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“Great hotel and beach - minor issue noted”

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #11 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great hotel and beach - minor issue noted”
4 of 5 bubbles Reviewed 23 April 2013

Let's start with the one major con so that it doesn't get lost in this review. The wifi, which was provided free of charge, was unbearably slow and unreliable. The connection was worse in certain rooms and during prime usage times. Certain apps would not work and connection constantly dropped. LAN cable on room didn't work when I tried to connect my laptop. Management claimed to be aware of the problem and working on a solution. I didn't see a change in the three days I was there. Maybe it was better that I disconnected an enjoyed why Cancun has to offer. So now for my review...

There hotel is located about 25 minutes from the Cancun airport and across the street from a nice mall with food and grocery options. At the hotel, there is a bright, open lobby with views of the pools and ocean which provides a wonderful welcome. There are many concierge staff able and willing to help. I especially liked the airport transfer feature ($79usd round trip). There are three restaurants with great food. The breakfast buffet is enormous, but pricey at $30usd. If you plan to eat a lot it is well worth the cost, which includes bottomless mimosas. Wide array of fruits, pastries, breads, eggs, bacon, waffles, pancakes, omelette station and the list goes on!!! A little disappointing that espresso or bottled water is not included. The food I ate for lunch and dinner was also good and not too pricey, but the menu is limited. There are many pools and hot tubs and beautiful fountains. There is a magnificent infinity pool overlooking the ocean, with a swim-up bar. There are lots of lounge chairs and umbrellas around the pools and many waiters taking orders. There is a kiddie pool and a slide too. Very family oriented with lots of activities. The concierge try to organize volleyball and football (soccer) games on the beach too. The beach is pristine and well guarded by lifeguards so you feel safe. Free lounge chairs which is great! The hotel offers a spa, fitness center and business center.

My room was comfortable with a balcony and great view of the ocean. I stayed in Tower 10. It was a one-bedroom with a full kitchen, dining room and living room. There was also a washer and dryer in the room! My only issue with the room was that some outlets did not work, the electricity surge seemed low as devices took forever to charge and there were many many many switches for the lights that were sometimes confusing to identify.

All in all, it was a great stay and I recommend the hotel if you can deal with the small issues I mentioned above.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank fascias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 25 April 2013
On behalf of the Staff and Management at the Westin Lagunamar, we would like to thank you for posting a review and we want to apologize for the wifi inconvenience and some outlets issues in your room and during your Stay. .We will share your feedback with the respective upper Managers so that they can ensure our associates are doing their best to provide our guests with a refreshing experience. And take care of this minor details Please come back to visit us soon, if you have anymore questions or need further assistance please contact: lagunamaroceanresort@westin.com
Sincerely,
The Westin Lagunamar Management Team
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 22 April 2013 via mobile

Overall we had a wonderful stay and would definitely come back. Top notch service from the entire staff, great restaurants and excellent location (25 minutes or so from airport). But, there were two small hiccups we encountered: 1. We barely had hot water ( thankfully its hot outside so cold showers weren't a major inconvienece) but annoying no less. Also the wifi was non existent in our room and overall very spotty throughout the hotel. Even though there was a business center it was annoying not having wifi for my iPad to check up on things. Either way, if we come back to Cancun, we will be back to this Westin.

Stayed April 2013, travelled as a couple
Helpful?
Thank MartinezPitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 23 April 2013
Dear Guest,
Please accept our apology for those two minor hiccups you should have not experienced during your stay. We thank you and appreciate your feedback and nice review, the top notch service from our staff is going to be recognized and we are glad to have a great team looking after of our valuable guests.
We will be very excited to welcome you again soon!
Sincerely,
The Westin Lagunamar Management Team
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Chantilly, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 April 2013

We are owners here and this was our third visit in the last 5 years. We have loved it every time! Didn't get a drop of rain all week, but a bit windy this time of year (our other 2 visits were in August). Food at all the restaurants is very good with many other good ones in easy walking distance. Took the 1 hour trip to Playa del Carmen and was well worth the $25 per person - great atmosphere walking down 5th Ave with the shops, bars and restuarants. Got an awesome couples massage down in the beach hut from Juan and Liliana.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 April 2013
Dear Guest,
Thank you for your loyalty to Westin Lagunamar, we are glad to read that this was your third visit and you will be coming back for sure soon!, it is a pleasure to always welcome you and give you the Westin Lagunamar you are expecting. Thank you once again for posting your amazing comments and see you very soon!
Warm Regards from Sunny Cancun!
The Westin Lagunamar Management Team
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Atlanta, Georgia
Level Contributor
113 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

The Westin Lagunamar is one of the best spots in Cancun. The property is current and well maintained - units are very nice and spacious. Staff is friendly, and my personal concierge made sure I had everything I needed for a relaxing trip.

The outdoor restaurant provided a variety of meal choices. I tried many different items and was not disappointed by the food quality or generous proportion. The drinks were tasty, not watered down or second rate alcohol.

Cancun has the most beautiful beaches. The staff does a good job of ensuring adequate umbrellas and lounge chairs are available. No need to get up early to mark your territory. There is a mall across the street from the resort. However, you would never know it as it isn't noisy, loud, or crowded near the hotel. The mall has nice stores - many nationally known, plus there is a market inside so you can grab some grocery items if needed.

I enjoyed my stay at Lagunamar and would recommend the property to those looking to enjoy Cancun in a peaceful adult environment.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingFloridaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 April 2013
Dear Guest, Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We are thrilled to know that you enjoyed our Viento restaurant for lunch and the drinks were what you expected. Once again thank you so much for your nice comments and for sharing this with travelers around the world. Please come back soon we´ll be happy to see you again..
Warm Regards, The Westin Lagunamar Management Team
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veracruz
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

Just cant say how impressed we were- not a party palace- many young couples with well behaved children everywhere we looked, as well as adults, a good mix of people. will return for sure! Villa Studio with kitchenette, washer and dryer- amazing views, clean, comfy beds, pillows, quality linens, ice maker, the fastest filling jacuzzi tub- in one day we had 3 baths, it was that easy.... ll grounds, pools and restaurants were spotless! the list is endless- why would anyone want to stay anywhere else after a stay at the westin laguna? Cant think of a single reason why. For what we paid we were more than happy. We are difficult when it comes to getting quality sleep and we slept like babies!! Good work!

Room Tip: rooms in tower 1100 seem to have less people
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank navifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 April 2013
Dear Guest, We would like to thank you for choosing Westin Lagunamar!! We are very glad to read that our facilities and services exceeded your expectations. We think you found your home away from home here at Westin Lagunamar in the Mexican Caribbean.
Thank you for sharing your experience and we really look forward to welcome you back near future.
Sincerely,
The Westin Lagunamar Management Team
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South Carolina
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 April 2013

Other than a tricky layout there is not much to fault with this well situated beachfront timeshare/hotel on the Cancun beach. Nice choice of restaurants on site with La Isla mall just across the street, nice infinity pool, good list of daily activities and great local help from the concierges.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vermontscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 April 2013
Thank you for choosing The Westin Lagunamar to expend your vacation in Cancun, we really appreciate your comments and we will recognize or great concierge staff, it is true that our location is perfect and very convenience for families and couples. We hope to welcome you back near future!
Warm Regards from Cancun!
The Westin Lagunamar Management Team
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 April 2013

We just got back April 15th wanted to write in before we forgot ... Mid 30s couple have done lots of all inclusive a I liked this sooo much better then being herded in at specific times to eat. Their breakfast buffet was awesome rooms equipped with everything you need to cook with and even a blender with an"icy drink" function lol

The first day we were lazy and got lunch in the resort and also were shocked by our 80$ tab at lunch 20$ club sandwiched 10$ drinks highly suggest getting your own food at Walmart or SAMs club the mini mart in the hotel is overpriced and the liquor across the street at la isla total rip off 3x price at Walmart

Just take the bus .75$ so easy 15min to Walmart and cab back 14$ we got homemade salsa they were making in isle so good nacho chips made there mangos papayas homemade bread eggs and yummy cheeses ... And alcohol ofcourse ... Awesome drink to make in your room fresh papaya cocunut rum pinapple juice ice blender drink soooo good and fridges in rooms come with your own ice machine

We lived the convinces of this resort very clean service was slow so recommend getting your own beverages ... This is a resort for families and couples a lot of single groups of guys and girls stated it was not what they expected... We loved it no loud pumping bad 1980s music cd on replay all day like other resorts easy to get lounge chairs no annoying announcements every hour just pure relaxation

It was great for us looking to unwind and relax and reconnect with romantic view of the ocean I would definitely go back next time with our kids

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Watermelon7603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 20 April 2013
Dear Guest,
Thank you for your great comments about your recent stay at Westin Lagunamar. We are very happy to know that we exceeded your expectations. We hope to welcome you near future!
Warm Regards from Cancun!

The Westin Lagunamar Management Team
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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