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“Wonderful Stay in Cancun !” 5 of 5 bubbles
Review of Grand Fiesta Americana Coral Beach Cancun

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Grand Fiesta Americana Coral Beach Cancun
Ranked #8 of 181 Hotels in Cancun
Certificate of Excellence
Thousand Oaks, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Stay in Cancun !”
5 of 5 bubbles Reviewed 20 July 2014

We were a family of 4 and opted for the "Grand Club" option which gave us rooms (2) on the upper floors and access to the 12th floor VIP lounge. The Hors D'Oeuvres and snacks were just perfect and for the most part made up our meals. We did splurge on a couple of meals at the "La Joya" restaurant and the "Isla Contoy" bar. All meals and drinks were excellent!

The friendliness and service from the staff was outstanding. We highly recommend this hotel.

Room Tip: The higher the floor, the better the view of the ocean
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MilliVanilli_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,810 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (663)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Fredericton, Canada
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

My husband and I stayed here in the Spring a few years ago. It is truly a beautiful resort. The grounds, common areas and rooms are beyond beautiful. The resort security is very discreet yet you still feel their presence/feel safe. We stayed in a basic style room on the main level which was perfect. I loved the sunken in living area and our view of the pool area. The complimentary beer and chips were salas upon arrival was a nice touch.

We attended a closing reception/banquet on our last night in one of the resort's ballrooms. My Surf and Turf was the best I have ever had. The steak was soooo tender and delicious. Best steak I HAVE EVER EATEN!

The location was ideal. We were close enough to walk everywhere and to catch the bus if necessary. The only annoying thing was the jet ski rental area next to our beach area. It could get loud and some of the workers at the rental place played non-stop on the jet skis during their down time.

Highly recommended!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nmn2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 July 2014 via mobile

One of the best hotels we have been. Great staff, great service, very good breakfast, beautiful beach, GREAT location its only 5 minutes walk from all the dance clubs and they know how to treat honeymooners :)
Best hotel choice...You won't be disappointed!!!

Stayed July 2014
Helpful?
1 Thank wissamshoukair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Vernon, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 19 July 2014

Stay away!

I finish up my stay on Monday and must say that the indifferent customer service took away from the quality of my stay at Fiesta. Their Vacation Club's shuttle service left a piece of luggage at the airport, had my friend return to the airport, but abandoned her at an office bldg, it took her nearly two hours to get service, only to be told that she was in the wrong place and had to walk across the hwy to the airport or acquire her own taxi. Calling Fiesta was a test if patience because it 20 minutes to get to someone who knew the name of the shuttle service and could intervene to get the luggage and secure a taxi back to Fiesta. However, it took another 2 hrs because the taxi drive around the city doing pickups and drop offs.

After all that, there had been no apology/offer from Fiesta management and the Vacation Club office made an inadequate offer of an upgrade to a room with a king bed knowing that I needed a room with two beds.

This place is not cheap. Go someplace where customer service is still valued!

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Raquel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

This is a a really nice hotel with a great location halfway between the airport and downtown Cancun. The service is first class throughout the hotel from check in/out, concierge, restaurants, pool side, you name it. Room was very nice with a great view of the pools and ocean. Didn't matter how late we took off the "do not disturb sign", our room was alway made up when we returned. Made a request to sit on the lower level at breakfast the first day, and they remembered it for the rest of the week. Fernando was our waiter for dinner the first night, and he always came by to say hi to my daughter every time he saw her in the hotel. By day 3, my 12 year old decided we should just stay here permanently. Can't blame her, they took care of everything. Best I can compare it to is a Ritz Carlton for service and amenities. Lastly, they've got a great fitness facility.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

Hotel Very Clean and staff very friendly. Generally go out of their way to provide excellent service. Be careful of fine print in the stay. We had a $40 credit per day and was a hassle checking out. otherwise a great hotel and would return. Semi private beach. no vendors hassling you at the resort.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank brad g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

The Fiesta Americana Grand Coral was right in the middle of a lot of great Cancun entertainment and dining. Aside from it's location, the hotel offers beautiful views! Loved watching the sunrise every morning. The hotel itself is a little outdated, but the room was very modern, spacious, and luxurious. Upon exiting the elevator, there was always fruit, water bottles, coffee, soda, and snacks available. Really nice perk! The beach is beautiful and so are the hotel pools. It is a great place to relax and enjoy Cancun away from the "spring break" college crowd. I went with two friends (all in our 20s) we were looking to spend our spring break away from the crazy crowd. This was the perfect hotel for that. Be aware that it can get a little pricey (drinks are almost $20), and a breakfast buffet is close to 35$ each. We had a small incident at the end of our stay. A van was supposed to pick us up after check-out (not associated with Fiesta, it was CheapCarribean.com) and it arrived at the hotel but not one let us know. We were waiting in the lobby, but did not know that our van had arrived.. After asking the front desk, and having them tell us that the van left we had to rush to the airport via cab. Would have liked some kind of notice or call from the front desk alerting us that our transportation had arrived. Either way, we loved our stay.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mfq203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Coral Beach Cancun

Property: Grand Fiesta Americana Coral Beach Cancun
Address: Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cancun
#6 Family Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#10 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Fiesta Americana Coral Beach Cancun 5*
Number of rooms: 602
Official Description (provided by the hotel):
This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more   less 
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Also Known As:
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta Americana Grand Coral Beach Cancun Resort And Spa
Fiesta American Cancun
Grand Coral Beach Cancun
Fiesta Americana Cancun Mexico

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