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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Ranked #9 of 176 Hotels in Cancun
GreenLeadersGold level
Reviewed 23 January 2014

Stayed 2 weeks and everyday day as better than the previous. great rooms with lovely views. Property and service is wonderful. Personal concierge is a great added touch, so helpful. In the middle and very near shopping, dining and many activities. Spa experience was great. Very few hotels this nice along the strip. No problems getting around and sightseeing.

Room Tip: Ocean view is lovely
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  • Stayed: November 2013, travelled as a couple
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5  Thank eah1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest,
We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing our resort for your vacations. We hope to welcome you many more times in the future.
Saludos from sunny Cancun,
The Westin Lagunamar Team

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2,932 - 2,938 of 5,522 reviews

Reviewed 23 January 2014

The Westin Lagunamar is a beautiful hotel in a wonderful location. The staff was friendly, the room was clean and large, and the setting was AMAZING.

This trip was one of the best we have had in a while. We used points + cash to get a 1 bedroom suite for my family of four. We were in the 200 building on the 3rd floor. We got to the hotel early, and went for lunch across the street at La Isla Mall (very convenient -- loved the Taco Grill) since no rooms were immediately available. When we returned, the room they were going to give us on the 4th floor was still not available but they had one on the 3rd floor that we could go take a look at. It had an incredible view of the pool and the sea. (There were palm trees and the palapa of the restaurant) but the view was still great.) We took that room and headed off to the Superama for groceries (the hotel worked with us to book this -- it went well). One thing to notice BEFORE you pop over to the superama -- there is NO OVEN or toaster or toaster oven in the place. If I would complain about anything -- which was minor -- is that it would have been nice to have one of these things.

The pool was relatively warm considering temps were only in the low 70s on our first day. We spent several days lounging on the beach and by the pool. My kids loved the slide and my daughter became enchanted with the pool games. The fun team (whoop, whoop) was fantastic and we even won a bottle of tequila playing bingo! Plus my kids got to dance, and they got to see me sing.

We ate at the Viento restaurant once for lunch and once for dinner. It is expensive, but the convenience cannot be beat. Everything we purchased at the hotel was pricey, but it was convenient. We did save money by eating breakfast in the room every morning.

From the bell boys, to the maid staff, to the waiters -- everyone at the hotel was wonderful and helpful. I would not hesitate to stay here again. The hotel was full during our stay, but we always found a lounge chair, and it never seemed crowded.

The location cannot be beat -- right across from La Isla Mall and on the bus line. We took a bus from the hotel to Playa Tortugas to take a ferry to Isla Mujeres. It was simple and easy. We ate at restaurants at the mall several times, and really enjoyed the guacamole wherever we went.

Room Tip: We ended up on floor 3 -- but the view was still good. Ask to see the room -- they let us do that...
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  • Stayed: January 2014, travelled with family
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7  Thank MNelson486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest,
Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. Thank you for choosing our resort for your stay. We hope to see you again next year to enjoy another Westin experience
Saludos from sunny Cancun
The Westin Lagunamar Team

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Reviewed 23 January 2014

Amazing Hotel
Could not ask for a better hotel, staff were so helpful and friendly and would do anything for you to make your stay more comfortable. We had our own private villa fully stocked kitchen owned personal bell boy, views were stunning from our hotel too the leisure facilitates were really good catered for all types of family.
Love this place it was amazing

Room Tip: Rooms were awesome
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  • Stayed: October 2013, travelled as a couple
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1  Thank Ciarand78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest,
We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you in a near future.
Saludos from sunny Cancun
The Westin Lagunamar Team

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Reviewed 22 January 2014 via mobile

This was our first trip EVER to Cancun, and we could not be happier with our choice for a place to stay. Reading the TA reviews helped us, and still everything at this resort was above our expectations! The staff was first rate: concierge, front desk, restaurant & bar servers, housekeeping, everyone! An example: we called to request an extra blanket for the sofa sleeper and it was delivered in just 5 minutes, with a smile!

  • Stayed: January 2014
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4  Thank Cessnagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you back near future!
Saludos from sunny Cancun
The Westin Lagunamar Team

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Reviewed 22 January 2014

The staff worked with me in advance of our trip to schedule airport pickup, room reservations, recommendations as to travel about Cancun, as my wife and I were going diving, which required taxi travel in order to meet ferry boat schedules, and to make other arrangements, such as dining and shopping. All of the arrangements worked flawlessly, thanks to a highly professional and very knowledgeable staff.

Our room directly overlooked the beach on the end of one building; this made for quiet evenings, no traffic noise, just the sound of waves breaking on the beach. Our room was very clean and comfortable. Service was excellent, timely and all employees were very polite and spoke English. This was true of the several bars on the property as well as the restaurants. The property as a whole is in a fine state of repair.

I highly recommend staying at the Westin Lagunamar; I would do so again!

  • Stayed: September 2013, travelled as a couple
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3  Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest,
We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar fro your vacations. We hope to welcome you back again for another Lagunamar Experience.
Saludos from sunny Cancun
The Westin Lagunamar Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Fantastic property! Excellent location with amazing restaurants and high end mall all in walking distance. Huge beach front; one of the largest we have enjoyed in Cancun. The villas are really well appointed, fully stocked kitchen making it easy to enjoy meals together. All the views are lovely and include the ocean! Property is well maintained and always clean. The staff is extremely friendly and helpful. We love the Westin Lagunamar and look forward to returning.

Fabiola was our concierge all week at the Westin and she did a fabulous job. She sent us promotional stuff to put in our daughters' Christmas stockings in advance of the trip since it was a holiday surprise gift! Once on sight she had tailored a welcome package for us based on exchanges we had leading up to our trip. She was so helpful making restaurant reservations, coordinating transportation when needed and providing great local information to assist us while we were in Cancun!

We will be back -- love this resort!

Room Tip: The upgrade to the premium king villa is fabulous! Like having your own apartment in Cancun! The b...
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  • Stayed: January 2014, travelled with family
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1  Thank kpdelawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 January 2014

Dear Guest:
We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience every time to stay with us.
We look forward to welcome you back again.
Saludos from sunny Cancun
The Westin Lagunamar Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

We are SPG owners and tried to get upgraded to a one bedroom from a studio even for a price, no go. We did do a package for the studio and then added an extra night in the one bedroom. The property was very nice. I completely would request building 8, it was fabulous. We were in room 873 for the studio, and 875 for the one bedroom. Awesome views of the infinety pool and the ocean. Even though we could not upgrade for the entire trip, the staff gave us great rooms. They also made sure that a maid came up and decorated our room with happy birthday streamers and tons of balloons on our first night for my 50th birthday. That was so nice.

We had zero complaints, it was completely awesome! A couple things we asked about were fixed immediately. Happy hour from 3 to 4 at the pool bars. From 5 to 6 at the sprorts bar. All waiters were excellent. Enjoy your trip here!!

Room Tip: Building 8 is awesome!! Highest level is the 7th floor. Room 873 and 875 was completely awesome...
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  • Stayed: January 2014, travelled as a couple
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2  Thank carrbtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 22 January 2014

Dear Guest,
Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Saludos from sunny Cancun,
The Westin Lagunamar Team.

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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Address: Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#10 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price Range: £183 - £550 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa, Cancun 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach. Our resort in Cancun, Mexico offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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