We recently stayed (husband and I) at the Fiesta Americana Condesa for 5 nights. This was our 2nd trip to Cancun, and we were looking forward to trying a larger, higher rated resort with more activities. Last year we stayed at the GR Caribe by Solaris, which was actually much more lovely than the reviews depicted.
Upon arriving at the Fiesta Americana, we were impressed by the beautiful entrance and lobby. However, the air was not moving in that lobby, so we instantly started sweating. We'd just travelled for a few hours, and were quite tired and hungry. Once we spoke to a front desk agent, we were told that we were booked in a ground floor, garden unit facing away from the beach. We asked for upgrade options, which weren't communicated very effectively. Ultimately we ended up paying almost $300 extra for an oceanfront room for the week. At no point during our check in did the agent say "Happy Anniversary" (I specifically mentioned that we were celebrating in our booking) or offer us a drink. However, people all around us were offered champagne, water or other beverages. We also weren't provided any sort of explanation of the hotel amenities and what's available. This was probably the only negative part of our time at the Fiesta Americana - not a great first impression.
When we arrived in our room, weren't necessarily overwhelmed by the accommodations. It was a very standard, somewhat small room with a large window overlooking the pool and ocean. The rooms are showing their age a bit, but nothing terrible. The bathroom is very small, but the bed was comfy and the air conditioning worked fairly well. The mini bar was sufficient, and was refilled regularly with water and soft drinks, etc.
The pool area is quite expansive, with plenty of areas for you to either relax quietly or meet new people and play water volleyball, or drink at the swim up bar. Lots of fun little games and activities take place around the swim up bar, so keep that in mind if you're selecting a seat for the day. We spent most of our time over near the volleyball net or in the chairs overlooking the ocean. We did encounter the issue of people reserving seats with their towels and not actually sitting in them for hours at a time; very annoying. But overall we were able to find spots most every day. I will say that the wait staff pays much less attention to you if you're over by the volleyball net area of the pool; we had a hard time getting folks to take a drink order there, so we usually swam to the pool bar.
The restaurants were all very good; we really enjoyed Kambu for a casual eating spot at lunch and dinner. It's Asian food for dinner, but for lunch they also offered typical American fare like chicken wraps and burgers, etc. Our first night at the resort we ate sushi at Kambu, and it was delicious. The snack bar is right next to Kambu and offers nachos, chicken fingers, mozzarella sticks, burgers, ice cream, etc. This was convenient when we were at the pool and feeling a little peckish. The Mexican restaurant is good, but not when you're super sunburned. There's no air or cross breeze in that restaurant, so we felt like we were on fire the entire time we were eating. The food was lovely, though, and we watched the wait staff making a nice dessert for someone who was celebrating a birthday (looked like bananas foster, but with strawberries). The Italian restaurant was absolutely delicious, and we didn't have to wait long at all to be seated. BUT, make sure you do not wear flip flops! They made one of the folks in our party go change her shoes before they'd let her in. Last but not least, we ate breakfast at Kalmia every morning, and it was delicious. They have a really nice buffet spread, omelette/egg station, and the wait staff is pretty good about refiling your coffee and what not.
We did order room service twice, and both times it was decent. The desserts are pretty tiny, so if you love sweets, order double!
The staff in every area was great; no complaints there. There are employees fixing/cleaning/attending to things all over the resort virtually all the time. The beach was perfectly clean and accessible, pools were also very well kept and tended to on a very regular basis. The servers at all restaurants were so nice, and we made sure to tip a little something every time we ate a meal. We also left a little money for our housekeeper at the end of our stay.
Overall, the Fiesta Americana was a great experience with the exception of check-in. I would definitely recommend to anyone visiting Cancun.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun