We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice resort, great food, fun environment”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Fiesta Americana Condesa Cancun All Inclusive
Ranked #15 of 175 Hotels in Cancun
GreenLeadersGold level
Chicago, Illinois
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice resort, great food, fun environment”
Reviewed 5 May 2014

We recently stayed (husband and I) at the Fiesta Americana Condesa for 5 nights. This was our 2nd trip to Cancun, and we were looking forward to trying a larger, higher rated resort with more activities. Last year we stayed at the GR Caribe by Solaris, which was actually much more lovely than the reviews depicted.

Upon arriving at the Fiesta Americana, we were impressed by the beautiful entrance and lobby. However, the air was not moving in that lobby, so we instantly started sweating. We'd just travelled for a few hours, and were quite tired and hungry. Once we spoke to a front desk agent, we were told that we were booked in a ground floor, garden unit facing away from the beach. We asked for upgrade options, which weren't communicated very effectively. Ultimately we ended up paying almost $300 extra for an oceanfront room for the week. At no point during our check in did the agent say "Happy Anniversary" (I specifically mentioned that we were celebrating in our booking) or offer us a drink. However, people all around us were offered champagne, water or other beverages. We also weren't provided any sort of explanation of the hotel amenities and what's available. This was probably the only negative part of our time at the Fiesta Americana - not a great first impression.

When we arrived in our room, weren't necessarily overwhelmed by the accommodations. It was a very standard, somewhat small room with a large window overlooking the pool and ocean. The rooms are showing their age a bit, but nothing terrible. The bathroom is very small, but the bed was comfy and the air conditioning worked fairly well. The mini bar was sufficient, and was refilled regularly with water and soft drinks, etc.

The pool area is quite expansive, with plenty of areas for you to either relax quietly or meet new people and play water volleyball, or drink at the swim up bar. Lots of fun little games and activities take place around the swim up bar, so keep that in mind if you're selecting a seat for the day. We spent most of our time over near the volleyball net or in the chairs overlooking the ocean. We did encounter the issue of people reserving seats with their towels and not actually sitting in them for hours at a time; very annoying. But overall we were able to find spots most every day. I will say that the wait staff pays much less attention to you if you're over by the volleyball net area of the pool; we had a hard time getting folks to take a drink order there, so we usually swam to the pool bar.

The restaurants were all very good; we really enjoyed Kambu for a casual eating spot at lunch and dinner. It's Asian food for dinner, but for lunch they also offered typical American fare like chicken wraps and burgers, etc. Our first night at the resort we ate sushi at Kambu, and it was delicious. The snack bar is right next to Kambu and offers nachos, chicken fingers, mozzarella sticks, burgers, ice cream, etc. This was convenient when we were at the pool and feeling a little peckish. The Mexican restaurant is good, but not when you're super sunburned. There's no air or cross breeze in that restaurant, so we felt like we were on fire the entire time we were eating. The food was lovely, though, and we watched the wait staff making a nice dessert for someone who was celebrating a birthday (looked like bananas foster, but with strawberries). The Italian restaurant was absolutely delicious, and we didn't have to wait long at all to be seated. BUT, make sure you do not wear flip flops! They made one of the folks in our party go change her shoes before they'd let her in. Last but not least, we ate breakfast at Kalmia every morning, and it was delicious. They have a really nice buffet spread, omelette/egg station, and the wait staff is pretty good about refiling your coffee and what not.

We did order room service twice, and both times it was decent. The desserts are pretty tiny, so if you love sweets, order double!

The staff in every area was great; no complaints there. There are employees fixing/cleaning/attending to things all over the resort virtually all the time. The beach was perfectly clean and accessible, pools were also very well kept and tended to on a very regular basis. The servers at all restaurants were so nice, and we made sure to tip a little something every time we ate a meal. We also left a little money for our housekeeper at the end of our stay.

Overall, the Fiesta Americana was a great experience with the exception of check-in. I would definitely recommend to anyone visiting Cancun.

Room Tip: We stayed on the 5th floor with an ocean view (no balcony), and it was a decent location. But you ca...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mnichols79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

7,997 reviews from our community

Traveller rating
    5,153
    1,999
    545
    181
    119
See reviews for
2,842
2,748
78
247
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,804)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oxford, Massachusetts, United States
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 May 2014

We just returned home from our trip to Fiesta Americana Condesa Cancun.

I cannot say enough great things about this hotel!!

From the moment we walked into the hotel, we were greeted with drinks. Originally, we had reserved a superior garden view room but we did end up choosing to upgrade to a better room. We upgraded to a pool view room. I think it was worth the upgrade. We had a king bed , it was very comfortable. I have no complaints about the room. I had read other reviews which state the bathroom is small. I agree it is on the smaller side but I was not going to this hotel for the bathroom. I actually liked that the sink was outside of the bathroom as it was easier to get ready in the open area. We had a mini fridge which was stalked with water, soda and beer. The only thing I didn't like was if you wanted more of what was supplied everyday, you had to pay a fee. We were given one large water and two small waters a day. We managed to make it work since you could get purified water all over the hotel anyway.

Food:
Food was good. The Itailian "Rosatto" restaurant was our favorite. I had the lasagna bolognese and the spinach cheese raviolis. They were great. Our waiter was wonderful as well. I didn't enjoy the mexican restaurant as much as I am not into the traditional mexican meals. My boyfriend however did enjoy his meal at the mexican restaurant. The buffet was very good. There was always a great variety of food to choose from. We also enjoyed having lunch by the pool at the "Kamba". They had a full salad/soup bar. The menu consisted of sandwhiches/pizza/pasta. I also enjoyed the cafe right in the main lobby of the hotel. We got snacks, coffee, ice tea and ice cream at the cafe. The snack bar by the pool was also very good. They had hamburgers, hot dogs, mozzarella sticks, onion rings, ribs, chicken fingers , chicken wings, quesadilla.

Staff:
Two words-Incredible and attentive !!
The staff was so great at this hotel
You could really tell that they care about you
Everyone was very friendly
We had a great experience with so many of the staff. Thank you to Alfredo for our coffee after dinner drink in the buffet. It was delicious.

Cleanliness:
This hotel was very clean
The staff was always cleaning and making sure the hotel looked perfect at all times.

Shows:
We were so busy we were only able to see 1 show. We saw the comedy/magic show. It is a must see. Very funny!

Pools/Beach :
Pools were so big - very clean! We spent most of our day in the pool and at the beach. The beach was also very clean. My only recommendation would be to add some tiki huts to the beach so that we could enjoy shade while relaxing a the beach.

There's probably much more I could say about this hotel but wanted to keep the review simple. This hotel was great. Amazing time! We will definently be back!!

Room Tip: Moon palace or sun tower were excellent room options
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank reneeg238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, 12 May 2014
Thank you for sharing your review of your recent stay in Fiesta Americana Condesa Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience.

We are looking forward to welcome you back and make every effort to exceed your expectations.

Best regards,
Pilar Tapia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
1 review
Reviewed 5 May 2014

We booked at FACC to have our wedding ceremony at and it really exceeded all our expectations. We had 14 people attend for our wedding and all of them loved the resort. The food was amazing. I've read some reviews about the food being bland and not good, this was not our take on it. The food was wonderful. We never had an complaints on the food and we always left satisfied and somewhat overstuffed. Our only issue was that we had a large group due to the wedding guests, about 12 of us, and we were unable to be seated together and if we wanted to eat at the same time it was a long wait (plus the hotel was at full capacity) but the wait was worth it. The staff was very friendly and helpful. The beach is clean and beautiful. The water is perfect for swimming. As for our wedding, it was perfect. Our wedding coordinator, Silvia, was awesome. She took care of all the details we asked for and then some. The decorations were outstanding and we even had a few surprises with our package that just made everything that much more wonderful. I am happy with picking this resort for our ceremony and I will go back.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mbholl82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrow
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 May 2014 via mobile

My girlfriend and I have just returned from a fantastic one week stay. The hotel is older than those around it but has far more character - the rooms are fine, fairly basic but very comfortable. The bathroom is small with just the toilet and bath with shower, the sink in our room was in the bedroom by the bathroom door so if one of us used it while the other was sleeping we had to be as quiet as possible but this was not a major problem.
We were on the fifth floor in a central position which afforded a fantastic unobstructed view of the pool and beach. We had a balcony we could sit on but many rooms around us while having a balcony had only enough space to stand so it may be worth asking for a large balcony before you arrive.
The food is excellent with a buffet and three a la carte restaurants for the evening - all offered delicious food with attentive waiters. There was also an outdoor restaurant during the day offering superb fish tacos along with the restaurant offering buffet and the Asian restaurant offering pastas, pizza, burgers and more. The buffet for breakfast had plenty of choice from pork or chicken to fresh fruit and cakes. No-one will go short on food at this hotel!
The entertainment was fairly quiet during the day leading to a very relaxed atmosphere and for the evening there was a different theme every night including Mexican dancing, Michael Jackson tribute and a fire show, all of excellent quality- great fun.
The staff were very friendly and helpful always with a smile on their face providing a great service.
The pool was wonderful, fairly warm with a large number of sun beds and the beach was beautiful with soft sand and again a large number of sun beds. Sun shades were limited and surprise surprise many guests placed towels on the beds under them early in the morning often not returning until late in the day, if at all. This was annoying but unfortunately is standard practice these days.
All in all a wonderful stay in a relaxing and beautiful environment with superb staff and wonderful food- we certainly would return in the future.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Harrowlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, 12 May 2014
I appreciate your valuable review about our hotel and your comments from your recent stay with us. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable.

We are looking forward to your next visit, do not hesitate to contact us for any pre-arrival arrangement.

Best regards,
Pilar Tapia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014

This hotel was one of the best hotels that I have ever stayed in. The service in the hotel was outstanding with our server Salvador and our chef Vladimir who gave the best service anyone could have asked for, with the great food and great attentiveness in the restaurant Mexicano located in the hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sportsman3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014

Geovanny, Chef Miguel, Daniel, and Juan Jose took care of us the whole time we were there. They provided excellent service, had drinks flowing, and offered friendly conversations. We felt extremely welcome and had a great time. We will stay here again next time in Cancun.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rafik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
2 reviews
Reviewed 4 May 2014

A big thank you to the outstanding staff at Fiesta Americana Condessa. This resort had everything from excellent food, excellent service, beautiful beaches. A special thank you to Jose at Kambu, Armando at the Cevicheria, and Augustin. They took care of my nut allergies from room service to preparing special meals. Rooms were slightly dated but very comfortable. The pools, entertainment were superb. We will definitely be back to visit!

Adios Amigos

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmee98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, 6 May 2014
Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Fiesta Americana Condesa Cancun lives up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities and certainly, the service, which is the greatest and probably most important element of our resort.

We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement.

Best regards,
Pilar Tapia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.2 mi away
Grand Fiesta Americana Coral Beach Cancun
1.9 mi away
Live Aqua Beach Resort Cancun
1.3 mi away
The Royal Sands Resort & Spa All Inclusive
Show Prices
Show Prices
Show Prices
7.3 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 175 in Cancun
21,518 reviews
0.2 mi away
Paradisus Cancun
Paradisus Cancun
#23 of 175 in Cancun
9,172 reviews
3.4 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 175 in Cancun
5,836 reviews
Show Prices
Show Prices
Show Prices

Been to Fiesta Americana Condesa Cancun All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Property: Fiesta Americana Condesa Cancun All Inclusive
Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Business Hotel in Cancun
#14 Top resorts Hotel in Cancun
#14 Spa Hotel in Cancun
#15 Luxury Hotel in Cancun
#15 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, Expedia, Odigeo, Prestigia, Hotels.com, LoveHolidays, Booking.com, Ebookers, TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Fiesta Americana Condesa Cancun All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing