We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Party Vibe Hotel in Cancun Hotel Zone”
Review of Iberostar Cancun

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Iberostar Cancun
Ranked #19 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
San Francisco, California
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Party Vibe Hotel in Cancun Hotel Zone”
Reviewed 24 December 2013

Overall the hotel is great. The hotel staff are incredibly friendly and helpful. The Star Friends, in our case Jesus and Carlos, stood out the most. They made sure to talk to everyone, made sure everyone feels comfortable and are having fun. The food was great, albeit repetitive. The mexican cuisine, whenever available, was hands down the best in the resort.

The rooms are in acceptable condition. The building, rooms, and pool facilities are starting to show their age, but everything is kept tidy and clean, so there is nothing to worry about.

The gym is great, has free weights, bench press, cardio machines for those that love to stay active during vacation.

Service at the restaurants are a hit or miss. The buffet is understaffed. The servers are always running around multitasking and cannot always concentrate on the guests. At some point, I had to serve myself coffee or had to refill my own water. I know, the horror. But this is the first time I stayed at an All-Inclusive where I was completely ignored by the servers. I've stayed at Dreams PV and Paradisus Punta Cana where the service was top notch.

The beach grounds were kept clean. Having come from Punta Cana in June, Cancun's beach was a bit of a letdown on first sight. It's not as picturesque as Punta Cana's. But Cancun's water is definitely bluer. Besides, once you're in the water, nothing else matters.

This was my 2nd trip to Cancun. Will I go back to this resort? Possibly. But like most people, I would probably want to see what other resorts have to offer.

The crowd was definitely in party mood. While there are families and couples and children, there's a lot of singles in their 20s and 30s here ready to party. Very friendly vibe overall.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank QuidditchSuperStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 18 January 2014
Dear Guest,

Thank you very much for your comments, we are happy to hear your stay with us was enjoyable, your feedback on your experience with us are very valuable it helps us give a better service to guests in future.

Your comments were referred to our Management to review our standards and work on improving our services. We appreciate your comments as it is very helpful in our efforts to continuously strive for service excellence Our main goal is to make your experience go beyond expectations we would be delighted to have the opportunity to welcome you back again.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,533 reviews from our community

Traveller rating
    2,847
    1,119
    389
    103
    75
See reviews for
1,824
1,496
109
205
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,052)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Russell
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 December 2013 via mobile

Went to Iberostar Cancun Dec. 14-21 with my family of 4! ( ages 51,47,18 and16). We have been to Mexico many times, this being our third time in Cancun . Previous years we stayed at the Crown Paradise, 1 resort down.. Just when we thought a resort couldn't get any better.. Iberostar Cancun blew us away with the incredible service, staff, grounds and so many other things. Crown paradise is still very nice.

Check In: 10 minute shuttle ride from the airport. Fast and greeted with a cocktail. Got to the resort at 12 in the afternoon so the rooms weren't quite ready because check in time isn't until 3 but they will let you in your room when it is ready. We went and had a bite to eat and within 30 mins our rooms were ready and we were on the beach by 2:00! Bell boy would be right behind you with your luggage.

Rooms: Rooms were nice, always cleaned very well with restocked bar fridge. Maids would always leave little towel animals! We tipped, but your service doesn't change whether you tip or not.

Beach: Beautiful white sand like any beach in Cancun. Never had a problem finding a chair but when the resort was close to full , workers would bring more chairs out. Yes, the yellow chairs are more comfortable! The wait staff on the beach were quick and would always make sure you were satisfied.

Restaurants: Buffet was excellent with many options for breakfast, lunch and supper including a pasta bar which was excellent! My daughter had pasta everyday for lunch and supper when we didn't have dinner reservations. Specialty restaurants were good ! Our favourites were the Steak House, Japanese ( your meal was cooked right in front of you) and the Mexican. We weren't big fans of the Gourmet but it wasn't terrible. Reservations are quick and easy to make.

Grounds: Beautiful. Pools were always cleaned in the morning and the deck around them was always swept. People complained about the pools being too cold but we found them average temperature plus you're in Mexico you don't want the pool to be warm! Tennis courts are in good shape and on most days you could walk right on seeing that they weren't busy.

Staff: I don't even know where to begin. Everyone went above and beyond to attend your needs/wants! All staff would say hello or give you a wave when you walked by. We tipped because they work hard for their money but like I said before your service doesn't change if a tip is given or not. The service was so good the waiters/ waitresses would actually remember what you like to drink etc after a few days! The star friends.. Oh my gosh I can't even begin to explain how amazing and energetic they are! Never a dull moment during the day because there are activities going on around the resort from 10 in the morning till 4:30 in the afternoon! (Ping pong, water aerobics, water polo, water volleyball, beach volleyball, beach soccer, bingo, darts, dance lessons, riffle shooting and archery). It rained almost 3/7 days we were there and they always had activities going on inside! They never pressured you to participate if you did not want to. When nothing was going on the Star Friends would walk around the pool and the beach and chat with you as well as before the nightly shows they will walk around the lobby and have a conversation with you which you don't see at many resorts ! Special shout out to Jesus ! He was always so happy and could make any person laugh! They were all very good and you can tell that they love their job!

Shows: Shows were the best we've seen so far! ( Mexican night, Vegas night, broadway, movie night, boogie night, audience participation night and a magic show) Star friends also put on the shows but there are professional dancers and singers ( a live band) for certain shows. They all were incredible!

Golf: My son and husband aren't beach people so we had to narrow our search to a resort with a golf course. Course was very nice but look out for crocodiles, they won't hurt you unless you go near their nests ( which are roped off). Course is still safe to play on. They got rained out the first two days but were given a rain check no problem! Husband said the service was awesome being that everything was all inclusive there too if you were staying at the Iberostar Cancun, only have to pay for your round. Golf course will come and pick you up from the hotel and take you under the highway you just have to ask the workers at the front to call over. Golf was cheaper after 1:00 and tee times are to be made 24 hours in advance.

- Twice a week there would be tables set up outside allowing you to buy souvenir type stuff without having to leave the resort. Salesmen were not pushy.
- Free Wi-Fi throughout the hotel. (Stronger signal on your balcony and in the lobby)
- Great spa ( reasonably priced). Amenities such as the sauna and jacuzzi were open to guest with no additional cost
- Decent gym
-$1 bus ride down town
- Staff would take the party people out to Coco Bongo some nights
- No time share workers in hotel

All in all it was a wonderful vacation! The only thing we would change is the time of year we went! We always go in March/ early April and had no problems with weather but December is one if the most rainiest months because it is winter.
Cannot wait to return next year!
Travelled from Canada.

Stayed December 2013
Helpful?
3 Thank Kendra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 3 January 2014
Dear Guest,

Thank you very much for your kind and detailed review about our property; we are so glad to hear that you had a wonderful vacation with us and enjoyed the food at the a la cart restaurants and the entertainment.

We always do our best to provide the best facilities to make our guests feel comfortable and also give the best service, because you are the stars for us.

Once again, we thank you for sharing your experience and we cannot wait to welcome you back soon here at your second home in Mexico.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 December 2013

My first trip to Cancun, went with a large group of family including small children. This hotel met my expectations but for a few issues we had with our room. Pool and Beach area was very nice, including a nice water park type area for the kids. Restaurants were all great, and the entertainment was also quite well organized. The golfcouse is attached to the property and was also an added benefit, as a guest i received a discounted rate of $50 (plus $40 club rental) which is a lot cheaper than i normally pay for golf in the Caribbean during their peak golf season in winter. I very much enjoyed the property, and the Iberostar staff always went out of their way to assist us. My only complaint would be the age of some of the rooms, our sliding door would not work, our front door stop was broken, and the railing on the balcony (which is glass by the way) felt very unsafe, especially with small children around. this is an old hotel so it is to be expected to some degree, so we just lived with our rooms issues, as moving rooms would have impacted the entire group we were with. All in all, this was a nice hotel. i probably would not return to this same one, but would defiantly be open to trying another Iberostar resort in future.

PS - one suggestion i would make to the hotel mgt, would be to move the beach huts away from the middle of the beach and towards the sides of the beach, so as to get a better view/effect of the infinity pool.

Room Tip: get a southern facing room, as you will have more sun exposure on your balcony. (sunrise/Sunsets)
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 3 January 2014
Dear Guest,

First of all thank you for your preference of Iberostar Cancun and for taking the time to write your review. Your opinion is very important to us.

We are sorry for all the inconveniences you described with your room, this review will be passed on to all the involved departments for us to start working on all the points you mentioned here.

We also thank you for pointing out the stronger features within the hotel so that we can continue to strive for excellence.

Hopefully we can welcome you back in the near future to show you our improvements.

Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level 4 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 December 2013

I visited this hotel because i went there when it was the hilton and it was very nice.First the entrance looks like it needs some work in the gardens.the checking was fast and friendly and the lobby very clean and nice decorations .The room very clean nice smell ,very simple. They have nice pools but very coold.and the beach always blue as cancun is but, very wavy.The staff I never talked to any of them maybe you tip then they come a talk .remember tip them and you will have the extra service.the food is great i never got sick ,they have 4 restaurant (have to do the reservations with advance) Id loved it.they have a great theater but it looks they short of staff so the show looks like missing dancers.Great drinks.

Room Tip: Is a big hotel with like ten floors great view they all have seaview.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 December 2013

We travel to Cancun usually about twice a year. I have stayed at this property many, many times when it was Caesar Park and the Hilton. First time as Iberostar. The grounds were perfect. This property always has a good strong breeze to keep you from getting to hot. ( I love that ) The pool is fantastic and well maintained. The service is friendly and always ready to help you. This is an all inclusive resort. We did not have to pay for any liquor or food. Good buffet but not great. The speciality restaurants were also good. I want to let you know if you can, stay in the ocean front villas
very nice. We went a couple of times to the Fiesta Americana Grand Coral Beach property but stopped when they were very adamant about not wanting to guarantee us rooms in the area we like. So no more business from us. Iberostar did not want to guarantee us our room also but after many emails they told us that that would try very hard to accommodate us. They did. Vacations are extremely important to everyone and knowing ahead of time that you can stay where like is a must.
This visit was 8 days 7 nights and it was wonderful because of the staff and the property itself.
Stay here .... you will love it!

Room Tip: The ocean front villas.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 3 January 2014
Dear Guest,

We are very pleased to know you had a great time at Iberostar Cancun! Thank you very much for your lovely review.

Thank you for appreciating our Front Desk Manager efforts to accommodate your request. Even though specific requests are not guaranteed, our team always does their best.

We hope this experience with us is just one of many you will have for many years to come.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison WI
Level 4 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 December 2013

We returned on 12/13/13 from a very fun yet relaxing vacation. The service was incredible!! From check-in to, the maid, Jorge in the Lobby Bar to Adolfo in the pool bar what terrific service.

The Star friends Eric, Omar, Stephanie, Arturo are hilarious! We had a blast playing pool volleyball, beach volleyball, water polo, Pellet shooting, Archery, dance lessons, water aerobics. And if you didn't want to be involved it was fun to watch! The pool is beautiful, but if you have children bring floaties for the main pool. The pool activities are in an adjacent pool so those that choose not to be involved are not disturbed.

The beach is amazing compared to all the other hotels in the area. It was rough water (red flag) when we went last week. Please obey the sign. I commend Iberostar for having a life guard but they were pulling people out on a regular bases because they would not listen and were being taken out to sea.

The restaurants were very good. We loved the quality of the rib-eye in the steak house. The lobster salad in the gourmet is highly recommended. The Japanese was a hoot!!! if you get a good fun crowd to sit with. The buffet was terrific lots of choices. The breakfast is amazing!

We did not have a balcony room but all the room have a patio door that opens to a french balcony which is wonderful but we were never in our room.

The shows at night were fun and they have a great band afterward to stay and dance. They work so hard at this resort. Yes some of the rooms need upgrades but I wold highly recommend this resort!

We are faithful Iberostar resort guests (Punta Cana, Riviera Maya, Cozumel and Cancun) because we know that we will have a great service, great food and alot of FUN!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irish7758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 3 January 2014
Dear Guest,

Thank you very much for your feedback, we really appreciate your review about the hotel and our Staff service.

It is very nice to receive this kind of comments and see that our guests appreciate receiving the best service and hospitality. We are also so happy to know that you enjoyed all the hotel facilities and the activities with our entertainment staff. We will make sure to share your comments with all the staff involved.

It was a pleasure to have you as our guest; thank you so much for your loyalty to Iberostar!

We would like to have the opportunity to welcome you back very soon and make your stay even more enjoyable!!

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 December 2013

This hotel is lovely friendly and food awesome!Location on the beach,very clean rooms,service great at bars and restaurants,no hassle to join in with activities,just friendly folk everywhere!And no dodgy stomach!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kirstiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, 3 January 2014
Dear Guest,

There is nothing that makes us happier than a guest that leaves feeling glad and renewed.

We thank you for sharing your experience and highlighting all the different aspects of our resort you enjoyed so much.

We cannot wait to welcome you back soon here to your second home in Mexico.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.3 mi away
Paradisus Cancun
Paradisus Cancun
#23 of 175 in Cancun
9,309 reviews
1.7 mi away
Hard Rock Hotel Cancun
4.4 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 175 in Cancun
5,880 reviews
Show Prices
Show Prices
Show Prices
5.2 mi away
Dreams Sands Cancun Resort & Spa
1.8 mi away
Secrets The Vine Cancun
3.5 mi away
Beach Palace
Beach Palace
#16 of 175 in Cancun
6,058 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Cancun

Property: Iberostar Cancun
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Expedia, Odigeo, Booking.com, Southall Travel, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Iberostar Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing