We have stayed at this hotel once a year now for about 6 - 7 years. We never stay long, but that is not a reflection on the hotel, just our preference. Location. This is on the end of the strip, so its never very crowded... In June /July, there are always turtle nests, and I have been fortunate to see one egg laying... This hotel has water immediately on both sides of the property, (may be one of a few on the strip) as a result, the lagoon side is always empty has a more tropical feel and still very nice. As always, I encourage upgrading to Royal Club... it includes a nice breakfast, evening appetizers and open bar...No brainer!!! The Royal club also has a "private" pool and the beach area is secluded from the rest of the hotel... If you want crowds and pool bars etc, go to the main hotel beach area...But at least you have a choice. The rooms are 5 star luxury that meets and beats any other hotel in its class, the building from the outside looks older, because it is older! But don't let that fool you from what you will have when you walk through the doors. It is luxury!!! The downside is that the restaurants, clubs, shopping and entertainment are a $5 - $7 taxi ride away. It depends on your priorities, but for what one saves staying on this side of the beach and what you get, its still worth it!
Also, they have a car rental here, so if you decide to do your own tours, its really easy... Lets see $30 plus gas to Chichenitza and a $30 private guide on site? or $200 for 2 on a cattle car bus with the obligatory factory tour? Hmmmm...