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Reviews (1,001)
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517
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All reviewsgreat poolnice hotelboca del riobreakfast buffetcomfortable roomsan excellent restaurantrecommend this hotelswim up barshrimp tacosgreat place to staycouple of nightsbottled waterpool areasea viewthe hotel staffmexicopersonnel
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Reviewed 3 weeks ago

We went here with our families the weekend before our wedding and we were expecting a great stay but sadly we were a bit disappointed, the rooms were great and the pool and beach too, BUT, we had problems with the service and the food, we really thought since it's a fiesta americana the food would be better but really it's the worst fiesta Americana buffet I've ever been to (they are all good but you know what I mean, of all the others this one was the "least good" if that makes sense).
But our big problem was that when we made the reservation they sold us this extra for breakfast included and some discounts and we took it, and when we got there they told us that breakfast was just bread and so we had to pay more for the real breakfast (somehow I feel they took advantage of my husband who doesn't speak fluent Spanish and the girl didn't speak good English). also at the end when we were checking out they charged us a higher rate than the reservation told us and instead of nicely explaining or something like this the front desk lady was super rude, and to make it even worse they had lost our car! we had to wait for a very long time and nobody knew what was going on until finally the car came but the bad part was that they were very rude about it too and that was disappointing. I don't think we would go back because of how we were treated.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Colibri22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEGAL, General Manager at Fiesta Americana Veracruz, responded to this reviewResponded 2 weeks ago

Estimada Colibri

Thank you for your comments sincerely regret the same and i want to apologise for the inconveniences that you may have hope to see you soon

Besta regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel and Resort Fiesta Americana in Veracruz, is an amazing place to stay during your travel to Veracruz, Veracruz, Mexico. The quality and neatness of the place is outstanding, since the time you arrive to the hotel from the time you leave, entire staff bell-boy, front desk, and rest of people work, there are always willing to assist you with your needs. Quality of the rooms, restaurants, beauty of the pools and beach, make this place unique for business, family vacation o solo trip. I highly recommended this place because is close to an amazing shopping centers and restaurants around the area, and the feeling wherever you need will be taking care.

Room Tip: The cost of the hotel is wright for the quality of the service.
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Cesar O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEGAL, General Manager at Fiesta Americana Veracruz, responded to this reviewResponded 3 weeks ago

Dear Cesar

Thank you very much for your comments this means a lot for us and we hope to see you soon again

Best regards


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Reviewed 9 June 2018

We just spent a week in Veracruz, Boca Del Rio. This is the best hotel I have ever stayed in that region. The grounds are clean, the staff is excellent and the price point is great. They have an excellent restaurant on site and no need to travel to have breakfast, lunch or dinner. The WiFi is super fast and is FREE. The hotel General Manager is very attentive and is always seen walking the grounds and making sure everything is just right.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lafd14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEGAL, General Manager at Fiesta Americana Veracruz, responded to this reviewResponded 10 June 2018

Thank you very much for your comments it's a pleasure to see and read what your experience was nothing more motivating for us we make sure that in your next visit will be memorable.

Best regards

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Reviewed 23 May 2018 via mobile

Fiesta Americana is a comfortable hotel at a beautiful location. The rooms are nice and the food is good. Excellent and friendly service. The beach in Veracruz is nice but not very special. There are a few restaurants and walking distance.

Stayed: May 2018, travelled on business
Thank Hans9834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEGAL, General Manager at Fiesta Americana Veracruz, responded to this reviewResponded 24 May 2018

Dear Hans

Thank you for your comments we appreciate them VERY MUCH we hope you can come back soon and make a memorable stay for all

Best regards

JOSE JORGE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

We had a wonderful time. We had a room on the 7th floor. We had a great ocean view. The room was very clean. We had useful Pineda Covalin amenities. The service at the Fiesta Club was excellent. The staff was respectful and kind. The food at the Fiesta Club was good. The breakfast at the Arantzia Restaurant was delicious and we even had traditional "gorditas" . Everything was very tasty. The service at the pool was excellent. I recommend the shrimp tacos. We enjoyed swimming at the pools. The only thing we didn't like was that the hot tub wasn't clean enough. Please check that in the future. But everything else was nice. We had the perfect holiday! We enjoyed our staying!

Stayed: May 2018, travelled with family
Thank Angelica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEGAL, General Manager at Fiesta Americana Veracruz, responded to this reviewResponded 20 May 2018

Thank you very much we hope to see you soon

Best regards

JOSE JORGE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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