I spent the worst 2 weeks of my life in cancun thanks to hotel dos playas. When we arrived at around 5pm local time we asked where to get food from. We was told we had to wait till 7pm even through it was an all inclusive. As the days went on the staff where getting more and more rude to we thought it was just us but once we found another English couple they said exactly the same. It's as if they went out of there way to be as rude as possible. We would stand in a que and be ignored then when other people came up they would be served strait away. We had a 3 year old child with us and when explaining that he could not eat none of the food we was told they don't accommodate children unless we pay of a different menu even though he paid same price as the adults. The food was that bad anyway that as a family we chose to eat out each night and lost out on other holiday fun we could have been doing with the money. My shower worked for around 1 minuet going scorching hot then ice cold then cut off so you would have to phone done to reception every day covered in soap , once again when speaking to the English couple they had the same problem. Over the 2 weeks I had to call reception 4 times reporting cockaroachs In my room also I was swimming one day in the pool when I heard a scream. To my horror there was a dead rat floating next to me. I ran to the maintenance man who simply scooped it out and put it in the bin then opened the pool as normal. The hotel had a 2 drink per person rule witch is understandable but when we ordered for the 3 year old who was in our party we was forced each time to go and get him and carry him the bar to get his drink , after the 2nd day I was in reception for the whole day phoning the travel agent back home to see if we could be moved hotel costing over $100 with no success as we booked online and were told we was in no danger so they would not move us even tho a balcony had collapsed on a man who was out having a cigarette ( who was reporting this whilst I was in there) after 4 days I was that desperate that I was willing to pay for flights home to get out the hotel but for the whole party was financially to much if any English have booked to stay here I would suggest they pay a bit extra and stay in better hotel dos players is by far the worst hotel I have stayed in in my life and I guarantee anyone who stays here will have the same view
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