My family spent our vacation at Club Md in Cancun Aug 1-8 of this year (2014). While perhaps not everyone thinks so we considered this vacation a splurge and one that is not by any means inexpensive. Overall, there were good and not so good things at this Club. Folks should have eyes open when considering vacations. It is your money, your time, and most importantly your experience that you are purchasing. Not sure this club location really gets that.
So let's start with the positive. As part of the package, there is much that is offered by way of sports and most of the folks that run the activities. Availability and accessibility to partake of the many sports is good. For the most part, the evening shows that include mostly the staff are surprisingly good and funny except a few that seemed cheesy. The food is great and the selection of food makes your head spin. The rooms are generally good and cleaned daily, which is nice.
On the less wonderful side, there is a real cultural and language bifurcation between the French and other English- or other-speaking folks. While Club Med started as a French operation, clearly half the clientelle if not more are non-French. There is a clear bias on the part of this Club to hire staff that speak French and which are challenged in other languages - in our case English and Spanish. Example - For each sentence the Chief of the Club (as they call him) speak in English or Spanish, he spoke 2 paragraphs in French. His Frankified English was difficult and having been introduced to the new replacement, his English is even worse. Wow! What are they thinking?
The bias pervades all communication with little thought about the preference or disposition of the clientelle. That said, we did meet some wonderful French families who interestingly were also frustrated with fellow Frenchman who generally do not care to learn or talk in other languages - that was our experience. We noticed that there was a clear division among kids especially between the French and non-French. This was unfortunate and clearly a lost opportunity. More unfortunate was the fact that the staff did not seem to try to be more inclusive and engaging among the different languages but a handful. For example, we received a welcome package and exit package in French. How hard is that to get right? Not a great business approach.....
Naturally in these environments where perhaps some folks care little of expense and expect more than they deserve acted intrusive, abusive, and with surprising lack of respect for others - adults and kids alike, French and non-French.
Some of the folks we met took many of the excursions/tours while we only took one, namely Colours of the Caribbean. This was a snorkling 1/2 day excursion where the Club engages one company to take you to a location for snorkling and then to a Mexican town and beach for shopping and a swim. This was fine and satisfying. What was not satisfying was that the company in charge of actual snorkling was totally incompetent - namely not providing instructions re equipment fit and actual movement in the water, rushing the experience (we had 1/2 hour and were promised 45 min), and failing or ripped/broken equipment. The guide was a kid who did not relate to anyone. The experience was like a war zone with folks finding themselves being scraped on coral - NOT FUN. When we finally relayed our experience to the Club tour operator (a woman named Lily), she first seemed to be compassionate but then seemed to turn on us as if this experience was our fault. We did get back 10% but that seemed insulting. More insulting was the Club's claim that we were the first folks to ever complain - sound familiar? Turning an argument against a client is a common ploy and very unprofessional. Of the tours we have heard, the Eco Coba seemed to be the most worthwhile. The other tours were catchers can - take your chance. I don't get why the Club does not more directly monitor the tours and try their best to improve the experiences. Not that hard to do.
Finally, some folks received royal welcome and others did not - it all depended when you arrived. Not everyone we met received the same info on activities and events, which resulted in us figuring things out. Even then, stated times for activities often conflicted or were lacking. You would think that the Club would have and could have done better.
Bottom Line - We made the most of it. we did go to a Club Med in the Caribbean (Columbus Isle) many years back and that experience was super. Cancun did NOT live up to our expectations.
- Official Description (provided by the hotel):
- Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Club Med so you can book your Club Med Cancun Yucatan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Med Cancun Yucatan Hotel Cancun
- Cancun Club Med
- Club Med Cancun Resort