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“Our New Favorite Destination” 5 of 5 bubbles
Review of Fiesta Americana Condesa Cancun All Inclusive

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Fiesta Americana Condesa Cancun All Inclusive
Ranked #20 of 181 Hotels in Cancun
GreenLeadersGold level
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Our New Favorite Destination”
5 of 5 bubbles Reviewed 13 August 2014

Stayed here in September of 2013 and it was perfect. Juan Jose(aka Batman), Felix & Heraclio made our stay a memorable one for sure! Staff are extremely courteous & friendly!!! Can't wait to go back. Had an Ocean View Suite with a view that was breathtaking!

Steve Blegen

Room Tip: Get an Ocean View Suite!!! well worth the $$$
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank simmchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,752)
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English first
Centereach, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

The hotel was beautiful. Very Clean. Service was great and friendly. Food was great and plentiful. The entertainment staff was incredible. Jaky, Luis, Jeziel, David, Chris, Stefy and Alex kept us entertained and became part of our family. Can't wait to go back.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patricia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

I went with my 23 year old daughter and 18 year old son in July 2014. We had never been to an all inclusive resort before and this hotel was fantastic! We were greeted with champagne and bottled water upon check-in which was a great start. From reading the other reviews on trip advisor, we requested an upper floor and upgraded from the garden view to a pool/ocean view. I highly recommend the upper floors as the view is amazing. We had a small balcony but no patio and it was still fine.

Everything about this hotel was four star. The grounds are beautiful and clean. The staff was super friendly. There are lots of activities going on poolside all day or you can go hang out on the beach if you prefer the quieter side. We did a little of both. There are plenty of options of places to eat. We had the buffet for breakfast very morning. They will make you omelets, smoothies, whatever you like. Plenty of choices. I think we tried every place and they were all very good.

As posted before, if you want a chair by the pool you will need to put a towel down like at 7am if not earlier. There is more space up above where the infinty pool is. We could always find chairs there. For the cabanas on the beach, same deal, early!

We stayed three nights. My kids and I loved this hotel and would definitely go back. Oh and on our last night there were fireworks on the beach in front of the hotel which we watched from the room. Not sure what the occasion was, but it was a great way to end our last night.

Room Tip: Definitely pick a room higher than the third floor. Great view!
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LukeSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, 13 August 2014
Thank you very much for this wonderful review of your recent stay with us. We truly appreciate the opportunity you gave us to be your first All Inclusive Resort and it’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food.

Thank you again for your wonderful review and recommendations, our entire team is looking forward to welcome you back, ready to make every effort to provide you with another pleasurable experience.

Best regards,

Pilar Tapia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

For the second year in a row what a wonderful resort. Last year we went in June and now in August June is not so busy and the service was the best now we went in August which was extremely crowded and we received the same out of this world service. Felipe the pool manager is the best. Make sure you rent one of the new pool beds you get service and extras that you wouldn't believe. This resort is for families, couples, and people who love great service and want to be a part a family because they will remember you when you return. The best. Fiesta Americana Condesa.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leahgreco1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Great hotel and facilities with the best all inclusive. Friendly staff who always willing to help. Ideal location located in the hotel zone. Hotel has amazing pools and private beach. Concierge always willing to suggest activities if you want to. Definately going to return!

Stayed September 2013, travelled as a couple
Helpful?
2 Thank rory m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

First of all, congratulations for the excellent service you have provided us! We absolutely loved the food and everyone's interest in making our vacation a memorable one. The Rosato Restaurant (dress code required) is a must. Food is delicious and can be compared to any Signature Restaurant in any big city, and Omar, Misael and Jaime contributes in making it the best dining experience. The pescadillas, shrimp tacos and guacamole at "La Cevichería" were so good, as well as its bar tender, always very nice and willing to help. The Kambu Restaurant (Asian style food) was also very good. The Yaki-Udon Seafood (sweet & sour) and the tempura for dessert won't disappoint you. The Kalmia was always open-armed and Mauricio was very nice, too. The only one we didn't try is "El Mexicano Restaurant".
It was so comforting finding out that everyone (waitress, captains, concierge, guest service, front desk, entertainment and each and every person of your staff) make their best effort to pamper their guests without expecting anything else but making your stay a pleasant one. And even more, if you take into consideration the fact that the hotel was full due to summer vacations.
We were upgraded to an ocean-front room by Mr. Morales, with such a nice view! The beach is beautiful, amazing powderly white sand with almost no sea weed, and exceedingly lovely turquoise water. I am so glad that Mexican Hotel companies have reached such high quality standards because Cancun's beach is the best. Congratulations! Carla Calva. July 29th - August 5th, 2014. Room 459

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 August 2014 via mobile

I had the pleasure of returning to FACC for the second time from 8/5-8/10/14. My first visit was in March last year & I loved it so much the thought of staying elsewhere never crossed my mind. I'm sure there are newer,more modern hotels in Cancun,but for me what makes this hotel the only option for me,is their customer service. I have to thank management for such a special surprise upon my arrival. I'm also including a list of everyone who made my vacation that much more special. Thank you FACC for another amazing vacation. See you all soon.
Daniela,Jose Luis,Miquel,Mario,Juan,Marvin,Julietta, Oscar,Maria,Rayli,Veronica,Cristina,Juan Capitan,Isidrio,Dionisio,Jose,Ana,Alfonso,Claudia
Y muchas gracias a mi nuevo amigo JJ

Stayed August 2014, travelled with friends
Helpful?
2 Thank Yesenia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, 13 August 2014
Thank you so much for your preference to Fiesta Americana Condesa Cancun, it is always a pleasure to welcome back our dear guests and have an opportunity to make every next stay even more enjoyable than the previous one. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience.

We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations.

Best regards,

Pilar Tapia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Property: Fiesta Americana Condesa Cancun All Inclusive
Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Business Hotel in Cancun
#17 Spa Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

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