town square, excellent internet, free water refills, restaurant, art on the walls, lovely garden.

Cons: it was freezing cold in the room (unbearably so), inconsistent service from staff (sometimes excellent, sometimes appalling), no town map available, no town information given to me on arrival, a member of housekeeping entered the room without knocking, the housekeeping staff hung out in the closest next to my room, gossiping loudly and squealing at all hours of the day including early in the morning, they also left the doors to the terrace unlocked in my room after they cleaned (therefore my room was open all day while i was out)

With some improvements this could be a top hotel in the mid-price range.

  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TalbsOnTheGoGoGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Beersheba, Israel
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 5 October 2013

I've slept at that hotel for only one night and it was enough to understand that the client is the most important thing at that place. The manager (Ricardo) welcomed me warmly and helped with information about San Cristobal and the area.
The room was clean and well designed.
Full WIFI inside the room. Very central.
Will recommend it to each traveler who visit that city.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DMicha76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
4 of 5 bubbles Reviewed 25 September 2013

Made a reservation for one night, and was sorry it wasn't longer.
Got a clean, renovated and specious room with two double beds. Although check in is at 13:00, we got our room with no problems at 11:00.

The Manager Ricardo is the most helpful and kind person. Willing to help with every problem even if it doesn't concern the hotel amenities.

Location is very good, only 5 minutes to city center.

Food in hotel's restaurant is great and cheaper than eating outside. Service is superb.
WIFI is free of charge throughout the hotel including the rooms and works very good. Cable TV is also available.

All rooms are no smoking rooms, and guest are requested not to make noise after 22:00. No pets are allowed.

Only comment is lack of heating facilities in the room, which got a bit cold at night (nothing two loving people sharing a bed couldn't fix)

Will surely recommend it.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shkedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 September 2013 via mobile

Since we were low on budget , this place was great in terms of value. It's 5 minutes walk to the center, and about 10 minutes from the bus terminal. The restaurant is very good and inexpensive.
The surroundings are a bit noisy, but the hotel can't really be blamed but rather the proximity to the center.
What we didn't like was the cleaning service. The soap we got wasn't refilled, and the towels weren't changed but rather refolded however moist.

All in all, this place provides great value for money.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank shyoni55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoeilaart, Brabant, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 September 2013

New Hotel near the lovely center of San Cristobal. Very helpful staff with a charmant owners Ricardo and his wife. The rooms are clean and modern. Place to be in San Cristo! Try the restaurant very good local food for good money!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lloyd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Illinois
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 11 July 2013

very good downtone location, I would say 5 minutes walking from hotel to downtown… the rooms are pretty nice and clean, very good service. I stayed 2 nights.

The food is the best!!! Try the quesadilla with mushrooms!!! by the way, the cokies located in front of the kitchen are not good!

What I did not like:
- The noise! at 6 am, I heard some bells and people talking… it was annoying.
- The view of your room will be to the windows of other rooms, keep your blinds closed.
- The soaps and shampoo were made by local women people what I really loved.. my complaint is about size, they were pretty small and the hotel only gave me two soaps and little shampoo.

In general, I would say... it is a pretty good to stay!

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yazlechuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director de Relaciones con Clientes at Axkan Arte Hotel, responded to this review, 10 September 2013
Google Translation
Hola!

Querida amiga, mil gracias por tus comentarios.
Te comentamos que en el restaurante BELIL SABORES DE CHIAPAS nos esmeramos en presentar nuestros platillos con la calidad que se merecen cada uno de ustedes nuestros huespedes.

Por supuesto que las quesadillas de maiz orgánico y de color azul llevan la delantera junto a los chilaquiles y lo stamales de Chipilín. Que bien que pudiste disfrutarlas y sobre todo gracias por recomendarlas. La proxima vez que nos visites te invitaremos algún platillo más tradicional de Chiapas como un ASADO COLETO; CHILE RELLENO EN AZAFRAN O UNA SOPA DE CHIPILIN!!.

Por favor enviamos tus fotos para publicarlas en nuestro sitio web y en el facebook.

Saludos

Ricardo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san antonio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 June 2013

We spent seven days in this hotel visiting Chiapas and have only good memories. The food is great and the town of San Cristobal de las Casas is magic.The hotel is only five blocks from the center of town.Is a new, modern and clean facility with very friendly staff that is willing to accommodate to the needs of their guests. Price was very reasonable compared to other options.

Room Tip: This is a three story building without elevator. If this is an issue (going upstairs) they where ver...
See more room tips
  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank camaleonviajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo A, Director de Relaciones Públicas at Axkan Arte Hotel, responded to this review, 28 June 2013
Google Translation
Sus palabras nos evocan a una rica taza de café aromático bajo el cielo azul de San Cristóbal!!!

Muchas gracias por su preferencia.

Para nosotros cada huésped es especial y nos gusta hacer de su estancia una experiencia inolvidable tanto por las bellezas de Chiapas, su gente, su comida y sobre todo generar encuentros con personas tan bellas como ustedes.

Esperamos verles pronto y seguir disfrutando de los alimentos que preparamos en el restaurante BELIL SABORES DE CHIAPAS.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Axkan Arte Hotel

Property: Axkan Arte Hotel
Address: Calle Alvaro Obregon # 2 | Barrio de Sta. Lucia, San Cristobal de las Casas 29250, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #13 of 85 B&Bs / Inns in San Cristobal de las Casas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Axkan Arte Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
AXKAN in Nahuatl means Here and NowIn AXKAN Art Hotel conjugates the elegance of a contemporary architecture and of Mexican sound with the mixture of colonial forms in functional and modern installations. Its special sound of the simplicity covers the 18 comfortable rooms in its concept and with a luminous environment calls to the sensibility of the senses. Our politics based on the good deal to all our members to offer them an unique and unforgettable experience today, here and now.Respectful with the environment the hotel is equipped with photovoltaic boards permitting the conversion of the solar energy in thermal energy. It promoted, to the ecological conscience to implement measures of care to our planet land, Axkan Art hotel is also compromised with the social responsibility through the impulse of concrete actions, therefore in our rooms you will find articles carried out by women chiapanecas that show also the effort by take care of the nature.It located in the historic center of SanCristobal de las Casas, AXKAN Art Hotel offers a range of services to your disposition to do still more comfortable your stay with us.In Axkan Art Hotel we count 18 comfortable rooms that include:•Extensive windows toward the garden•6 rooms with balconies•Television with Sky, with channels in English, French German and Italian.•Room service•Local products•Internet WIFI high speed without cost•Desk and closetHOTEL•Travel agency•Tours and walks personalized•Restaurant BELIL (traditional and festive food)•Café Axkan, sale of coffee 100% organic•Room service 24 hours•Art gallery•Reading zone•Parking•Wi Fi•Laundry•Dry clean•Nanny•Medical service 24 hours•Private terrestrial transportation•Advising on cultural and historic destinies ... more   less 
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