Before exiting the airport in Cancun we were stopped by a man telling us he was calling our driver. We believed this guy and started to talk to him he ended up selling us tickets to chichen itza for $160, this man also stated that he would pick me up at the gas station in front of our hotel, and take us to eat breakfast and pick up our tickets at another hotel. As we walked off I told my girlfriend that we had just been taken and that he would take us to hotel & try to persuade us to buy a time share. Once we walked out our Grayline representative Angel was waiting on us with flower for my girlfriend. He also took our luggage. He started talking to us and during conversation I brought up what happened. He shook his head and told me that my assumption was correct. That they were going to take me to another hotel & try to sell me a timeshare. He then told me to follow him and that he would get my back if I wanted. I told him yes I did. He went told the security guard and had them contact his manager and I was given a refund. Angel was awesome! Then our driver Fidencio showed up and he to was a great person. He made conversation with me and my girlfriend. He also took time to stop and show us his favorite areas. He let us get out and take pictures of these areas without rushing us, he was very polite and told us to take our time. These two individuals started our trip out great. The representative(Roberto) for greyline at our hotel was also great. We eventually booked the Chichen Itza tour with him and the next day he waited for us in the lobby to make sure we did not miss the bus. He also introduced us to the driver Oscar. Greyline furnished all passengers with drinks(sodas and bottled water) throughout the trip and lunch after the tour. The tour guide was also great and very knowledgeable. This company's employees are real professionals and truly care about their customers!! Angel fixed a problem that could've ruined a day and perhaps an entire trip!! I highly recommend this company to anyone!!! They are truly AWESOME and GREAT!!!!!
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