Overall the hotel is great. The hotel staff are incredibly friendly and helpful. The Star Friends, in our case Jesus and Carlos, stood out the most. They made sure to talk to everyone, made sure everyone feels comfortable and are having fun. The food was great, albeit repetitive. The mexican cuisine, whenever available, was hands down the best in the resort.
The rooms are in acceptable condition. The building, rooms, and pool facilities are starting to show their age, but everything is kept tidy and clean, so there is nothing to worry about.
The gym is great, has free weights, bench press, cardio machines for those that love to stay active during vacation.
Service at the restaurants are a hit or miss. The buffet is understaffed. The servers are always running around multitasking and cannot always concentrate on the guests. At some point, I had to serve myself coffee or had to refill my own water. I know, the horror. But this is the first time I stayed at an All-Inclusive where I was completely ignored by the servers. I've stayed at Dreams PV and Paradisus Punta Cana where the service was top notch.
The beach grounds were kept clean. Having come from Punta Cana in June, Cancun's beach was a bit of a letdown on first sight. It's not as picturesque as Punta Cana's. But Cancun's water is definitely bluer. Besides, once you're in the water, nothing else matters.
This was my 2nd trip to Cancun. Will I go back to this resort? Possibly. But like most people, I would probably want to see what other resorts have to offer.
The crowd was definitely in party mood. While there are families and couples and children, there's a lot of singles in their 20s and 30s here ready to party. Very friendly vibe overall.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort