Stayed two nights in this beautiful colonial building with three patios. Our room was spacious, beds were comfortable (I like a firm mattress) and we had no problem with noise but that was because we looked out onto a patio. No problems with hot water either but we did have problems with the heating and aircon. There appeared to be a hot water pipe running under our bathroom floor and up one wall of the bedroom making both hot to the touch. The air con did not work either so even in early February we were much too hot. After the first night we complained and reception offered to get maintenance to look into it - but despite the promise nothing was done and we sweltered for a second night
Breakfast was a buffet with a better choice than in most Mexican hotels that we stayed in, plus they made pancakes, omelettes and other egg dishes to order. However after breakfast they would serve nothing - not even a drink in the patio - until 6pm. and on our second day they did not even open for evening dinner because they were decorating. our whole group found it incredible that in a hotel of that category did not have any bar facilities.
If you are thinking of staying here check very carefully on maintenance works, and availability of services ( we saw no evidence at all of the pool and fitness room that others have mentioned).
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- Also Known As:
- Holiday Inn San Cristobal De Las Casas
- San Cristobal De Las Casas Holiday Inn