We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“We would like visit again.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Resort & Spa Cancun
Ranked #67 of 182 Hotels in Cancun
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“We would like visit again.”
5 of 5 bubbles Reviewed 16 November 2013

My name is john choi. My wife and I returned Los Angeles after a 4 nights celebrations of my 60th birthday at westin resort & spa. It was the greatest experience of my life.
We stayed at royal beach club in ocean view room with a private balcony facing the beautiful white sand beach. Breakfast with Marco and cocktail hours with Mariel services were excellent and I would like to thank Leonel in arrecifies restaurant. All staff members were very kind and helpful. Especially concierge Josie who took care our needs. Thank you again all. If we have another opportunity to visit cancun, we will stay at westin resort & spa again.thank you

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jsjchoi53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, 20 November 2013
Thank you for your wonderful review! We are so glad that you enjoyed your stay in this beautiful place. We will be very happy to see you again and feel assured that all of the associates that you have mentioned will receive your compliments and a special recognition from our HHRR authorities.
Replenish your spirit,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,043 reviews from our community

Traveller rating
    1,056
    1,103
    495
    233
    156
See reviews for
738
1,201
141
191
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (727)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 15 November 2013

We only stayed for a night before our flight after a week in a rental house in Chelem. Got a really good deal, ocean view for 90 USD total. Let's just say it's kinda like Vegas, you get a good room deal to lure you in then every thing else is super expensive! The room itself is beautiful and comfortable---it has everything you could ask for(except a key for the mini bar fridge which i guess you have to get from the desk---i never bothered to ask). Great pillows, bed linens and shower space with a big tub. I have NO complaints about the room. Also, the beach is stunning. Plenty of chairs for sitting, beautiful stretch of beach and plenty of room for everybody (at least on the first week of november when we were there).
Here's where they get ya…..you are way out at the end of the main road, so kinda at the mercy of what's available in the hotel. Especially if there for a short time after a day of bus travels.
I encountered indifferent bartenders in an uncrowded bar that wouldn't explain what the happy hour special was that began at 6pm. Now it was 5:30, so i think i know why they didn't. Then when happy hour arrives (2 for 1 by the way) they slow walk everybody through the hour for obvious reasons. Our dinner at Arricifes. while expertly staffed by very friendly and accommodating waiters, was the most boring and tasteless food in all of Mexico!
Mind you, this was all at big city USA prices. Can i add the breakfast buffet was almost 30USD--you better eat up AND stuff your pockets! Also we've stayed in much smaller and less opulent hotels all over the world, and guess what---they offer FREE WI-FI! Here it's free if you enjoy sitting in the lobby.
So, pack your suitcase with food and drinks,then stay here because the rooms and surroundings are BEAUTIFUL! Just remember to ask for the fridge key at the desk.

Room Tip: don't settle for less than an ocean view
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pozdowny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, 20 November 2013
Dear guest,

We feel so glad that you enjoyed our great location just in front of the beautiful reef even you just stayed for a short period of times.
Please accept our apologizes in regards of the minibar key, we will be following up with the proper area.
We also appreciate your comments about the prices in our services; your feedback is always welcome so thank you for taking the time and effort to let us know about your stay.

Replenish your spirit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 November 2013 via mobile

The first night I arrived, it was raining heavily. There were many buckets set up through out the property to catch rain that was leaking inside. I stayed in the beach club building, and upon check in I was directed to wait for the bell hop to drive me to the second building (a 2 minute walk). Upon check out, it is revealed that there is a mandatory tip added to your bill for this service. The room itself was spacious and clean, and the bed comfortable.

There was a card on the bed, indicating they are a green hotel and if you don't want your towels changed to leave the card on the door. What this card actually is, is a no maid service at all card. No one in to make the bed, tidy and replace water at all. One night I didn't leave the card out, the maid was there at 7:30 am to come in. Oh, and another mandatory tip charge when you do use the maid service.

Overall, an okay stay, but next time I'd probably stay some place different.

Stayed November 2013, travelled on business
Helpful?
Thank Traveling_molly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, 20 November 2013
Dear guest,

Thank you for your past visit! Thank you also for bringing those issues into our attention. Be assure that our proper area managers will receive your comments.
The tips some times are included in your room rate according to the individual rules and policies in your reservation.
Please feel free to contact us directly in case you did not receive the rewards for participating in our "Make a green choice program", which is a program for contributing with energy savings in pro of our planet.
Hopefully you visit back again and enjoy this wonderful beach area.
Stay well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 November 2013 via mobile

I'm sure I will spell these names wrong but I want to give a shout out to Noe, Efron, Jonathan, and Alejondro....

My wonderful stay started with Efron at the front desk, we were in the Presidential Suite our first night and he arranged for us to be in the the Master Suite for the rest of our anniversary trip. Since the new room would not be ready until after 5pm, even though we had to be out of the Presidential by noon, he told us to just leave our bags in the Suite and they would come get them and keep for us until the new room was ready and deliver them to us and that's exactly what happened.

Jonathan, at the Concierge desk, followed that up with a complimentary bottle of champagne delivered to our room once he learned we were there for our anniversary. So that when we returned to our room it was waiting for us sitting in an ice bucket nice and cold along with some chocolate covered strawberries.

Alejondro was excellent at meeting all our needs at the bar/restaurant while we relaxed outside. We loved the oversized chairs with the ottoman.

On my last night I had a massage by the ocean given by Noe and it was absolutely wonderful! He was the perfect gentleman and I felt totally relaxed. I also took advantage of the spa options available with the service; had my cocktail that was included, the steam room, sauna and jacuzzi.

We also appreciated the breakfast and cocktail time that was included in the Royal Beach Club. There was a young man who worked during the cocktail hours 6-8 and I must say he was very nice and it was great to see him with a big smile everyday.

I will definitely be returning.

Synethia Bromell
November 2013

Stayed November 2013, travelled as a couple
Helpful?
Thank Synethia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, 11 November 2013
Dear guest,

Congratulations on behalf of The Westin Resort & Spa Cancun team! Thank you for sharing your anniversary experience, we are pleased to learn of all the little things that were put together to provide you with unforgettable Westin moments on this very special stay!
We will be sure to extend your comment and share with all corresponding departments.

We cannot wait for your return!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kansas city
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

Just returned from the Westin after 8 days. Have stayed there since it was the Conrad Hilton in 1972.
Would recommend the Royal Beach Club with ocean view which includes a balcony, free breakfast and happy hour from 6:00 to 8:00 with drinks and snacks.
The staff were extremely friendly. In the Royal Beach lounge Special thanks to Mariel, Betty and Taybin a trainee. We started going there on our 25th anniversary which is in November. Mariel got us a cake to celebrate. Also to Carlos in the sunset bar who has been serving us for 12 years.
Special thanks to Jorge Garcia who sent us a cheese plate and a bottle of wine. Also to the Cecelia our concierges who coordinated the trip for my 2 sisters for a surprise reunion.
If this hotel wasn't great I would not keep going back.

Room Tip: Royal Beach Club for newer rooms.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cancngw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, 11 November 2013
Dear guest,

It is stories like these that keep inspiring us. It is an honor to keep serving you after many many years. We sincerely appreciate your loyalty and we are beyond excited to keep on doing it. We will extend your comments to Mariel, Jorge, Cecilia, Betty and Taybin and all of their corresponding departments for their great job and efforts.

Thank you for sharing your experience and see you soon as always!

Saludos!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 6 November 2013 credit card Amex Cardmember Review

Me and my wife booked a last minute long weekend vacation. We upgraded to the Royal Beach Club rooms. It was a great view and room with a balcony, and they had free breakfast buffet and happy hour. I would stay here again if wanting to get away and just relax at the beach and pool. It is the farthest away from shopping and club area.

Stayed October 2013, travelled as a couple
Helpful?
Thank Big_Gus_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, 11 November 2013
Dear guest,

Thank you for your comment and recommendation. We hope to see you on your next getaway.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 November 2013

Came here 20 years ago when it was new and sparkly, as were we. Loved it. Came back last year, and we were thrilled to see that not much had changed, and happy to see that they were going through a major room renovation. New room on this visit was spectacular. Same walls, but everything inside them was upgraded. Marble everything, new floors, new bathrooms. I think 2 floors have complete renovation at this time, and a third floor is underway. Ask when you check in to get on a renovated floor.

Staff treated us well. Recommend the restaraunt at the north end of the building for dinner, the south end for breakfast. Grouper is delicious, price is very reasonable. We saw a sea turtle hatch with about 150 little ones scurrying to the waves when we were eating dinner one night. Staff was excited, and collected wayward turtles and sent them seaward. An owl swooped down and got one, and a night heron was waiting at the shore for another. There is a fenced egg hatchery right below the wall of the north end restaraunt. Eggs are collected as soon as they're laid, and re-buried here to protect them from people, waves, and predators

Love this hotel. Everyone is professional, attentive. Tip them well!

Room Tip: This place is very close to the airport, right next to underwater national park/sanctuary. If you w...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, 11 November 2013
Dear guest,

It is a pleasure to have you visit us for the third time starting 20 years ago! Your thoughts about improvements and overall appearance of the newer rooms as well as dining options are quite important to us.

Thank you for taking the time to leave a brief summary of your stay and we certainly hope to see you soon!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
8.5 mi away
Smart Cancun by Oasis
Smart Cancun by Oasis
#46 of 182 in Cancun
4.0 of 5 bubbles 586 reviews
3.3 mi away
CasaMagna Marriott Cancun Resort
0.7 mi away
GR Caribe by Solaris
GR Caribe by Solaris
#25 of 182 in Cancun
4.0 of 5 bubbles 3,035 reviews
Show Prices
Show Prices
Show Prices
7.1 mi away
Dreams Sands Cancun Resort & Spa
3.7 mi away
Sandos Cancun Luxury Resort
1.1 mi away
GR Solaris Cancun
GR Solaris Cancun
#33 of 182 in Cancun
4.0 of 5 bubbles 4,425 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Resort & Spa Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Cancun
#47 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Ebookers, Booking.com, Destinology, Hotels.com, Odigeo, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your The Westin Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing