We were not planning on staying here, but after a disastrous check in experience at the JW Marriott, we moved here at the last minute. Outstanding experience. Wonderful staff; always smiling and helpful without being intrusive. We were given a recently renovated room (7009), with ocean view; very nice. Food was excellent all the way around. Great breakfast buffet. Had dinner on the beach in a cabana; wonder experience, as was a quiet spaghetti room service dinner.
Coffee and cookies are upfront for you early risers.
Spa is wonderful. Pool is perfect as is the beach. There are ample pool chairs for the number of guests and the staff runs to help you set up the chairs and umbrellas. You are within walking distance of two small convenience stores.
To my knowledge there are no rooms that face the lagoon (contrary to other reviews here); you are either ocean view or oceanfront. Balconies are nice.
Bottom line: we are planning on returning in 2015.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun