My boyfriend and I stayed at this hotel for 2 weeks. The first week and a half was a great experience (clean room, close to everything, friendly staff - or so we thought). One evening we were told by another guest, who later discovered money had been taken from his room, that they saw the night manager in our room looking around while we were relaxing in the front garden. I returned to our room and realized that money had been taken from my wallet which I had left on the bed with our door locked (assuming no one would get in). Both the other guest and I filed a police report against the night manager and the hotel. Although we did not see that particular staff member again, there was no effort to help the situation put forth by the hotel. We asked to see the videos and that request was quickly denied.
Besides this incident, we really enjoyed the hotel. It is a shame that one staff member ruined the stay.
- Official Description (provided by the hotel):
- The Hotel Girasoles propietors and staff, give you a warm wellcome to Cancun, the Mexican Caribean's Paradise. We put at your service our great small hotel that offers you the ideal balance between the comfort and convenient location at a truly affordable price. We count with 17 rooms, where you can enjoy in a friendly environment of Comfort in the facilities and high standars of cleaniness, located in downtown zone in a very safe area, multiple services to facilitate your stay and low prices. ... more less
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