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“Not your typical italian meal”
Review of Gustino

Gustino
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Ranked #23 of 977 Restaurants in Cancun
Certificate of Excellence
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining
Dining options: Dinner, After-hours, Reservations
Dining style: Casual Elegant
Cross street: adentro del hotel JW Marriott Cancun
Description: From the heart of Italy, our Master Chefs have created a unique culinary experience. Gustino Italian Grill Features the most delicious flavors from the Italian Kitchens. Pastas, seafood and meat are the specialties of this restaurant. Combined with live saxophone music and luxury arrangements, a unique and extraordinary elegant ambiance is created. Gustino Restaurant is located in the lobby level of JW Marriott Cancun Resort & Spa. The cuisine is inspired by classic Italian dishes enhanced with Mediterranean ingredients. One of the best Italian Restaurants in Cancun, Gustino is recognized with the 4 Diamonds Award
Cleveland Ohio
Level 6 Contributor
188 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
“Not your typical italian meal”
Reviewed 29 July 2014

If you are looking for Olive Garden salad, spaghetti and meatballs dinner don't go here. If you are looking for something special. Something you have not experienced and you love fine dining then you have to try this place out. Was it the greatest meal I've ever eaten in a restaurant? Not necessarily. Was it an interesting and fun dining adventure? Was it worth every penny? Absolutely!
They welcome us by name when we walked into the restaurant. Great deduction by the hostess. I recommend this place for fine dining experience. If your family wants traditional Italian food that they are familiar with from home they might be disappointed. This is a step up.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank getsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at Gustino, responded to this review, 13 August 2014
Dear getsmart:
Thanks so much for your great comments, I’m so happy to read that you enjoyed dinner with us and that we exceed your expectations! In Gustino we strive every day to create these memorable experiences to our clients! Is nice to see we can achieve this with you! It will be a pleasure to host you again!
Best regards,
Omar Lopez / Restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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591 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Durham NH
Level 5 Contributor
74 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
“Excellent meal - excellent service”
Reviewed 8 July 2014

We enjoyed a great meal with our party of 8 and it was smooth, professional, and great. The views over the pool are nice and the location is super.

Visited July 2014
Helpful?
Thank pm85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at Gustino, responded to this review, 24 July 2014
Dear pm85:
Thanks so much for visited us! I´m glad you enjoyed dinner in our property, it is great to know that we exceed your expectations.
More than happy to welcome you again
Best Regards
Omar Lopez / Restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn
Level 3 Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“OK but not worth the money”
Reviewed 30 June 2014

This restaurant offers nothing special and charges a lot for the trouble. The service was friendly and attentive. The food was average at best. I would not go back.

Visited June 2014
Helpful?
Thank RickyCLax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at Gustino, responded to this review, 2 July 2014
Dear RickyCLax,

I would like to thank you for the time that you have taken to provide us with feedback about your experience in Gustino at the JW Marriott Cancun Resort & Spa.

Please know that we will be taking your comments into consideration regarding the menu and food quality. I am currently working with our Executive Chef on a new and refined menu. We will be starting this in two weeks!

I am glad that you found the service team to be friendly and attentive and I hope to welcome you back in the future.

Kind Regards,

Manuel Magana, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ATL
Level 4 Contributor
43 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Fantastic Classy Italian Restaurant in a Beach Town”
Reviewed 25 June 2014 via mobile

Delicious, elegant, beautiful dining experience. We were not rushed, the service was impeccable, and a nice reason to dress up after several days at the beach. I loved the seafood - calamari was steamed, not fried, as it should be. My wife ordered the veal ravioli - while it was delicious, she wouldn't order again as the veal was shredded. But she would go back in a heartbeat as would I.

If you are in Cancun and want classy Italian, then head to Gustinos.

Visited June 2014
Helpful?
Thank Billy_Notts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at Gustino, responded to this review, 18 July 2014
Dear Billy_Notts:
Thank you for your wonderful comments! I´m glad that you and your wife enjoyed your dinner with us!
It will be a pleasure to welcome you again in Gustino
Best Regards,
Omar Lopez / restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, Georgia
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Amazing dining experience!”
Reviewed 21 June 2014

A little pricey, but worth it. A simple but gorgeous restaurant. Very elegant and romantic. Wait staff was 10++++ and our food was delish! Can't wait to go back.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Capucine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at Gustino, responded to this review, 18 July 2014
Dear Capucine L :
I ´m glad you enjoyed your dinner with us! Thanks so much for noticing Gustino staff, they appreciate the recognition, it will be a pleasure to welcome you again.
Best Regards,
Omar Lopez / Restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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