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“Absolute paradise at the Westin!”

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #9 of 175 Hotels in Cancun
GreenLeadersGold level
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolute paradise at the Westin!”
Reviewed 24 November 2013

Just arrived back from a one week stay at the Westin Lagunamar- such a phenomenal experience!

The cleanliness of the resort was great: the grounds are very upkept by the staff, the rooms are spotless, lobby areas are very inviting!

Location of the resort is breath taking. Right on the beach, literally every room has a ocean view room. There is a mall directly across the street- many shops, vendors and restaurants.

The rooms are very tidy, well maintained by staff. Balconies are available. Again, gorgeous view of the water!!

The staff and service- FANTASTIC!! Did not have a single bad interaction. After a few days, the staff know you by name, are very relaxed, comfortable to talk to, even joke around with you! They are super attentive, welcoming and polite. Couldn't ask for better representatives. Our concierge was Carlos- remarkable!

Would rate this resort 5 stars! We had an exceptional vacation! Will definitely be back next year!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennmacneil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 25 November 2013
Dear Guest,
It makes us so happy to receive these kind of comments, thank you so much for choosing Westin Lagunamar . We would love to host you again soon. We will recognize the staff and will share these comments with them. It´s a pleasure always to make our guest´s vacation an unforgettable experience.
Sincerely,
The Westin LagunamarTeam
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Hampstead, Maryland
Level 6 Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 November 2013

Just got back from this beautiful ocean front resort.....everyone is helpful and friendly......there are NO bad meals as the food is delicious.....go see the ruin "Scorpion Temple" that is right on the resort's property......we stayed in a 1 Bedroom Villa in building 1100....it's huge with a FULL kitchen....the shower is incredible.....the Jacuzzi an added plus as was the in-room washer and dryer.....literally even the bathroom is bigger than some studio apt's in New York City that I've seen.....sleeping was NO problem and I am a very light sleeper.....the heavenly bed is very comfy.....Villa was clean and everything was in proper working order when we arrived....we took advantage of the in-room safe.....if u prefer the quiet like we do than hang out at the smaller pool which is what building 1100 overlooks....the big pool is nice don't get me wrong as that's the INFINITY pool but it's just noisier and more busy over on that side what with the activities going on over there like bingo, the water slide, etc and the full service outdoor restaurant "Viento" is on that side was well.......there are three restaurant "theme nights"....Monday is "Mexican Night" at the "Oceano" restaurant, Wednesday is "Steak Night" at the "Viento" restaurant and Friday is "Italian Night" at the "Oceano" restaurant....we participated in all three theme nights and were blown away by not only the taste of the food and the impeccable service but the food selections as well....and since the "Viento" is practically right on the ocean we especially enjoyed "Steak" night....our servers were all well versed in the menu and were able to recommend excellent wine selections as well......there is a small sports bar on the property as well which is open every night till midnight....the menu here while not as extensive as the "Oceano" or the "Viento" is still just as good and you can enjoy your after dinner glass of "Gran Marnier" while sitting in front of the gas fireplace that's right outside the front doors........we took advantage of the "Heavenly Spa" and yes it was "Heavenly"....the couples massage is great and I highly recommend it....ask for Carlos or Laura......not only will you get a relaxing and invigorating massage but you will also get to enjoy the Whirl Pool, the "Super Food" snacks, the healthy and tasteful "Cucumber" juice but you will also get to use the INCREDIBLE Eucalyptus Steam Room....OMG is all I can say about it....there's something special about the shower but you will just have to go to see it for yourself.......so now that we have determined that everything here is special let me get to the HEART and SOUL of this resort: THE EMPLOYEES.....especially William, Sol, Hugo, Edgar, and Joaquin....whatever these guys/gal are being paid it's seriously not enough as they are the most friendly and funny bartenders/servers that you could ever meet and they are GREAT at their jobs as well and will make you feel incredibly welcomed in their beautiful native country.......seriously they made a beautiful trip that much more enjoyable for us....we have traveled extensively and this group REALLY stands out to us in terms of their customer service and their wonderful attitudes about their job and is one of the main reasons why we will go back to this resort on next year's trip to Cancun......when you go please tell them I said "hola"!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TriziaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 25 November 2013
Dear Guest,
Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Saludos from paradise,
The Westin Lagunamar Team
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Los Angeles, California
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 November 2013

We have vacationed in Cancun for many years. However, after the hurricane, we scaled back and did not renew our contract with The Royal Resorts. This was our first trip in recent memory but we enjoyed our stay at The Westin Lagunamar. The resort is split between hotel folk and home ownership folk. We were delighted to be upgraded to the home ownership side as it was not very busy and very quiet. The resort is located across from La Isla mall. Gated property with plenty of security. Pool was HUGE and beautiful. Beach was lovely but needed more palapas. Service was great. Rooms were spacious and kept very clean. The balcony was very small but adequate. All in all, a great place to stay. Use your Starwood points and look for a great rate from Westin Gold/Platinum desk. Worth the time and energy for a relaxing stay in Cancun.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 November 2013
Dear Guest,
Thank you for your recommendations and for taking the time to post your review, The Westin Lagunamar’s Experience goes beyond the simple needs of our valuable guests. We try with effort to help and provide everything to meet your expectations.We hope to welcome you again soon!
Saludos from sunny Cancun
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 November 2013 via mobile

A piece of Heaven in Cancun .
I am ready to go back now !!!
During our stay we stayed 1 week (Nov 5-12 ) in a 2 Br beautiful room . Our room was well stocked and was very generous with all items .
When we arrived at 1:30 pm our room was not ready we were given a pager and 20 min later it went off. Our view from building 3 was fabulous . We were treated like royalty from all staff at the Westin Lagunamar Ocean resort .
We went to a timeshare presentation at the property and did not find them pushy at all , actually we found it very interesting .
Transportation was fantastic at this hotel , we never had to wait for a taxi . During our stay we found all staff 100 % , we especially loved all of the swim up bar staff and have fond memories of Jorge , Filepe & William , they were great on suggesting different drinks and food items and speedy on taking our orders .
Our concierge Toni made everything run very smooth , she suggested and arranged our pick up and return to the airport and suggested wonderful places to eat .
We will defiantly return and will be bringing many treats to the staff along with still tipping of course ....I suggest bringing lots of $1.00 & $5.00 US bills along for tipping .

Stayed November 2013, travelled with friends
Helpful?
1 Thank Calebaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 November 2013
Dear Guest,
Thank you for taking the time to write this nice review about aou amazing resort and staff. Jorge , Felipe, William ant Tony will be really happy a bout your comemnts.
We are glad to read that you had a great time in our resort; we are always looking forward to exceed our guest expectations.
Come back soon for antoher Wetin Lagunamar Experience.
Saludos from sunny Cancun
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

The rooms, pool, beach (anything not involving personnel) were great. Beyond that, forget it. The battery was out on our room safe. We notified our concierge. Two days later, we notified him AGAIN. At check out, five days later, the safe still wasn't working. Oooh! Swim up bar! Always wanted to do that! Swim up. Sit on stools for 15 minutes. Be pointedly ignored by bartender William. Make chitchat with him ("what are those yummy drinks you're making?") - he still doesn't take our drink order. Another customer swims up, he immediately takes order, delivers drink. Swim away, crestfallen. William ruined the dream. Gave room service a tough order - 4 club sandwiches: "30 minutes." Call room service after one hour: "15 more minutes." Call room service after TWO AND A HALF HOURS and cancel order. "Okay". No apology, nothing. Avoid the timeshare presentation - high pressure, insulting tactics by the closer ("Do you consult your financial advisor every time you take a vacation?" he sneered. No, but I do before I drop $15k, not that it's your business anyway). Total turn-off. Be prepared to run the gauntlet of trinket vendors (on the property!) every time you walk to pool or beach. Bad idea. Breakfast buffet was great (self service, duh), and don't miss Taco Grill across the street!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 November 2013
Dear Guest,
We would like to thank you for taking the time to post this review; we can clearly see that you did not get the Westin Service we are used to give to all our valued guests. At Westin Lagunamar, is priority to exceed our guest´s expectations and to solve any inconvenience as soon as possible. We would like you to kindly e mail us to: lagunamaroceanresort@westin.com to have more information about your experience.
Sincerely,
The Westin Lagunamr Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

I went to Cancun to celebrate my birthday and choose to stay at the Westin Lagunama. The property was beautiful and the reviews were pretty good so I thought it would be the perfect place to stay. I was scheduled to arrive on Thursday, 11/7/13 however my flight was oversold and we didn't get out until Friday morning. I called the hotel to make sure our reservation wasn't cancelled for no show and they assured that it wasn't. Upon my arrival, to the hotel at 1:00pm there wasn't a room ready for us. We waited until 6pm until we were finally giving a room. No complimentary drink, or anything for our wait. Our room however was beautiful! ocean view was spectacular. Two days later we went on a tour and on our return our tour bus broke down. No fault of the hotel. When we got back to the hotel at midnight, tired, hungry and very concerned about our shuttle to the airport for our return to the airport in the early morning. We tried telling the front desk attendant about our experience and our concerned for our shuttle and He was very indifferent to us and offered no assistance. Frustrated, we went to our room and called down to the desk to inquire about food options. The desk attendant informed us that the bar was open until 1am and had bar food. We rushed down to find hat the bar actually closes at 12am. We called down again to ask if there were any late night delivery restaurants and he suggested a pizza place. I felt like he should have been more proactive in helping us. I can't say enough for the beautiful property, infinity pool, and location right across the street from a high end shopping center. However the service was poor at best.

Tara

Room Tip: Upgrade to Ocean view on higher floor. You can't beat that sunrise on the balcony.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 November 2013
Dear Guest,
Please accept our apology for the inconvenience at your check in, the service you received is certainly not indicative of what we want to provide to each of our valuable guests like you. Your comments are very welcome and taken care with the proper manager. Please contact us at: lagunamaroceanresort@westin.com for further information regarding your inconvenience to provide youassistance.
Sincerely,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 November 2013 via mobile

Just spent a wonderful week at this fabulous property. Perfect location in Cancun on a great beach and right across from La Isla shopping mall

Room - stayed in building 1 in ocean front one bedroom suite. Perfection. This is a time share resort so not typical hotel but staying as hotel guest still have daily maid service etc. huge bathroom. Heavenly bed. Great robes, towels etc. a/c worked great, full kitchen (no oven). Laundry which was great - detergent included

Beach - perfection. Lots of chairs, umbrellas. Great beach concierge services. Recognized by name after first day and bar/food services also available. They all work hard but always with smile

Pools - beautiful!! By end of week water temp had increased so made it even better

Staff - consistently friendly and helpful. Didn't encounter any staff that were not genuinely there to make our stay even better

Restaurants - Oceano breakfast buffet was awesome. Loved the help yourself mimosa bar! Bloody Mary's also available. Again the wait staff were great and so friendly. Lunch at sports bar was great as was the pool bar where we ate 6 out of 7 days. Great staff too

Lots of choices for restaurants within walking distance or short cab or bus ride. Puerto Madero was great splurge meal and worth it. La Distilleria was great for Mexican. La Madonna was great Italian and lots of casual options available. The concierge is wonderful - have restaurant guide and their recommendations. Have them make reservations as we did - get coupons for free drinks, discount etc. they made all or reservations for the week and were not disappointed. Steak night at hotel was delicious

Wonderful resort, great staff - can't wait to go back

Stayed November 2013, travelled as a couple
Helpful?
2 Thank totraveller12342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 22 November 2013
Dear Guest,
We would like to thank you for posting this nice review, we are glad and happy to know that we exeeded ypur expectations, we certainly want to provide the Westin Lagunamar Experience to all our valuable guests. All our staff is amazing, we really enjoy our job and to serve our guest.
We hope to welcome you back very soon.
Saludos from sunny Cancun
The Westin Lagunamr Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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