Club Med Cancun was a good family vacation. The location of the club is great; the Mini Club staff is amazing but we were very disappointed in the front desk and the food. We were not happy with the buffet, compared to other club meds we went to, and wanted to try the Mexican restaurant; we were told at the front desk that reservations for the week start on Thursday at noon. We went to make a reservation on Thursday at noon as they requested and the restaurant was already booked. We were told that the restaurant opened up the reservations earlier that morning by mistake. No one was able to do anything for us (we informed Ugo of the issue since Aziz was on vacation). When we were leaving, I pointed to Amira, the reception manager, that there was not enough space for the 3 of us in the van (myself, my wife and my son); she briefly discussed the issue with the person handling the airport transfers who said that he did not have our son listed. Amira just smiled and said that my wife can sit next to the driver and my son can sit on my lap in the back.
We happen to be at the club in a week where the village chief and the executive chef were out on vacation. Some of management issues we noticed probably had to do w/ the fact that Aziz was out.
- Official Description (provided by the hotel):
- Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more less
- Reservation Options:
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- Also Known As:
- Club Med Cancun Yucatan Hotel Cancun
- Cancun Club Med
- Club Med Cancun Resort